Main Functions Of Bell Desk Department

The Bell desk is an extended arm of the front desk. There are many activities at the time of arrival, during the stay, and at the time of departure of the guest that cannot be carried out from the front desk but are to be carried out essentially, to provide services to the guest. As the name suggests it is a small desk /counter in the lobby near the main entrance of the hotel.
Main Functions of Bell Desk The Bell desk is an extended arm of the front desk. There are many activities ...
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Minimum Standards For Check-In And Check-Out

When it comes to working at the front office of a business, there are many important do's and don'ts to keep in mind. First and foremost, it is crucial to always greet customers with a warm and welcoming smile. This sets the tone for the entire interaction and helps to establish a positive relationship. Another important "do" is to listen carefully to the customer's needs and concerns. This shows that you value their business and are committed to providing excellent service. It also helps to ensure that you are able to address their needs and resolve any issues they may have. On the flip side, there are also some important "don'ts" to keep in mind. One of the biggest mistakes that front office staff can make is to be dismissive or rude to customers. This can quickly turn a positive experience into a negative one and can even result in lost business. Another important "don't" is to avoid making assumptions about customers based on their appearance or behavior. It is important to treat everyone with respect and to avoid making snap judgments. Overall, working in the front office requires a combination of excellent customer service skills, a positive attitude, and a commitment to professionalism and respect. By following these do's and don'ts, front office staff can help to ensure that every customer interaction is a positive one.
Minimum Standards for Check-in and Check-out When it comes to working at the front office of a business, there are ...
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Hotel Invoice Sample – Guest Bill / Guest Folio Template – Hotels | Resorts

Sample Hotel Invoice / Guest Folios / Guest bill format for hotels Front office transactions are typically charted on account ...
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Service Standard Checklist – Bell Desk – Departure Service

When it comes to excellent customer service, utilizing a service standard checklist is a great way to ensure that all bases are covered and that no important steps are missed. This is particularly important for concierge services, as this type of service often involves a variety of tasks that need to be completed in a timely and efficient manner in order to meet the needs and expectations of customers. Some general standards to include in a concierge service standard checklist might include things like greeting customers with a warm and friendly welcome, listening carefully to their needs and requests, responding to inquiries in a timely and informative manner, and providing accurate information about local attractions and events. Other important items to include on a concierge service standard checklist might include things like maintaining a clean and organized work area, being knowledgeable about local transportation options and providing assistance with transportation arrangements, and ensuring that all necessary paperwork and documentation is completed accurately and efficiently. By utilizing a comprehensive service standard checklist, concierge service providers can ensure that they are delivering top-quality service to their customers at all times. This not only helps to build a positive reputation for the business, but also helps to create a more enjoyable and stress-free experience for customers who are relying on these services for assistance and support.
Bell Desk Audit Checklist for Departure Service When it comes to excellent customer service, utilizing a service standard checklist is ...
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Service Standard Checklist – Front Office – Departure Experience

The departure experience is a critical part of any guest's stay at a hotel. It is the final impression that the guest will have of the property and can greatly impact their decision to return or recommend the hotel to others. To ensure a smooth and positive departure experience, the front office team should follow a service standard checklist. The service standard checklist for the front office departure experience should include tasks such as confirming the guest's departure time, preparing the final bill, arranging transportation if requested, and thanking the guest for their stay. The front office team should also ensure that the guest's room is inspected and any items left behind are returned to the guest. In addition to these tasks, the front office team should also take the opportunity to ask the guest for feedback on their stay and address any concerns or complaints they may have. This can provide valuable insights for the hotel to improve the guest experience in the future. Overall, following a service standard checklist for the front office departure experience can help ensure that guests leave the hotel with a positive and lasting impression.
Front Desk Standard Checklist for Guest Departure
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SOP – Front office – Handling Guest Rebates or Allowances

SOP - Front office - Handling Guest Rebates or Allowances
How To Handling Guest Rebates And Allowances Training Summary questions: Q1. Who is responsible for authorizing allowances? Q2. Why it ...
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SOP – Front Office – Settlement Of Guest Account At Checkout

SOP - Front Office - Settlement Of Guest Account At Checkout
Standard Procedure For Settlement of Guest Account at Checkout As per the billing instructions mentioned in the reservation correspondence, the ...
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SOP – Concierge / Bell Desk – How to Handle Baggage For Group Departure?

Concierge Group Checkout Lugggage Handling
Handling Baggage For Group Departure / Conference Departure Handling Baggage For Group Departures: Training Summary questions: Q1. What is the purpose ...
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SOP – Concierge / Bell Desk – Departure Baggage Pickup Request

SOP - Concierge / Bell Desk - Departure Baggage Pickup Request
Handling Baggage Pickup Requests at Departure   Departure Luggage Pickup Request: If the Guest Request for Taxi: Other Related Tasks: Training ...
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SOP – Concierge / Bell Desk – How to Tag Guest Luggage?

SOP - Concierge Bell Desk - How to Tag Guest Luggage
Tagging Guest Luggage – Arrivals | Departures | Left Luggage Assisting the guests with any luggage and tagging them: Verify ...
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