- SOP – Front Office – How to walk a guest to another hotel
- SOP – Front Office – How to Handle Wakeup Calls
- SOP – Front Office – How to Handle Cash Advance
- SOP – Front Office – How to Cut Key Cards
- SOP – Front Office – How to Control Guest room keys
- SOP – Front Office – How to conduct Operation Audit
- SOP – Front Office – How to conduct Briefing
- SOP – Front Office – How to check guest car before pick-up
- SOP – Front Office – Hotel Medical emergency / Procedure for Medical Emergencies
- SOP – Front office – Handling Guest Rebates or Allowances
- SOP – Front Office – Handling Guest Awaiting For Room
- SOP – Front Office – Handling Groups – Pre arrival
- SOP – Front Office – Handling Group Check-in
- SOP – Front Office – Handling Express Check Out
- SOP – Front Office – Handling Check-in and Check-out for Guests with Disabilities
- SOP – Front Office – Handling A Drunken Guest / Intoxicated Guest
- SOP – Front Office – Guest Registration and Check in Process
- SOP – Front Office – Generating Reports [Routine Report, Emergency Reports]
- SOP – Front Office – Foreign Currency Exchange
- SOP – Front Office – FO Assistant / Executive – Taking over a shift
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