A to Z - Glossary Of Hotel Management Technical Terms | Hotel Dictionary | Hotel Jargons | Hotel Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department Key Terms and Jargons
Umami is a culinary term used to describe a unique quality of flavor. This flavor is sometimes considered to be satisfying, meaty or savory, but it is difficult to put into words. Umami is considered to be one of the basic tastes, and it is based on the ability of human taste receptors to detect high levels of glutamate, an amino acid. The food additive MSG (monosodium glutamate) is one way to add this flavor. The word is Japanese in origin.
The uniformed service department is to provide service to guests from the first second of arrival the hotel. Therefore, these personnel have to acquire special training to impress guests from the first instance. Personnel in this section are Doorman, Porter, Bell-Boy, Page Boy, Elevator Boy, Messenger, Valet Parking, Concierges etc.
The person who is responsible for repairing the furniture, cushion, carpet, curtains to keep the place in the best condition at all times.
Targeting the affluent segment of society, hotels in the up-market category offer world class products with personalised service of highest standards. The emphasis is on excellence and class. These hotels provide upscale restaurants and lounge, exquisite decor, concierge services, opulent rooms and abundant amenities.
A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.