Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition
Occupancy Percentage

Occupancy Percentage is the most commonly used operating ratio in the hotel front office, The Occupancy percentage indicates the proportion of rooms either sold or occupied to the number of rooms available for the selected date or period.

Occupancy Report

A report prepared each night by a front desk agent that lists rooms occupied that night and also lists those guests expected to check out the following day.


A room status term indicating that a guest is currently registered to the room.

On Change

On-change: The guest has departed, but the room has not yet been cleaned and readied for re-sale.


A guest has arrived at the hotel, but the room assigned is not yet ready. In such cases, the room is put on Queue status in-order for the housekeeping staff to prioritise such rooms first.

Synonyms - Queue, Early Makeup
Online Reservation System

An internet-based system used by hotels that allow prospective hotel guests to check availability and make reservations at the hotel.

Synonyms - Booking Engine, Web Booking, Website Booking
Online Travel Agents

OTAs are online companies whose websites allow consumers to book various travel related services directly via the Internet. They are 3rd party agents or booking engine reselling trips, hotels, cars, flights, vacation packages etc. provided/organised by others. Some examples of OTA's are Booking. com, Expedia, Priceline, Agoda, MakeMyTrip, Cleartrip, Laterooms, LateBeds etc.

Synonyms - OTA, Online Travel Agency

Out-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.

Synonyms - Out of Order

Out of Service (OOS ): Rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, T V remote not working, Kettle not working etc. These rooms are not assigned to the guest once these small maintenance issues are fixed.

Synonyms - Out of Service

Accepting more reservations than there are available rooms.


A guest who remains at the property after his or her stated departure date.

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