Front Office - SOP

Display # 
Title Hits
SOP - Front Office - Telephone Etiquette in hotels 4592
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade 2638
SOP - Front Office - Bill to company or Direct billing 103
SOP - Front Office - Do's and Don'ts 4079
SOP - Front Office - FO Assistant / Executive - Taking over a shift 3795
SOP - Front Office - Guest Registration and Check in Process 3655
SOP - Front Office - Handling Group Check-in 2527
SOP - Front Office - Handling Groups - Pre arrival 2294
SOP - Front office - Handling guest rebates or allowances 105
SOP - Front Office - How to check guest car before pick-up 116
SOP - Front Office - How to conduct Briefing 2819
SOP - Front Office - How to conduct Operation Audit 2545
SOP - Front Office - How to Control Guest room keys 2391
SOP - Front Office - How to Cut Key Cards 1716
SOP - Front Office - How to handle cash advance 2355
SOP - Front Office - How to Handle Wakeup Calls 119
SOP - Front Office - On Queue or Wait Procedure 113
SOP - Front Office - Preparation before beginning the shift 2605
SOP - Front Office - Prepare Welcome KIT for Arrivals 2339
SOP - Front Office - Room move procedure 149
SOP - Front Office - Settlement of guest account at Checkout 124
SOP - Front Office - Staff Grooming And Hygiene 5367
SOP - Front Office - Vouchers and Gift Certificates 168
SOP - Front Office - Walked Guests 61
SOP - Reservations - Amending or Modifying Reservations 108
SOP - Reservations - How to Cancel Reservation in Hotels 2392
SOP - Reservations - How to handle reservation enquiry 3628
SOP - Reservations - How to turnaway reservation in hotels 2469
SOP - Reservations - How to Waitlist Reservation in Hotels 2157
SOP - Reservations - Reservation holding time 97
SOP - Reservations - Sold out booking enquiry 108

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