Latest Articles

Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 346
SOP - Concierge - Booking procedure Hits: 288
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 3138
SOP - Front Office - Bill to company or Direct billing Hits: 432
SOP - Front Office - Do's and Don'ts Hits: 4677
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4391
SOP - Front Office - Guest Registration and Check in Process Hits: 4197
SOP - Front Office - Handling Group Check-in Hits: 3015
SOP - Front Office - Handling Groups - Pre arrival Hits: 2791
SOP - Front office - Handling guest rebates or allowances Hits: 394
SOP - Front Office - How to check guest car before pick-up Hits: 397
SOP - Front Office - How to conduct Briefing Hits: 3289
SOP - Front Office - How to conduct Operation Audit Hits: 2923
SOP - Front Office - How to Control Guest room keys Hits: 2837
SOP - Front Office - How to Cut Key Cards Hits: 2078
SOP - Front Office - How to handle cash advance Hits: 2833
SOP - Front Office - How to Handle Wakeup Calls Hits: 441
SOP - Front Office - On Queue or Wait Procedure Hits: 383
SOP - Front Office - Preparation before beginning the shift Hits: 3086
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2790
SOP - Front Office - Room move procedure Hits: 446
SOP - Front Office - Settlement of guest account at Checkout Hits: 430
SOP - Front Office - Staff Grooming And Hygiene Hits: 5951
SOP - Front Office - Telephone Etiquette in hotels Hits: 5261
SOP - Front Office - Vouchers and Gift Certificates Hits: 457
SOP - Front Office - Walked Guests Hits: 385
SOP - Reservations - Amending or Modifying Reservations Hits: 386
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2822
SOP - Reservations - How to handle reservation enquiry Hits: 4137
SOP - Reservations - How to turnaway reservation in hotels Hits: 2904
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2575
SOP - Reservations - Reservation holding time Hits: 364
SOP - Reservations - Sold out booking enquiry Hits: 508

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