Hotel Glossary Terms

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Term Main definition

The number of rooms sold to the total.

Occupancy Percentage

Occupancy Percentage is the most commonly used operating ratio in the hotel front office, The Occupancy percentage indicates the proportion of rooms either sold or occupied to the number of rooms available for the selected date or period.

Occupancy Report

A report prepared each night by a front desk agent that lists rooms occupied that night and also lists those guests expected to check out the following day.


A room status term indicating that a guest is currently registered to the room.


Several kinds of oil are used to make salad dressing,e.g. olive, peanut, sunflower, walnut, grape seed.


Also called ‘lady’s fingers’ or gombos; a pale green, elongated and hollow vegetable pod.

On Change

On-change: The guest has departed, but the room has not yet been cleaned and readied for re-sale.

On Request

Status of a room wherein a personal reservation in made subject to confirmation at a later date.


A guest has arrived at the hotel, but the room assigned is not yet ready. In such cases, the room is put on Queue status in-order for the housekeeping staff to prioritise such rooms first.

Synonyms - Queue, Early Makeup
Online Reservation System

An internet-based system used by hotels that allow prospective hotel guests to check availability and make reservations at the hotel.

Synonyms - Booking Engine, Web Booking, Website Booking
Online Travel Agents

OTAs are online companies whose websites allow consumers to book various travel related services directly via the Internet. They are 3rd party agents or booking engine reselling trips, hotels, cars, flights, vacation packages etc. provided/organised by others. Some examples of OTA's are Booking. com, Expedia, Priceline, Agoda, MakeMyTrip, Cleartrip, Laterooms, LateBeds etc.

Synonyms - OTA, Online Travel Agency

Out-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.

Synonyms - Out of Order

Out of Service (OOS ): Rooms kept under out of service are not deducted from the hotel inventory. This is a temporary blocking and reasons may be bulb fuse, T V remote not working, Kettle not working etc. These rooms are not assigned to the guest once these small maintenance issues are fixed.

Synonyms - Out of Service
Organisational Hierarchy

The structure which determines who reports to whom.

Synonyms - Organisational Chart,Organisation Chart

Sweet cold drink made of barley, almonds and orange-flower water.