Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition

A guest room adjacent to the pool area, with or without sleeping facilities.


Cake - Refers to a broad range of pastries, including layer cakes, coffeecakes and gateaux. The cake can also refer to almost anything that is baked, tender, sweet and sometimes frosted.

Call Accounting System

A system that is part of the telephone equipment that prices telephone calls made by hotel guests and sends the information to the property management system (PMS) for billing.

Synonyms - CAS

Calorie - The amount of heat needed to raise one kilogram of water by 10-degree Celsius. Term calorie is also used as a measure of food energy.

Camping Grounds

Camping grounds are normally located within cities in open spaces. They provide parking space along with water, electricity, and toilets. Camps must follow certain regulation regarding the quality of services and cost and are set by municipalities.

Synonyms - Camp

1) To release or cancel the confirmed or tentative booking. 2) To decide or announce that (a planned event / room booking ) will not take place.

Synonyms - Cancel
Cancellation date

Indicates the date when the reservation was manually cancelled.

Cancellation Hour

A specific time after which a property may release for sale all unclaimed non-guaranteed reservations, according to property policy.

Synonyms - Room Release, 6PM Release
Capital budgets

Capital budgets: These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.


Caramelization - The process of browning of sugars when exposed to 300 degrees F heat.  It is used extensively in cooking for the resulting sweet nutty flavour and brown colour. 


Caramelize: To heat sugar slowly until it is melted and brown in colour.

Synonyms - Caramelize

Carbohydrates - Any of various neutral compounds of carbon, hydrogen and oxygen which combines in the form of sugar, starches and cellulose.

Cart Service

Cart Service - Preparing and serving items beside the guests tables using a cart. 


A hotel that features legal gambling, with the hotel operation subordinate to the gambling operation.

Synonyms - Casino Hotel

Casserole - A heavy dish suitable for food to be baked in and food baked in a casserole dish.

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