SOP – Front Office – Preparation before beginning the shift

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Preparation Before Beginning the Shift

1) To be Ready Before the shift starts.

2) Punch in your attendance

3) Read the log book :

  1. Look for unusual events or incidents.
  2. Guest Complaints.
  3. Guest pending requests.
  4. Other relevant information.
  5. Situations that require follow-up.
  6. Any handovers from the previous shift.
  • Pending Mail and Couriers to be delivered to the guest.
  • Read the notice board and update the directions of the day.
  • Check for Wake-up calls and check DND guests.
  • Check for lobby music.
  • Print the VIP- In-house and Arrival list.
  • Check the airline crew list, and take guest In-House reports by Room number.
  • Read the F&B activities, outlets opening and closing timings, and Banquet functions for the day.
  • Check whether all equipment is working properly or not.
  • Check the Front office stationery.
  • Check today’s Hotel position.
  • Check for Airport pickups for the day.

Training Summary Questions for Preparation Before Beginning the Shift:

Q1. Why do we need to read the logbook?

Q2. Name two reports which have to be printed.

Q3. What should be done if the Printer is not working at the front desk?

Q4. What action is to be taken if the lobby music is not playing?
SOP Number: Front Office SOP - 13 
Department: Front Office – General
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 30 Minutes

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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