Service Standard Checklist – Bell Desk – Departure Service

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Bell Desk Audit Checklist for Departure Service

When it comes to excellent customer service, utilizing a service standard checklist is a great way to ensure that all bases are covered and that no important steps are missed. This is particularly important for concierge services, as this type of service often involves a variety of tasks that need to be completed in a timely and efficient manner in order to meet the needs and expectations of customers.

Some general standards to include in a concierge service standard checklist might include things like greeting customers with a warm and friendly welcome, listening carefully to their needs and requests, responding to inquiries in a timely and informative manner, and providing accurate information about local attractions and events.

Other important items to include on a concierge service standard checklist might include things like maintaining a clean and organized work area, being knowledgeable about local transportation options providing assistance with transportation arrangements and ensuring that all necessary paperwork and documentation is completed accurately and efficiently.

By utilizing a comprehensive service standard checklist, concierge service providers can ensure that they are delivering top-quality service to their customers at all times. This not only helps to build a positive reputation for the business but also helps to create a more enjoyable and stress-free experience for customers who are relying on these services for assistance and support.

  • The Bell person should arrive guest room no more than 5 minutes after the request, or the guest was advised if more time was needed.
  • The Bellperson knocked on the door three times (or rang the bell) and announced themselves.
  • The guest’s name was used at least one time during the conversation.
  • The Bellperson inquired about the guest’s experience at the hotel, Any negative feedback was reported to the concerned team.
  • Door assistance was provided.
  • A doorstop was used to properly open the door.
  • Several pieces were confirmed before leaving the room, if not leaving immediately an offer was made to store luggage.
  • The guest was asked if the safe was used, bell person ensured that no items were left behind. 
  • Guest transportation needs were determined and arranged accordingly.
  • The guest was toured to the front desk and handed to the door person using the name. If the door person was occupied, the bell person provided departure assistance.
  • Gratuities given by guests were discreetly accepted with gratitude.
  • The staff member was the last one to speak (kind comment, invitation to return, etc.)
  • The door/bell staff was well groomed and uniformed, name tag was present.
  • Staff did not eat, drink, smoke, or chew gum.
  • The speed of service adapted to the environment and the needs of the guest.

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