- SOP – Front Office – Door Service and Greetings
- SOP – Front Office – Doctor on Call / Procedure for Sick Guest
- SOP – Front Office – Do’s and Don’ts
- SOP – Front Office – Credit Card Acceptance In Hotel
- SOP – Front Office – Bill to company or Direct billing
- SOP – Front Office – Allocating Guest Room, Upgrade and Downgrade
- SOP – Concierge / Travel Desk – Tour Arrangement
- SOP – Concierge / Travel Desk – Taxi Booking
- SOP – Concierge / Travel Desk – Flight Ticket Booking Procedure
- SOP – Concierge / Travel Desk – Flight Reconfirmation Procedure
- SOP – Concierge / Travel Desk – Car or Limousine Transfer for Departure Guests
- SOP – Concierge / Travel Desk – Car or Limousine Transfer for Arriving Guests
- SOP – Concierge / Travel Desk – Airport Pickup Service
- SOP – Concierge / Travel Desk – Airport Baggage Lost & Found Service
- SOP – Concierge / Bell Desk – Valet Parking
- SOP – Concierge / Bell Desk – Taking Messages / Parcels / Courier and Delivering to Room
- SOP – Concierge / Bell Desk – Preparation of Shift – Shift Handover
- SOP – Concierge / Bell Desk – Preparation of Shift – Shift Handover
- SOP – Concierge / Bell Desk – Paging Guest For Delivering Messages
- SOP – Concierge / Bell Desk – Outgoing Item To Be Held
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