Job Description for Ken Fix It

Position Title: Ken Fix It

Reports To: Chief Engineer or Eng. Supervisor

Position Summary:

As Ken Fix It you are responsible for the general maintenance work on a day to day basis and to perform the Ken-Fix It maintenance task to the allotted room and public areas.

He / She should be passionate and dynamic maintenance professionals who is able to deliver extraordinary levels of customer service and also provide solutions to the guests. Additionally responsible for maintenance/technical attention in accordance with the Ken-Fixit policies and procedures to guest rooms and public areas.

Ken Fix It Duties and Responsibilities:

• To assist with hotels maintenance work as directed.

• To maintain the equipment and tools in good order and to maintain all stores organised.

• To show the interest in learning all available new technology and the latest products.

• To share in the implementation of the training programs that will result in better productivity and better work environment.

• To attend the conducted technical training, and to assure the correct implementation.

• Responsible for working with stipulated quotas, for ensuring those areas are left in a safe condition.

• Responsible for the proper use and security of Ken- Fixit equipment and trolley.

• Responsible for engineering related guest room requests and response in a timely manner.

• Responsible to repair or replace all types of tiles, floor and wall as and when required.

• Responsible to repair and fix damaged shelving and furniture when necessary.

• Responsible to repair and replace broken windows, doors and locks.

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor

• Carry out general repairs to brick or block walls.

• Carry out plaster repair works to walls.

• Carry out general painting works as required.

• Carry out general plumbing, repairs and silicon sealant replacement, etc..

• Initiates orders for supplies for the trolley and maintain records of work completed.

• Ensure that all Work Order, PPM & General Maintenance works are executed, as directed by the immediate supervisor.

• Ensure engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.

• Follow guest room preventive maintenance checklist to individually complete rooms' preventative maintenance process for guest rooms in efficient and effective manner.

• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident-free manner and to create a safe working environment for himself and for others.

• Ability to find fault and rectify systems as and when required.

• Any other duties and task as and when assigned by the superior or the hotel management.

Prerequisites:

• Must be able to work as a team.

• Able to find the root cause of the issues and have attention to details.

• Self-motivated with a hands-on and flexible approach.

• Able to adapt to unpredictable events.

• Must be pro-active and reliable.

• Able to thrive working in a busy environment and stay calm under pressure.

Education:

Diploma or certified training in general maintenance works. Basic computer skills and familiar with Hotel Facility Management systems, inventory systems etc..

Experience:

Minimum 1-year experience in similar position in a 5 star or full-service hotel and previous experiences within the plumbing, carpentry, painting or electrical field.