Hotel Glossary Terms

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Term Main definition
Waitlisted

Reservation kept on hold due to the hotel is overbooked.

Synonyms - Waitlist
Wake Call

A process in which the front office telephone operator calls the guest at a requested time to wake up the guest.

Synonyms - Wake up call,wake-up
Walk-in

A guest who arrives at a hotel without a reservation.

Walking

Turning away a guest who has a reservation because of a lack of room availability.

Walnut oil

One of the many kinds of oil used in salad dressings.

Wash

Wash - 1) Brushing or coating a food item with a liquid such as egg white, milk or egg wash. 2) The liquid used to coat a food item. 3) The applying of the coat to a food item is also called a wash.

Synonyms - Egg Wash
Wash down

Blocking fewer rooms than the number requested by a group, based on previous group history.

Water Park Hotel

A hotel that offers a large recreational water elements such large pools, multiple pools, slides or other water related venues.

Waterzoi

Belgian and Dutch fish stew made with several kinds of fish.

Weak Flour

Weak Flour - Flour which has a low gluten content, such as cake flour or all-purpose flour.

Whip

Whip - To beat with a rapid lifting motion to incorporate air into a product.

Whitebait

Tiny fish of up to 5cm, served deep-fried.

Whitewash

Whitewash - A thin mixture of starch, such as flour or cornstarch and cold liquid used to thicken sauces or other liquid items.

Whitney System

Whitney rack, Whitney system is a manual system of reservation used for Managing reservations and other front office operations.

Synonyms - Whitney Rack, Whitney