Hotel Glossary Terms

Umami is a culinary term used to describe a unique quality of flavor. This flavor is sometimes considered to be satisfying, meaty or savory, but it is difficult to put into words. Umami is considered to be one of the basic tastes, and it is based on the ability of human taste receptors to detect high levels of glutamate, an amino acid. The food additive MSG (monosodium glutamate) is one way to add this flavor. The word is Japanese in origin.

A guest who checks out before his or her stated departure date.

Underwriters Laboratories An independent, nonprofit organization that tests electrical equipment and devices to ensure that the equipment is free of defects that could cause fire or shock.

The uniformed service department is to provide service to guests from the first second of arrival the hotel. Therefore, these personnel have to acquire special training to impress guests from the first instance. Personnel in this section are Doorman, Porter, Bell-Boy, Page Boy, Elevator Boy, Messenger, Valet Parking, Concierges etc.

To move to better accommodation or room type or class of service. Normally upgrades is done free of cost.

The person who is responsible for repairing the furniture, cushion, carpet, curtains to keep the place in the best condition at all times.

Targeting the affluent segment of society, hotels in the up-market category offer world class products with personalised service of highest standards. The emphasis is on excellence and class. These hotels provide upscale restaurants and lounge, exquisite decor, concierge services, opulent rooms and abundant amenities. 

A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.