SOP – Front Office – Processing Credit Card Late Charge

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Standard Procedure for Processing Credit Card Late Charges

1. Getting approval

Any credit card late charge should be approved by the Guest Service Manager or the Front Office Manager.

2. Check supporting

  • Check if all necessary support is on hand for credit card late charges.
  • Guest registration card with full guest information.
  • Guest credit card number to check the guest signature on the registration card.
  • If necessary materials are not full, the late charge can not be conducted.
  • If not same, a late charge can not conducted.

3. Get guest credit card information

Basic materials required for credit card late charge are as mentioned below:

Get guest credit card information as follows:

  • Credit card number
  • Credit expire date
  • Guest name

4. Use EDC machine to do the late charge except local credit card.

  • If any late charge will be made, use the EDC machine to do it.
  • If it is a local credit card prepare one blank credit card voucher which should be as same type as the credit card used by the guest as a settlement.
  • Credit card voucher should match credit card type.

5. Type necessary materials on credit card voucher

  • Neatly and clearly type credit card number, valid date and guest name on blank credit card voucher as well as the charge which should be late charge.
  • Fill all information necessary for settlement with credit card.

6. Processing Late Charge using eftPOS

If your Hotel Software or PMS has an interface with the eftPOS terminal or credit card tokenization module, then read this document here for the standard procedure: SOP – Front Office – Credit Card Acceptance In Hotel

Training Summary questions for Credit Card Late Charge:

Q1. Who is responsible to approve credit card late charge?

Q2. What all details need to be checked before charging the credit card?

Q3. Explain the steps for charging the credit card?

Q4. What are the materials required on credit card voucher?

SOP Number: Front Office SOP – 74
Department: Front Desk
Date Issued: 16-Oct-2021
Time to Train: 30 Minutes
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