Standard Operating Procedure for Engineering - Ken Fix-It
SOP Number: Hotel Engineering SOP – 02
Department: Engineering and Maintenance
Date Issued: 04–Feb-2018
Time to Train: 30 Minutes
Engineering Ken Fix It Standard Procedure:
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The main purpose of the Ken Fix It SOP is to ensure that guest rooms and public area are maintained in excellent conditions at all times.
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As a rule of thumb, one full-time Ken fix-it mechanic is required per 200 - 300 guest rooms (depending upon guest rooms).
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A Ken fix it mobile maintenance cart will be stocked with required spare parts and materials at all times.
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Appropriate hand tools for daily use should be available in the maintenance cart.
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A Ken fist it Mechanic should perform a weekly audit of the maintenance cart.
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The ken fix-it checklist will be used while servicing guest room and public areas.
Below points to be noted when procuring a ken fix-it Cart:
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Appropriate size of the cart is to be 45 cm (W) Xn 90 cm (L) X 95 cm (H)
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The Cart should have large wheels to allow mobility over carpets, door sills and elevators.
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Sufficient storage space should be available with drawers, parts pockets and shelves.
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Breaks on wheels so that it remains stationary when used as a workbench.
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Locks should be also available to avoid any theft.
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The fixit cart is to be stocked with all required spare parts and materials that would be used maintaining guest rooms and public areas.
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The Ken Fixit Mechanic should use a checklist for each room and checkmark each item inspected or repaired.
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Any repaid works which need an excessive amount of time to repair or beyond the ken fixit mechanic ability is to be noted and reported to maintenance desk/supervisor.
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Any urgent or major problems are to be reported to the engineering desk immediately to ensure that they are handled properly.
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A “While you were out” card has to be complete by the mechanic if the guest room was occupied but the guests not inside during his visit.
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The Ken Fix-it technician should leave the room cleaned and in perfect condition after completing any work performed.
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The Chief engineer should inspect random rooms or public areas throughout the course of each month.
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Every week the ken fix-it mechanic is to provide the chief engineer with the completed checklist for guest rooms and public areas.
Training Summary questions:
Q1. What is the purpose of the Ken Fixit SOP?
Q2. How many full-time Ken Fixit mechanic is required for a hotel?
Q3. What all need to be noted when procuring a ken fix-it cart?
Q4. What needs to be done when the guest is not in the room/DND sign switched ON?
Q5. Who is responsible to inspect the serviced rooms?
