Preparation Before Beginning the Shift
1) To be Ready Before the shift starts.
2) Punch in your attendance
3) Read the log book :
- Look for unusual events or incidents.
- GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Complaints.
- Guest pending requests.
- Other relevant information.
- Situations that require follow-up.
- Any handovers from the previous shift.
- Pending Mail and Couriers to be delivered to the guest.
- Read the notice board and update the directions of the day.
- Check for Wake-up calls and check DNDDND Card: A do not disturb card is hung outside the room to inform hotel staff or visitor that the o... guests.
- Check for lobby music.
- Print the VIP- In-house and ArrivalThe time that an. guest registers into the hotel. list.
- Check the airline crew list, and take guest In-HouseIn-House is the all guest that are registered with the Hotel. reports by Room number.
- Read the F&B activities, outlets opening and closing timings, and BanquetFormal meal for a number of persons; all seated and served with the same meal at the same time. functions for the day.
- Check whether all equipment is working properly or not.
- Check the Front officeFront office is the communication; accounting; and service center of the hotel stationery.
- Check today’s HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... position.
- Check for Airport pickups for the day.
Training Summary Questions for Preparation Before Beginning the Shift:
Q1. Why do we need to read the logbook?
Q2. Name two reports which have to be printed.
Q3. What should be done if the Printer is not working at the front desk?
Q4. What action is to be taken if the lobby music is not playing?
Patreon Only SOP Download
SOP Number: Front Office SOP - 13 Department: Front Office – General Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 30 Minutes
