Standard Operating Procedure for Engineering - Ken Fix-It

SOP Number: Hotel Engineering SOP  – 02

Department: Engineering and Maintenance

Date Issued: 04–Feb-2018

Time to Train: 30 Minutes

Engineering Ken Fix It Standard Procedure:

• The main purpose of the Ken Fix It SOP is to ensure that guest rooms and public area are maintained in excellent conditions at all times.

• As a rule of thumb, one full-time Ken fix-it mechanic is required per 200 - 300 guest rooms (depending upon guest rooms).

• A Ken fix it mobile maintenance cart will be stocked with required spare parts and materials at all times.

• Appropriate hand tools for daily use should be available in the maintenance cart.

• A Ken fist it Mechanic should perform a weekly audit of the maintenance cart.

• The ken fix-it checklist will be used while servicing guest room and public areas.

Below points to be noted when procuring a ken fix-it Cart:

1. Appropriate size of the cart is to be 45 cm (W) Xn 90 cm (L) X 95 cm (H)

2. The Cart should have large wheels to allow mobility over carpets, door sills and elevators.

3. Sufficient storage space should be available with drawers, parts pockets and shelves.

4. Breaks on wheels so that it remains stationary when used as a workbench.

5. Locks should be also available to avoid any theft.

• The fixit cart is to be stocked with all required spare parts and materials that would be used maintaining guest rooms and public areas.

• The Ken Fixit Mechanic should use a checklist for each room and checkmark each item inspected or repaired.

• Any repaid works which need an excessive amount of time to repair or beyond the ken fixit mechanic ability is to be noted and reported to maintenance desk/supervisor.

• Any urgent or major problems are to be reported to the engineering desk immediately to ensure that they are handled properly.

• A “While you were out” card has to be complete by the mechanic if the guest room was occupied but the guests not inside during his visit.

• The Ken Fix-it technician should leave the room cleaned and in perfect condition after completing any work performed.

• The Chief engineer should inspect random rooms or public areas throughout the course of each month.

• Every week the ken fix-it mechanic is to provide the chief engineer with the completed checklist for guest rooms and public areas.

Training Summary questions:

Q1. What is the purpose of the Ken Fixit SOP?

Q2. How many full-time Ken Fixit mechanic is required for a hotel?

Q3. What all need to be noted when procuring a ken fix-it cart?

Q4. What needs to be done when the guest is not in the room/DND sign switched ON?

Q5. Who is responsible to inspect the serviced rooms?