Housekeeping Night Supervisor / Shift Leader – Job Description

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Job Description for Housekeeping Night Supervisor / Night Shift Leader

The Housekeeping Night Supervisor / Shift Leader is responsible for overseeing the nightly operations of the housekeeping department in a hospitality setting. This includes managing a team of housekeeping staff, ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards, and addressing any guest concerns or requests in a timely and professional manner.

In addition to supervising the housekeeping team, the Night Supervisor / Shift Leader is also responsible for conducting regular inspections of guest rooms and public areas to ensure that they meet the hotel’s cleanliness and quality standards. They must also ensure that all housekeeping staff are properly trained and equipped to perform their duties, and that all cleaning supplies and equipment are properly maintained.

To be successful in this role, candidates should have previous experience working in a housekeeping or hospitality setting, strong leadership and communication skills, and the ability to work flexible hours, including evenings, weekends, and holidays. Attention to detail, time management, and problem-solving skills are also essential for this position.

The Housekeeping Night Supervisor is responsible for supervising and inspecting the work of assigned rooms and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives during the night time.

Additionally, They should be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Housekeeping Night Supervisor Duties and Responsibilities:

  1. Welcome and acknowledge all guests according to company standards anticipate and address guests’ service needs during the night shift.
  2.  Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards.
  3.  Identify and report preventative or other maintenance issues in public areas or guest rooms.
  4.  Request preventative maintenance or non-urgent repairs using the appropriate method and contact other departments directly for urgent repairs.
  5.  Respond promptly to requests from guests Front Desk or At Your Service requests.
  6.  Follow all company safety and security policies and procedures and report any maintenance problems safety hazards accidents or injuries.
  7.  Complete safety training and certifications to properly store flammable materials.
  8.  Ensure uniform and personal appearance are clean and professional maintain the confidentiality of proprietary information protect company assets.
  9.  Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  10.  Must be able to multitask and prioritize departmental functions to meet deadlines.
  11.  Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  12.  Attend all hotel-required meetings at night time and also attend departmental training.
  13.  Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
  14.  Comply with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
  15.  Maximise efforts towards productivity, identify problem areas, and assist in implementing solutions.
  16.  Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  17.  Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  18.  Must be able to maintain the confidentiality of information.
  19.  Must be able to show initiative, including anticipating guest or operational needs.
  20.  Ensure that housekeeping employees are during the night shift attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  21.  Inspect Room Attendant’s work performance within the assigned section daily to ensure the standards and productivity levels are being met and maintained.
  22.  In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  23.  Ensure records of daily assignments are completed, signed off, and turned in to the Housekeeping Office on time.
  24.  Maintain key control during the night shift.
  25.  Clean maintain and store cleaning equipment Document and report outstanding issues.
  26.  Handle items for “Lost and Found” according to the standards.
  27.  Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
  28.  Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  29.  Carry an active radio/official mobile to maintain contact with the Front Office and/or Engineering throughout the night shift.
  30.  Report on the progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager, according to standards.
  31.  Update the room status in the Hotel Software/Property Management System or the Housekeeping Mobile App.
  32.  Initiate work orders for repairs and maintenance and forward them to Engineering.
  33.  Assist with training of Housekeeping staff as and when required.
  34.  Complete required Housekeeping paperwork during the night time.
  35.  Prepare report and briefing sheet for the morning briefing.
  36.  Develop and maintain positive working relationships with the other support team to reach common goals.
  37.  Listen and respond appropriately to the concerns of other departments and employees.
  38.  Speak with others using clear and professional language.
  39.  Perform other reasonable job duties as requested by the Executive Housekeeper or hotel management. 

Position Title: Housekeeping Night Supervisor / Night Shift Leader

Reports To: Executive Housekeeper / Asst. Executive Housekeeper

Prerequisites:

  • Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  •  Ability to stand during the entire shift.
  •  Flexible and long hours are sometimes required.
  •  Have a friendly, welcoming, and full-of-life attitude.
  •  Able to find ways to make every guest’s experience an enjoyable one.
  •  Proficiency in computer programs like MS Word, Excel, PowerPoint, and Outlook and working experience in hotel software like Opera, Protel, Fidelio, etc. is an added advantage.

Education:

  • High School or Diploma in Hotel Administration, Hotel Management or equivalent.

Experience:

  • Two to three years of housekeeping experience preferably in a hotel of similar size and complexity including supervisory experience or training.
  •  Previous supervisory responsibility preferred.

Interview Questions for Housekeeping Night Supervisor or Shift Leader:

When interviewing candidates for a Housekeeping Night Supervisor or Shift Leader position, it’s crucial to assess their leadership skills, attention to detail, and ability to manage a team effectively during the night shift. Here are some interview questions and salary details:

  1. Can you describe your experience in a leadership role within housekeeping or a similar field, especially during night shifts?
    • Look for candidates with relevant leadership experience, particularly in overseeing night operations.
  2. How do you ensure that housekeeping tasks are completed efficiently and to the highest standards during the night shift?
    • Assess the candidate’s ability to maintain quality standards and productivity during non-standard working hours.
  3. What strategies do you use to motivate and manage a housekeeping team during the night shift?
    • Evaluate the candidate’s leadership and team management skills, including their ability to inspire and support the team.
  4. How do you handle unexpected issues or emergencies that may arise during the night shift?
    • Assess the candidate’s problem-solving skills and ability to make effective decisions under pressure.
  5. Can you share an example of how you ensure proper communication and coordination between the night shift and other departments?
    • Look for candidates who understand the importance of collaboration and communication across different shifts and departments.
  6. How do you prioritize tasks and allocate responsibilities among the team members during the night shift?
    • Evaluate the candidate’s organizational skills and their approach to managing workload distribution.
  7. What measures do you take to ensure the safety and security of both the team and guests during the night shift?
    • Assess the candidate’s knowledge of safety protocols and their commitment to maintaining a secure environment.

Salary Details: The salary for a Housekeeping Night Supervisor or Shift Leader can vary based on factors such as experience, location, and the size of the establishment. As of January 2022, the salary range for this position in the United States was approximately $35,000 to $55,000 per year. However, salary figures may have changed, so it’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date information in your specific region or industry. Keep in mind that salaries may also vary depending on the specific responsibilities and requirements of the position.


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