Front Office - SOP

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List of articles in category Front Office - SOP
Title Hits
SOP - Front Office - Handling A Drunken Guest / Intoxicated Guest Hits: 2214
SOP - Front Office - Handling Disabled Guest Check-in and Check-out Hits: 7877
SOP - Front Office - Handling Express Check Out Hits: 15795
SOP - Front Office - Handling Group Check-in Hits: 55663
SOP - Front Office - Handling Groups - Pre arrival Hits: 46724
SOP - Front office - Handling guest rebates or allowances Hits: 29644
SOP - Front Office - Hotel Medical emergency / Procedure for Medical Emergencies Hits: 25154
SOP - Front Office - How to check guest car before pick-up Hits: 17555
SOP - Front Office - How to conduct Briefing Hits: 37329
SOP - Front Office - How to conduct Operation Audit Hits: 24003
SOP - Front Office - How to Control Guest room keys Hits: 52237
SOP - Front Office - How to Cut Key Cards Hits: 20044
SOP - Front Office - How to handle cash advance Hits: 24130
SOP - Front Office - How to Handle Wakeup Calls Hits: 54643
SOP - Front Office - How to walk a guest to another hotel Hits: 31829
SOP - Front Office - On Queue or Wait Procedure Hits: 19326
SOP - Front Office - Preparation before beginning the shift Hits: 25262
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 22729
SOP - Front Office - Room move procedure Hits: 38029
SOP - Front Office - Settlement of guest account at Checkout Hits: 60622
SOP - Front Office - Staff Grooming And Hygiene Hits: 93124
SOP - Front Office - Telephone Etiquette in hotels Hits: 113649
SOP - Front Office - Vouchers and Gift Certificates Hits: 22020
SOP - Reservations - Amending or Modifying Reservations Hits: 27928
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 18619
SOP - Reservations - How to handle reservation enquiry Hits: 65589
SOP - Reservations - How to turnaway reservation in hotels Hits: 24873
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 22528
SOP - Reservations - Processing Cancellation Requests Hits: 23333
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 19129

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