- SOP – Reservations – VIP Reservation Standard Procedure
- SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
- SOP – Reservations – Processing Cancellation Requests
- SOP – Reservations – How to Waitlist Reservation in Hotels
- SOP – Reservations – How to Turnaway Reservation in hotels
- SOP – Reservations – How to Handle Reservation Enquiry
- SOP – Reservations – Handling Booking Enquiry for Sold Out dates
- SOP – Reservations – Amending or Modifying Reservations
- SOP – Front Office – Vouchers and Gift Certificates
- SOP – Front Office – Vouchers and Gift Certificates
- SOP – Front Office – VIP Pre-arrival and Check-In
- SOP – Front Office – Telephone Etiquette in hotels
- SOP – Front Office – Staff Grooming And Hygiene
- SOP – Front Office – Settlement Of Guest Account At Checkout
- SOP – Front Office – Room move procedure
- SOP – Front Office – Processing Credit Card Late Charge
- SOP – Front Office – Prepare Welcome KIT for Arrivals
- SOP – Front Office – Preparation before beginning the shift
- SOP – Front Office – Open in room Safe/Locker On Request
- SOP – Front Office – On Queue or Wait Procedure
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