Hotel Management Glossary

Complete List of All Hotel Management Glossaries | Definitions | Jargons | Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department A to Z Key Terms and Jargons

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Term Main definition
A la

A French phrase used in menu writing to indicate the style of preparation - eg; Chicken Ala King etc.

Synonyms - Ala
A la Carte

Items prepared to order as per the guest choice from the menu.

ACC

Accommodation Charges or Revenues related to Room.

Access Aisle

An aisle that is a necessary part of an accessible parking space.The aisle allows disabled individuals with a device, such as a wheelchair, to enter and exit vehicles and travel to the sidewalk or building entrance.

Accommodation

Before there was the word ‘hotel’ there was the word accommodation or places for travellers, which has a more extensive meaning than the word ‘hotel’. However, the hotel is the accommodation for travellers who wish to have lodging through payment to the proprietor.

Acidic

Acidic / Acid - foods such as citrus juice, vinegar and wine that have a sour or sharp flavour (most foods are slightly acidic); acids have a pH of less than 7.

Adjoining Rooms

Guest rooms located side by side without a connecting door between them.

AF

The Formula for Room Achievement Factor AF:
Room Achievement Factor = Actual Average Rate / Potential Average Rate

Synonyms - Achievement Factor
Affiliated Hotel

A hotel that is a member of a chain, franchise, or referral system. Membership provides special advantages, particularly a national reservation system.

Synonyms - Affiliate Hotel
Ageing

Ageing in Kitchen - The process of allowing the natural tenderisation of meats over time in a controlled environment.

Ageing in AR - The number of days the city ledger bill / AR bill is outstanding.

Synonyms - Aging
AGR

The formula for calculating Average Rate Per Guest (AGR):

Average Rate Per Guest= Total Room Revenue / Total Number of guests
Average Rate Per Guest W/O Child = Total Room Revenue / Total Number of Adults

Online Calculator for Average Rate Per Guest

Airport Hotel

A hotel located near a public airport. Although airport hotels vary widely in size and service levels, they are generally full-service and are more likely than other hotels to have in-room movies, computerized property management systems, and call accounting systems.

Al Dente

A French phrase meaning firm to the bite, not soft or mushy.

Albumen

The principal protein found in egg whites.

Alkali

Known as a base, any substance with a pH higher than 7 eg: baking soda is one of the few alkaline foods.

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