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    • Hotel Glossary Terms
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  • Train My Staff
    • Sample Hotel SOP's
      • Front Office SOP
      • F&B Service SOP
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      • Back Office & Other SOP
    • Front Office
    • Housekeeping
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    • Kitchen / F&B Production
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    • HR, Security & Others
  • Hotel Formats
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      • Front Office
    • Front Office
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    • Food And Beverage
  • Job Description
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Front Office - SOP

Filters
List of articles in category Front Office - SOP
Title Hits
SOP - Front Office - VIP Pre-arrival and Check-In Hits: 2102
SOP - Front Office - Vouchers and Gift Certificates Hits: 33086
SOP - Reservations - Amending or Modifying Reservations Hits: 43297
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 25981
SOP - Reservations - How to handle reservation enquiry Hits: 92639
SOP - Reservations - How to turnaway reservation in hotels Hits: 33745
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 32152
SOP - Reservations - Processing Cancellation Requests Hits: 31924
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 28143
SOP - Reservations - VIP Reservation Standard Procedure Hits: 1076

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Latest Front Office SOP

  • SOP - Front Office - VIP Pre-arrival and Check-In
  • SOP - Reservations - VIP Reservation Standard Procedure
  • SOP - Concierge / Bell Desk - Left Luggage procedure
  • SOP - Front Office - Open in room Safe/Locker On Request
  • SOP - Front Office - Generating Reports [Routine Report, Emergency Reports]

Latest Kitchen / Food Production SOP's

  • SOP - Kitchen Stewarding - Pool Bar Cleaning
  • SOP - Kitchen Stewarding - Mobile Hot Box Cleaning
  • SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures
  • SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer
  • SOP - Kitchen Stewarding - Deep Fryer Cleaning

Latest F&B Service SOP

  • SOP - Restaurant - SOP Tea Service
  • SOP - F&B Policy Setup - Departmental Meetings and Briefing
  • SOP - F&B Policy Setup - Outlet Operating Hours
  • SOP - F&B General - Staff Uniform Policy
  • SOP - F&B General - Meal Coupons / Meal Vouchers

Latest Back Office and Other SOP

  • SOP Finance and Accounting - Credit Card Processing
  • SOP Finance and Accounting - Cash Over / Short
  • SOP Finance and Accounting - Bank Reconciliations
  • SOP Finance and Accounting - Checking Bank Accounts
  • SOP Finance and Accounting - Petty Cash Control

Latest Housekeeping SOP

  • SOP - Housekeeping - Turndown Service For VIP Guest & Club Floor
  • SOP - Laundry - Packing and Delivery Of Guest Laundry
  • SOP - Laundry - Washing Of Guest Laundry [Sorting & Chemicals Quantity]
  • SOP - Laundry - Billing Guest Laundry
  • SOP - Laundry - Sorting and Marking Guest Laundry

Latest Articles

  • Management - Achieving Energy Savings with Lighting Control
  • Security - Establishing an Effective Guestroom Lock Policy
  • Guidelines for Handling Credit Cards
  • Management - General Manager’s Responsibilities in a Crisis
  • How to Handle Guest Relations in a Crisis Situation?

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