Hotel Maintenance Technician / Handyman / Shift Operator – Job Description

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Job Description, Duties, Interview Questions and Salary for Maintenance Technician in hotels

As a Maintenance Technician in hotels, your primary responsibility is to ensure that all equipment, facilities, and structures are in excellent condition. You will be tasked with conducting routine maintenance checks, identifying any issues, and fixing them promptly and efficiently to minimize downtime.

Your duties will include repairing and replacing faulty equipment, performing routine maintenance on plumbing and electrical systems, and ensuring that all heating, ventilation, and air conditioning (HVAC) units are functioning at optimal levels. You will also be responsible for maintaining the hotel’s physical appearance, including painting, plastering, and carpentry work.

In addition to your technical skills, you will need to possess excellent communication and customer service skills. You will be interacting with guests, and your ability to effectively communicate with them and address their concerns is crucial.

To be successful in this role, you will need to be highly organized, able to work independently and have a keen eye for detail. You will also need to keep up with current industry trends and technology to ensure that the hotel’s maintenance standards are always up to date.

Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following the hotel’s standard operating procedures.

Continually work towards and support the improvement of engineering service to guests, other departments, and fellow staff.

MAINTENANCE TECHNICIAN DUTIES AND RESPONSIBILITIES:

  • Respond and attend to guest repair requests.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests.
  • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.
  • Communicate with different types of people to comprehend what they want and to provide them with information and assistance.
  • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
  • Update the maintenance work order form / Job card and file them. 
  • Ability to interpret readings from meters & gauges and other measuring units. 
  • Ability to prioritize and organize work assignments.
  • Ability to work under pressure situations and exercise good judgment.
  • Ability to focus attention on details, speed, and accuracy.
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information.
  • Ability to ensure security of guest room access and hotel property.
  • Ability to read and understand test equipment, measuring devices, and safety manuals.
  • Perform maintenance activities in the guest room like plunging toilets, unclogging drains, and repairing all types of hardware, and electrical equipment including lamps, air conditioners / HVAC, and AC ducts.
  • Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, and repairing all types of hardware, plumbing, and electrical equipment and cosmetic items. 
  • Program TVs and perform general housekeeping and engineering-related inventory duties.
  • Test, troubleshoot, and perform basic repairs on all types of equipment.
  • To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
  • To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
  • To be available for any emergencies act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
  • To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.
  • Read and understand blueprints, schematic drawings, and technical parts breakdowns.
  • Carry out specific oral and written instructions.
  • Maintain maintenance inventory and requisition parts and supplies as needed. 
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Maintains the hotel facility and related equipment safely and efficiently.
  • Performs other duties as assigned by the Engineering Supervisor or Chief Engineer.
  • Train and instruct other members of the staff through the sharing of knowledge and skills. 

POSITION TITLE: Maintenance Technician / Handyman / Shift Operator

REPORTS TO: Chief Engineer / Shift In-charge

PREREQUISITES:

To be able to work neatly and efficiently, keeping work areas clean and well organized. Ability to multi-task in a busy environment and adhere to hotel the Standard Operating Procedures. 

EDUCATION:

ITI or Diploma holder in Air conditioning and refrigeration or electrical civil or mechanical.

EXPERIENCE:

Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral.

Interview Questions for a Maintenance Technician Position in a Hotel:

  1. Can you describe your experience in hotel maintenance, particularly in roles that involve routine inspections and repairs?
    • This question assesses the candidate’s relevant experience and familiarity with maintenance tasks in a hotel setting.
  2. What types of equipment and systems have you worked with in previous maintenance roles within hotels?
    • Evaluates the candidate’s technical knowledge and expertise in hotel-specific maintenance tasks.
  3. How do you prioritize and manage maintenance requests in a busy hotel environment, especially during peak times?
    • Assess the candidate’s organizational and time-management skills in handling maintenance issues efficiently.
  4. Can you share an example of a challenging repair or maintenance task you successfully completed in a hotel?
    • This behavioral question assesses the candidate’s problem-solving skills and practical experience.
  5. How do you ensure compliance with safety regulations and standards while performing maintenance tasks?
    • This question evaluates the candidate’s commitment to safety, which is crucial in a hospitality environment.
  6. Have you worked with any computerized maintenance management systems (CMMS) or other technology tools for tracking and scheduling maintenance tasks?
    • Knowledge of relevant software is important in this role. This question helps gauge the candidate’s technical proficiency.
  7. How do you communicate with hotel staff and management regarding maintenance updates or issues?
    • Assess the candidate’s communication skills and their ability to provide clear and timely information about maintenance activities.
  8. What preventive maintenance strategies do you implement to minimize downtime and extend the lifespan of equipment in a hotel?
    • This question evaluates the candidate’s proactive approach to maintenance and their understanding of preventive measures.

Salary for a Maintenance Technician Position in a Hotel:

The salary for a Maintenance Technician in a hotel can vary based on factors such as location, the size of the hotel, and the candidate’s level of experience. As of January 2024, the average salary for a Maintenance Technician in the United States ranged from $40,000 to $60,000 annually.

It’s important to note that salary ranges can change, and it’s advisable to research current salary trends using industry reports, salary surveys, and job boards specific to your region and the hospitality sector. Additionally, consulting with local HR professionals or recruitment agencies can provide insights into the current compensation landscape for Maintenance Technician positions in hotels.

Overall, being a Maintenance Technician in hotels is a challenging yet rewarding role that requires a unique combination of technical and interpersonal skills. If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

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