Support our work by becoming our Patron! Learn More

Hotel Glossary Terms

A to Z - Glossary Of Hotel Management Technical Terms | Hotel Dictionary | Hotel Jargons | Hotel Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department Key Terms and Jargons

Search for glossary terms (regular expression allowed)
Term Definition

A guest room adjacent to the pool area, with or without sleeping facilities.


Service of coffee with sugar, milk and cream, all in separate jugs, a croissant or brioche and jam or other preserve.


Cafeteria is a restaurant that serves a wide variety of prepared foods and beverages. Patrons order from displayed items in a line, called a cafeteria line. Some limited waiter or waitress services may be available, such as refilling drinks or clearing plates. See also “Restaurant, Full-Service” and “Restaurant, Limited- Service.”


Cake - Refers to a broad range of pastries, including layer cakes, coffeecakes and gateaux. The cake can also refer to almost anything that is baked, tender, sweet and sometimes frosted.


The squid or inkfish.

Synonyms - Calamaio
Call accounting

Call accounting is a computerized system that allows for automatic tracking and posting of outgoing guest room calls.

Call Accounting System

Call Accounting System is a system that is part of the telephone equipment that prices telephone calls made by hotel guests and sends the information to the property management system (PMS) for billing.

Synonyms - CAS
Callback list

Callback list -  A list of all employees and applicants who possess special skills and interests or who are interested in filling certain positions.


Calorie - The amount of heat needed to raise one kilogram of water by 10-degree Celsius. Term calorie is also used as a measure of food energy.


Soft French cheese, 12 cm diameter by 2.5 cm high;one of the most popular cheeses.

Camping Grounds

Camping grounds are normally located within cities in open spaces. They provide parking space along with water, electricity, and toilets. Camps must follow certain regulation regarding the quality of services and cost and are set by municipalities.

Synonyms - Camp

Small shape of toast or biscuit covered with egg, fish,meat, etc., neatly decorated and often glazed with aspic.


1) To release or cancel the confirmed or tentative booking. 2) To decide or announce that (a planned event / room booking ) will not take place.

Synonyms - Cancel
Cancellation code

Cancellation code is a a sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation.

Cancellation date

Indicates the date when the reservation was manually cancelled.