Guest Registration and Check-in Process

The objective of the GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... RegistrationThe formality at arrival of the guest. and Check-inCheck-in means Guest arrives and registers in. process:

After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information.

Guest is also asked to sign on the printed registration card as a statutory requirement and also to verify that the details provided on the registration card are accurate.

When Guest arrives at the reception to check in:

• Great the guest.
•  Enquire the Last name / First name of the guest.
•  Search for the reservation record and print the registration card ( if the same is not pre-printed)

Present the Registration CardA printed form for a registration record; In most countries; the guest's signature on a registration... to guests for verifying/reconfirming preprinted details Like :

• First Name, Last Name.
•  ArrivalThe time that an. guest registers into the hotel. Date. Time.
•  DepartureThe time when the in-house/resident guest leaves the hotel. Date, Expected time of departure.
•  Room RateThe price of hotel charges for overnight accommodations..
•  Room Number.
•  Room Type.
•  Method of payment.
•  Billing instructions.
•  Meal PlanRoom and meal package; examples of a meal plan or plan are CP; MAP; AP etc.
•  Request for ID ProofProof: To test yeast for potency before baking; for local guests and Passport and Visa details for foreigners.

The following details are to be completed:

• Salutation.
•  Designation.
•  Company Name.
•  Address Home / Business
•  City, Country
•  Postal Code
•  Telephone / Fax / Mobile numbers.
•  Email address.
•  Contact Number / Person in case of emergency.
•  Purpose of Visit.

Passport details:

• Passport Number.
•  Nationality and country of residence.
•  Date of Birth / Anniversary Date.
•  Passport Issue Date and Expiry Date
•  Place of Issue of Passport.

Visa Details:

• Visa Number
•  Visa issue date and Expiry date.
•  Visa Place of issue.
•  Type of Visa.
•  Proposed duration of Stay in the country.
•  Arrived from.
•  Proceeding to.
•  Explain to the guest regarding late checkout policy if any.
•  Request the guest to sign on the Registration Card.
•  Scan / Photocopy of Passport and Visa copy and attach to the registration card.
•  Front officeFront office is the communication; accounting; and service center of the hotel assistant to also cross-sign the registration card on the provided field.
•  Update the guest details collected about the Profile of the guest.
•  File Registration card.

Training Summary Questions for Guest Registration and Check-in Process:

Q1. Why it is required to complete the guest registration process upon guest check-in?   

Q2. What details are to be collected on the registration card?        

Q3. What details are to be collected from the passport?

Q4. Should the front desk agent sign on the regard?

Q5. What details are to be updated on the guest profile?

Q6. What details are to be reconfirmed on the registration card?

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SOP Number: Front Office SOP  - 05 
Department: Front Office – Guest Check In
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 60 Minutes

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