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  • Home
    • Hotel Glossary Terms
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  • Train My Staff
    • Sample Hotel SOP's
      • Front Office SOP
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      • Back Office & Other SOP
    • Front Office
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    • Kitchen / F&B Production
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  • Hotel Formats
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      • Front Office
    • Front Office
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    • Front Office
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    • Food and Bev. Service
    • Back Office & Others
    • Kitchen / F&B Production
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Front Office - SOP

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List of articles in category Front Office - SOP
Title Hits
SOP - Front Office - Staff Grooming And Hygiene Hits: 126942
SOP - Front Office - Telephone Etiquette in hotels Hits: 169660
SOP - Front Office - VIP Pre-arrival and Check-In Hits: 3804
SOP - Front Office - Vouchers and Gift Certificates Hits: 34895
SOP - Reservations - Amending or Modifying Reservations Hits: 44640
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 26920
SOP - Reservations - How to handle reservation enquiry Hits: 94188
SOP - Reservations - How to turnaway reservation in hotels Hits: 34909
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 33268
SOP - Reservations - Processing Cancellation Requests Hits: 33088
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 29059
SOP - Reservations - VIP Reservation Standard Procedure Hits: 2178

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Latest Front Office SOP

  • SOP - Front Office - Credit Card Acceptance In Hotel
  • SOP - Front Office - Processing Credit Card Late Charge
  • SOP - Front Office - VIP Pre-arrival and Check-In
  • SOP - Reservations - VIP Reservation Standard Procedure
  • SOP - Concierge / Bell Desk - Left Luggage procedure

Latest Kitchen / Food Production SOP's

  • SOP - Kitchen Stewarding - Pool Bar Cleaning
  • SOP - Kitchen Stewarding - Mobile Hot Box Cleaning
  • SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures
  • SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer
  • SOP - Kitchen Stewarding - Deep Fryer Cleaning

Latest F&B Service SOP

  • SOP - Banquets - How to set up a Cocktail Table?
  • SOP - Restaurant - SOP Tea Service
  • SOP - F&B Policy Setup - Departmental Meetings and Briefing
  • SOP - F&B Policy Setup - Outlet Operating Hours
  • SOP - F&B General - Staff Uniform Policy

Latest Back Office and Other SOP

  • SOP Finance and Accounting - Cheque Signing Procedure
  • SOP Finance and Accounting - Preparing Expense Reports
  • SOP Finance and Accounting - Capital Expenditures
  • SOP Finance and Accounting - Group Travel Agent Commissions
  • SOP Finance and Accounting - Travel Agent Commissions

Latest Housekeeping SOP

  • SOP - Housekeeping - How to Vacuum A Guest Room
  • SOP - Housekeeping - Turndown Service For VIP Guest & Club Floor
  • SOP - Laundry - Packing and Delivery Of Guest Laundry
  • SOP - Laundry - Washing Of Guest Laundry [Sorting & Chemicals Quantity]
  • SOP - Laundry - Billing Guest Laundry

Latest Articles

  • SOP Finance and Accounting - Cheque Signing Procedure
  • SOP Finance and Accounting - Preparing Expense Reports
  • SOP Finance and Accounting - Capital Expenditures
  • SOP Finance and Accounting - Group Travel Agent Commissions
  • SOP Finance and Accounting - Travel Agent Commissions

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