Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition
Under Stay

A guest who checks out before his or her stated departure date.

Uniformed Service

The uniformed service department is to provide service to guests from the first second of arrival the hotel. Therefore, these personnel have to acquire special training to impress guests from the first instance. Personnel in this section are Doorman, Porter, Bell-Boy, Page Boy, Elevator Boy, Messenger, Valet Parking, Concierges etc.

 

Upgrade

To move to better accommodation or room type or class of service. Normally upgrades is done free of cost.

Upholsterer

The person who is responsible for repairing the furniture, cushion, carpet, curtains to keep the place in the best condition at all times.

Upselling

A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.

Synonyms - Upsell

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