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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 79
SOP - Concierge - Booking procedure Hits: 41
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2806
SOP - Front Office - Bill to company or Direct billing Hits: 216
SOP - Front Office - Do's and Don'ts Hits: 4274
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 3983
SOP - Front Office - Guest Registration and Check in Process Hits: 3829
SOP - Front Office - Handling Group Check-in Hits: 2678
SOP - Front Office - Handling Groups - Pre arrival Hits: 2445
SOP - Front office - Handling guest rebates or allowances Hits: 197
SOP - Front Office - How to check guest car before pick-up Hits: 204
SOP - Front Office - How to conduct Briefing Hits: 2970
SOP - Front Office - How to conduct Operation Audit Hits: 2664
SOP - Front Office - How to Control Guest room keys Hits: 2543
SOP - Front Office - How to Cut Key Cards Hits: 1833
SOP - Front Office - How to handle cash advance Hits: 2494
SOP - Front Office - How to Handle Wakeup Calls Hits: 227
SOP - Front Office - On Queue or Wait Procedure Hits: 198
SOP - Front Office - Preparation before beginning the shift Hits: 2748
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2482
SOP - Front Office - Room move procedure Hits: 250
SOP - Front Office - Settlement of guest account at Checkout Hits: 221
SOP - Front Office - Staff Grooming And Hygiene Hits: 5542
SOP - Front Office - Telephone Etiquette in hotels Hits: 4801
SOP - Front Office - Vouchers and Gift Certificates Hits: 263
SOP - Front Office - Walked Guests Hits: 169
SOP - Reservations - Amending or Modifying Reservations Hits: 201
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2526
SOP - Reservations - How to handle reservation enquiry Hits: 3792
SOP - Reservations - How to turnaway reservation in hotels Hits: 2609
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2281
SOP - Reservations - Reservation holding time Hits: 181
SOP - Reservations - Sold out booking enquiry Hits: 224

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