Hotel Glossary Terms

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Term Main definition
Occasional table

Occasional table is a small end table.


The number of rooms sold to the total.

Occupancy management formula

Occupancy management formula is the calculation that considers confirmed reservations, guaranteed reservations, no-show factors of these two types of reservations, predicted stayovers, predicted understays, and predicted walk-ins to determine the number of additional room reservations needed to achieve 100 percent occupancy.

Occupancy Percentage

Occupancy Percentage is the most commonly used operating ratio in the hotel front office, The Occupancy percentage indicates the proportion of rooms either sold or occupied to the number of rooms available for the selected date or period.

Occupancy percentage

Occupancy percentage is the number of rooms sold divided by the number of rooms available.

Occupancy Report

A report prepared each night by a front desk agent that lists rooms occupied that night and also lists those guests expected to check out the following day.


A room status term indicating that a guest is currently registered to the room.


Several kinds of oil are used to make salad dressing,e.g. olive, peanut, sunflower, walnut, grape seed.


Also called ‘lady’s fingers’ or gombos; a pale green, elongated and hollow vegetable pod.

On Change

On-change: The guest has departed, but the room has not yet been cleaned and readied for re-sale.

On Request

Status of a room wherein a personal reservation in made subject to confirmation at a later date.


On-line ; operational and connected to the main computer system.


A guest has arrived at the hotel, but the room assigned is not yet ready. In such cases, the room is put on Queue status in-order for the housekeeping staff to prioritise such rooms first.

Synonyms - Queue, Early Makeup
Online Reservation System

An internet-based system used by hotels that allow prospective hotel guests to check availability and make reservations at the hotel.

Synonyms - Booking Engine, Web Booking, Website Booking
Online Travel Agents

OTAOnline Travel Agency

What is the meaning/definition of OTA, in the hospitality industry?

OTA stands for Online Travel Agency.

OTAs are online companies whose websites allow consumers to book various travel related services directly via the Internet. 

In other words, OTAs are online companies whose websites allow consumers to book various travel related services directly via the Internet. They are 3rd party agents or booking engine reselling trips, hotels, cars, flights, vacation packages etc. provided/organised by others. Some examples of OTA's are Booking. com, Expedia, Priceline, Agoda, MakeMyTrip, Cleartrip, Laterooms, LateBeds etc.

Read more about How OTAs work with hotels?


Synonyms - OTA, Online Travel Agency,OTAs