Front Office Job Description Archives

Swimming Pool Attendant Job Description

26 December 2023

As a hotel swimming pool attendant, your primary responsibility is to ensure the safety and enjoyment of hotel guests who use the pool. This involves monitoring the pool area, enforcing safety rules, and providing assistance to guests as needed. One of the most important aspects of your job is to maintain a clean and hygienic pool environment. You will need to test the pool water regularly to ensure that it is safe for swimming, and add chemicals as necessary to maintain the proper balance. You will also need to clean the pool area, including the pool deck, lounge chairs, and other pool accessories. In addition to your pool maintenance duties, you will also be responsible for providing excellent customer service to hotel guests. This may involve answering questions about the pool or hotel amenities, providing towels or other supplies, and assisting with any issues that arise. To be successful in this role, you should have excellent communication and interpersonal skills, as well as a strong attention to detail. You should also be comfortable working outdoors in all types of weather, and be able to lift heavy objects such as pool covers and furniture. Overall, the role of a hotel swimming pool attendant is a crucial one, as it helps to ensure that hotel guests have a safe and enjoyable experience during their stay.

Job Description, Duties, Interview Questions and Salary for Hotel Pool Deck Attendant As a hotel swimming pool attendant, your primary ...

Job Description For Customer Service Representative

24 December 2023

A customer service representative is responsible for handling customer inquiries, complaints, and requests. They are the primary point of contact between the customer and the company, and they play a critical role in ensuring customer satisfaction.

Job Description, Duties, Interview Questions and Salary For Customer Service Representative A customer service representative is responsible for handling customer inquiries, ...

Lobby Ambassador Duties and Job Description

24 December 2023

As a Hotel Lobby Ambassador, your primary responsibility is to provide exceptional customer service to guests as they enter and exit the hotel. You will be the first point of contact for guests and must always be polite, friendly, and welcoming. Your duties will include greeting guests, assisting with luggage, providing directions and recommendations for local attractions, and answering any questions guests may have about the hotel or surrounding area. You will also handle guest complaints and ensure that any issues are resolved promptly and to the guest's satisfaction. Additionally, you will be responsible for maintaining the cleanliness and appearance of the lobby area, including the front desk, seating areas, and restrooms. You may also be required to assist with administrative tasks such as checking guests in and out, processing payments, and managing reservations. To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to work flexible hours, as this position may require working evenings, weekends, and holidays. Overall, the Hotel Lobby Ambassador plays a crucial role in ensuring that guests have a positive experience from the moment they enter the hotel. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this may be the perfect job for you.

Job Description, Duties, Interview Questions and Salary for Lobby Ambassador As a Hotel Lobby Ambassador, your primary responsibility is to ...

Reservation Supervisor Job Description

24 December 2023

The Hotel Reservation Supervisor is responsible for managing the reservations department and ensuring that all guests are provided with exceptional customer service. They oversee the reservation process, from booking to check-in and check-out, and handle any issues that may arise during a guest's stay. In addition, the Hotel Reservation Supervisor is responsible for training and managing the reservation team, ensuring that they have all the necessary tools and resources to perform their job duties effectively. They also work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and that the hotel is operating smoothly. Excellent communication and problem-solving skills are a must for this role, as the Hotel Reservation Supervisor will be interacting with guests, staff, and management on a regular basis. They must also be detail-oriented and able to multitask in a fast-paced environment. Overall, the Hotel Reservation Supervisor plays a critical role in ensuring that guests have an enjoyable and comfortable stay at the hotel.

Job Description, Duties, Interview Questions and Salary for Reservation Supervisor Position The Hotel Reservation Supervisor is responsible for managing the ...

Front Desk – Cashier / Auditor Job Description

22 December 2023

The Front Desk Cashier/Auditor is an essential member of the hotel team. This role requires an individual who is detail-oriented, organized and has strong communication skills.

Job Description and Duties Of Front Office Cashier POSITION SUMMARY: Posts revenue centre charges to guest accounts and receives Payments ...

Bell Desk – Porter / Bell Boy Job Description

4 November 2023

Job Description, Duties, Interview Questions and Salary for Bell Boy / Luggage Porter Primarily responsible for greeting and welcoming all ...

SOP – Front Office – FO Assistant / Executive – Taking over a shift

15 October 2023

Front Office Assistant / Executive – Taking over a shift Objective: Effective front-office communication involves the use of log books, ...

Asst. Front Office Manager (AFOM) – Job Description

7 October 2023

Job Description For Assistant Front Office Manager POSITION SUMMARY: In the absence of the Front Office Manager or Resident Manager ...

Front Office Manager Duties and Responsibility (FOM)

7 October 2023

Job Description for Front Office Manager / Front Desk Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures ...

Airport Representative Job Description

29 September 2023

Airport Representative Duties and Responsibility

Job Description and Duties for Hotel Airport Representative POSITION SUMMARY: Primarily responsible for ensuring that all arrival guests with flight ...