A guest who checks out before his or her stated departure date.

The uniformed service department is to provide service to guests from the first second of arrival the hotel. Therefore, these personnel have to acquire special training to impress guests from the first instance. Personnel in this section are Doorman, Porter, Bell-Boy, Page Boy, Elevator Boy, Messenger, Valet Parking, Concierges etc.

To move to better accommodation or room type or class of service. Normally upgrades is done free of cost.

The person who is responsible for repairing the furniture, cushion, carpet, curtains to keep the place in the best condition at all times.

A sales technique whereby a guest is offered a more expensive room than what he or she reserved or originally requested, and then persuaded to rent the room based on the room's features, benefits, and his or her needs.