Hotel Glossary Terms

The International Air Transport Association (IATA) is a trade association of the world's airlines founded in 1945. IATA has been described as a cartel since, in addition to setting technical standards for the airline, IATA also organised tariff conferences that served as a forum for price-fixing.

A multi-featured phone that may include such functions as two-way speakerphone capability; a jack for portable computer use; an alarm clock; radio; remote control of heating, ventilating, and air conditioning, television, and room lights; energy management; and a theft alarm.

Guest room entertainment provided through a dedicated television pay channel. Charges for the use of this in-room entertainment are posted to the appropriate guest folio.

Travel financed by a business as an employee incentive.

A tour in which specific elements like airfare, hotels, transfers, etc. are included for a flat rate. An inclusive tour rate does not necessarily cover all costs.

An operation owned by an owner or owners with one or more properties having no chain relationship. Menus, food purchase specifications, operating procedures, etc. may differ among the owned properties.

A hotel with no chain or franchise affiliation. It may be owned by an individual proprietor or a group of investors.

The hotels organisational process to familiarise a new recruit to the organisation and workplace.

Guest inquiry relatest to answer questions and inquiries of guests. Therefore, the staff responsible for this section would have to be alert with all the movements of the hotel.

Internet Distribution System OR ADS - Alternate Distribution System - This refers to Online Travel Agents like Agoda, Booking . com, Expedia etc. Additionally, your own hotel's booking engine also comes under IDS. Any Channel Manager Like TravelClick, Synxis, STAAH, Siteminder etc. is a tool which can handle these IDS or ADS channels.