Job Description for Ken Fix It
Position Title: Ken Fix It
Reports To: Chief Engineer or Eng. Supervisor
As Ken Fix It you are responsible for the general maintenance work on a day to day basis and to perform the Ken-Fix It maintenance task to the allotted room and public areas.
He / She should be passionate and dynamic maintenance professionals who is able to deliver extraordinary levels of customer service and also provide solutions to the guests. Additionally responsible for maintenance/technical attention in accordance with the Ken-Fixit policies and procedures to guest rooms and public areas.
Ken Fix It Duties and Responsibilities:
To assist with hotels maintenance work as directed.
To maintain the equipment and tools in good order and to maintain all stores organised.
To show the interest in learning all available new technology and the latest products.
To share in the implementation of the training programs that will result in better productivity and better work environment.
To attend the conducted technical training, and to assure the correct implementation.
Responsible for working with stipulated quotas, for ensuring those areas are left in a safe condition.
Responsible for the proper use and security of Ken- Fixit equipment and trolley.
Responsible for engineering related guest room requests and response in a timely manner.
Responsible to repair or replace all types of tiles, floor and wall as and when required.
Responsible to repair and fix damaged shelving and furniture when necessary.
Responsible to repair and replace broken windows, doors and locks.
Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor
Carry out general repairs to brick or block walls.
Carry out plaster repair works to walls.
Carry out general painting works as required.
Carry out general plumbing, repairs and silicon sealant replacement, etc..
Initiates orders for supplies for the trolley and maintain records of work completed.
Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor.
Ensure engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.
Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.
Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident-free manner and to create a safe working environment for himself and for others.
Ability to find fault and rectify systems as and when required.
Any other duties and task as and when assigned by the superior or the hotel management.
Must be able to work as a team.
Able to find the root cause of the issues and have attention to details.
Self-motivated with a hands-on and flexible approach.
Able to adapt to unpredictable events.
Must be pro-active and reliable.
Able to thrive working in a busy environment and stay calm under pressure.
Diploma or certified training in general maintenance works. Basic computer skills and familiar with Hotel Facility Management systems, inventory systems etc..
Minimum 1-year experience in similar position in a 5 star or full-service hotel and previous experiences within the plumbing, carpentry, painting or electrical field.