Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition

Cake - Refers to a broad range of pastries, including layer cakes, coffeecakes and gateaux. The cake can also refer to almost anything that is baked, tender, sweet and sometimes frosted.

Call Accounting System

A system that is part of the telephone equipment that prices telephone calls made by hotel guests and sends the information to the property management system (PMS) for billing.

Synonyms - CAS

Calorie - The amount of heat needed to raise one kilogram of water by 10-degree Celsius. Term calorie is also used as a measure of food energy.


1) To release or cancel the confirmed or tentative booking. 2) To decide or announce that (a planned event / room booking ) will not take place.

Synonyms - Cancel
Cancellation date

Indicates the date when the reservation was manually cancelled.

Cancellation Hour

A specific time after which a property may release for sale all unclaimed non-guaranteed reservations, according to property policy.

Synonyms - Room Release, 6PM Release
Capital budgets

Capital budgets: These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.


Caramelization - The process of browning of sugars when exposed to 300 degrees F heat.  It is used extensively in cooking for the resulting sweet nutty flavour and brown colour. 


Caramelize: To heat sugar slowly until it is melted and brown in colour.

Synonyms - Caramelize

Carbohydrates - Any of various neutral compounds of carbon, hydrogen and oxygen which combines in the form of sugar, starches and cellulose.

Cart Service

Cart Service - Preparing and serving items beside the guests tables using a cart. 


A hotel that features legal gambling, with the hotel operation subordinate to the gambling operation.

Synonyms - Casino Hotel

Casserole - A heavy dish suitable for food to be baked in and food baked in a casserole dish.


Celsius - The thermometric scale on which 0° Celsius is the freezing point and 100° Celsius is the boiling point of the water.

Central Reservation Office

A central reservation office typically deals directly with the public, advertises a central (usually toll-free) telephone number, provides participating properties with necessary communications equipment, and bills properties for handling their reservations. 

Synonyms - CRO, Central Reservation is build to help hoteliers setup their operations. Get sample Stationery, Formats, SOP's, Staff Training Tips, Job Descriptions and more.
See you around and happy Hoteliering..


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