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Front Office - SOP

Title Hits
SOP - Front Office - Telephone Etiquette in hotels Hits: 4681
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2709
SOP - Front Office - Bill to company or Direct billing Hits: 146
SOP - Front Office - Do's and Don'ts Hits: 4152
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 3865
SOP - Front Office - Guest Registration and Check in Process Hits: 3726
SOP - Front Office - Handling Group Check-in Hits: 2584
SOP - Front Office - Handling Groups - Pre arrival Hits: 2355
SOP - Front office - Handling guest rebates or allowances Hits: 142
SOP - Front Office - How to check guest car before pick-up Hits: 153
SOP - Front Office - How to conduct Briefing Hits: 2888
SOP - Front Office - How to conduct Operation Audit Hits: 2593
SOP - Front Office - How to Control Guest room keys Hits: 2453
SOP - Front Office - How to Cut Key Cards Hits: 1763
SOP - Front Office - How to handle cash advance Hits: 2404
SOP - Front Office - How to Handle Wakeup Calls Hits: 162
SOP - Front Office - On Queue or Wait Procedure Hits: 146
SOP - Front Office - Preparation before beginning the shift Hits: 2660
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2398
SOP - Front Office - Room move procedure Hits: 194
SOP - Front Office - Settlement of guest account at Checkout Hits: 166
SOP - Front Office - Staff Grooming And Hygiene Hits: 5442
SOP - Front Office - Vouchers and Gift Certificates Hits: 208
SOP - Front Office - Walked Guests Hits: 102
SOP - Reservations - Amending or Modifying Reservations Hits: 145
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2438
SOP - Reservations - How to handle reservation enquiry Hits: 3686
SOP - Reservations - How to turnaway reservation in hotels Hits: 2524
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2200
SOP - Reservations - Reservation holding time Hits: 129
SOP - Reservations - Sold out booking enquiry Hits: 152

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