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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 157
SOP - Concierge - Booking procedure Hits: 112
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2908
SOP - Front Office - Bill to company or Direct billing Hits: 281
SOP - Front Office - Do's and Don'ts Hits: 4402
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4116
SOP - Front Office - Guest Registration and Check in Process Hits: 3939
SOP - Front Office - Handling Group Check-in Hits: 2787
SOP - Front Office - Handling Groups - Pre arrival Hits: 2554
SOP - Front office - Handling guest rebates or allowances Hits: 260
SOP - Front Office - How to check guest car before pick-up Hits: 265
SOP - Front Office - How to conduct Briefing Hits: 3076
SOP - Front Office - How to conduct Operation Audit Hits: 2743
SOP - Front Office - How to Control Guest room keys Hits: 2641
SOP - Front Office - How to Cut Key Cards Hits: 1914
SOP - Front Office - How to handle cash advance Hits: 2601
SOP - Front Office - How to Handle Wakeup Calls Hits: 292
SOP - Front Office - On Queue or Wait Procedure Hits: 257
SOP - Front Office - Preparation before beginning the shift Hits: 2851
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2579
SOP - Front Office - Room move procedure Hits: 310
SOP - Front Office - Settlement of guest account at Checkout Hits: 284
SOP - Front Office - Staff Grooming And Hygiene Hits: 5661
SOP - Front Office - Telephone Etiquette in hotels Hits: 4936
SOP - Front Office - Vouchers and Gift Certificates Hits: 325
SOP - Front Office - Walked Guests Hits: 233
SOP - Reservations - Amending or Modifying Reservations Hits: 258
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2620
SOP - Reservations - How to handle reservation enquiry Hits: 3902
SOP - Reservations - How to turnaway reservation in hotels Hits: 2705
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2374
SOP - Reservations - Reservation holding time Hits: 238
SOP - Reservations - Sold out booking enquiry Hits: 312

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