Hotel Glossary Terms

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Term Main definition

The International Air Transport Association (IATA) is a trade association of the world's airlines founded in 1945. IATA has been described as a cartel since, in addition to setting technical standards for the airline, IATA also organised tariff conferences that served as a forum for price-fixing.

Synonyms - IATA Number
In Room Guest Console

A multi-featured phone that may include such functions as two-way speakerphone capability; a jack for portable computer use; an alarm clock; radio; remote control of heating, ventilating, and air conditioning, television, and room lights; energy management; and a theft alarm.

In Room Movie System

Guest room entertainment provided through a dedicated television pay channel. Charges for the use of this in-room entertainment are posted to the appropriate guest folio.

Synonyms - Guest Room Entertainment System, GRES
Incentive program

What is an Incentive program in Hotel Industry?

A program offering special recognition and rewards to employees based on their ability to meet certain conditions. These programs vary in structure and design and are a way to award exceptional performance beyond the paycheck.

Incentive Travel

Travel financed by a business as an employee incentive.

Inclusive Tour

A tour in which specific elements like airfare, hotels, transfers, etc. are included for a flat rate. An inclusive tour rate does not necessarily cover all costs.

Income statement

Income statement is a report on the profitability of operations, including revenues earned and expenses incurred in generating the revenues for the period covered by the statement.

Independent Food Service Operation

An operation owned by an owner or owners with one or more properties having no chain relationship. Menus, food purchase specifications, operating procedures, etc. may differ among the owned properties.

Independent hotel

A hotel with no chain or franchise affiliation. It may be owned by an individual proprietor or a group of investors.


The hotels organisational process to familiarise a new recruit to the organisation and workplace.

Innerspring mattress

Innerspring mattress are the mattress in which springs are sandwiched between layers of padding.


Guest inquiry relatest to answer questions and inquiries of guests. Therefore, the staff responsible for this section would have to be alert with all the movements of the hotel.

Synonyms - Enquiry
Inspection program
Inspection program are the regular inspection of specified areas of a hotel or hospital. Usually formalized and specified through a standard operating procedure.
Inspector is a person who does nothing but inspect guestrooms in a hotel or hospital to ensure that standards of cleanliness are being maintained.
Integrated waste management
Integrated waste management is a strategy that incorporates many different methods to solve the problem of solid waste. Solutions include source reduction, reuse, recycling, waste transformation, and land filling.