Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons
|Occupancy Report|| |
A report prepared each night by a front desk agent that lists rooms occupied that night and also lists those guests expected to check out the following day.
A room status term indicating that a guest is currently registered to the room.
|On Change|| |
On-change: The guest has departed, but the room has not yet been cleaned and readied for re-sale.
Synonyms - Queue, Early Makeup
|Online Reservation System|| |
Synonyms - Booking Engine, Web Booking, Website Booking
An internet-based system used by hotels that allow prospective hotel guests to check availability and make reservations at the hotel.
|Online Travel Agents|| |
Synonyms - OTA, Online Travel Agency
OTAs are online companies whose websites allow consumers to book various travel related services directly via the Internet. They are 3rd party agents or booking engine reselling trips, hotels, cars, flights, vacation packages etc. provided/organised by others. Some examples of OTA's are Booking. com, Expedia, Priceline, Agoda, MakeMyTrip, Cleartrip, Laterooms, LateBeds etc.
Synonyms - Out of Order
Out-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.
Synonyms - Out of Service
Out of Service (OOS ): Rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, T V remote not working, Kettle not working etc. These rooms are not assigned to the guest once these small maintenance issues are fixed.
Accepting more reservations than there are available rooms.
A guest who remains at the property after his or her stated departure date.