Standard Front Office Billing Instructions / Billing Codes

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Standard Front Office Billing Instructions / Billing Codes

Billing or payment instructions are used to display the billing method of a reservation for the front desk staff, cashiers, etc. A clearly defined billing instruction will help both the front desk staff to do a correct settlement of the guest at the time of check out and to avoid any further disputes later on.

Nowadays all the PMS / Front office software has two separate fields to fill the billing instructions, one area to update the billing instruction for the guest, which is also printed on all stationary like guest invoicesregistration cards, etc. The second field is for updating internal / cashier billing instructions eg: only for cash settlement etc.

Payment/billing instructions must be updated at the time of entering the reservation, For Example, if the payment method cannot be confirmed or if payment is by any form other than credit card then the Status of the reservation should be changed to Tentative / Optional ( Depending upon hotel policy) and once payment has been made or credit card provide the Status can be updated to Confirmed.

Below are a few sample standard Billing instruction shortcodes used in the reservation and front desk, Once the shortcodes are defined by the hotel management then all staff should strictly stick to the standard codes because billing instructions are printed on different guest forms and reports which are accessed by all hotel staffs.

Sample standard Hotel Billing Instruction codes:

Short CodeDescription
  
BD  Bill Direct
BTC  Bill To the company
WIFI  Internet
LNDRY  Laundry
POA  Pay Own Account
PREPAID  Pre Payment is done
CTC  Charge to Company
CTA  Charge to Travel Agent
CTCC  Charge to Credit Card
BTTA  Bill to Travel Agent
RD  Rest Direct
DPMT  Direct Payment
CC  Credit Card
TEL  Telephone Calls
TRNSFR  Airport Transfer
ALLCHGS  All charges to
DEP DUE  Deposit Due
COLVCHR  Collect voucher
RM  Room 
RM BTC  Room Bill to Company
RM BTTA RD  Room Bill to Travel Agent Rest Direct
BFST  Breakfast
MEALS  All meals
EB  Extra Bed
EP  European Plan
CP  Continental Plan
MAP  Modified American Plan
EBTC  Entire Bill to Company
RBTC  Room Only Bill to Company
LQ  Liquor
FD  Food
BV  Beverage
SM  Smokes
LD  Laundry
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