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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 3477
SOP - Concierge - Booking Requests and Procedure Hits: 2485
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 5403
SOP - Front Office - Bill to company or Direct billing Hits: 2020
SOP - Front Office - Do's and Don'ts Hits: 7516
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 6750
SOP - Front Office - Guest Registration and Check in Process Hits: 9198
SOP - Front Office - Handling Group Check-in Hits: 5502
SOP - Front Office - Handling Groups - Pre arrival Hits: 4981
SOP - Front office - Handling guest rebates or allowances Hits: 1726
SOP - Front Office - How to check guest car before pick-up Hits: 1384
SOP - Front Office - How to conduct Briefing Hits: 5087
SOP - Front Office - How to conduct Operation Audit Hits: 4342
SOP - Front Office - How to Control Guest room keys Hits: 4880
SOP - Front Office - How to Cut Key Cards Hits: 3290
SOP - Front Office - How to handle cash advance Hits: 4318
SOP - Front Office - How to Handle Wakeup Calls Hits: 2141
SOP - Front Office - How to walk a guest to another hotel Hits: 1817
SOP - Front Office - On Queue or Wait Procedure Hits: 1465
SOP - Front Office - Preparation before beginning the shift Hits: 4532
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 4217
SOP - Front Office - Room move procedure Hits: 1800
SOP - Front Office - Settlement of guest account at Checkout Hits: 2609
SOP - Front Office - Staff Grooming And Hygiene Hits: 9381
SOP - Front Office - Telephone Etiquette in hotels Hits: 9000
SOP - Front Office - Vouchers and Gift Certificates Hits: 1730
SOP - Reservations - Amending or Modifying Reservations Hits: 1594
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 1763
SOP - Reservations - How to handle reservation enquiry Hits: 6652
SOP - Reservations - How to turnaway reservation in hotels Hits: 4453
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 3838
SOP - Reservations - Processing Cancellation Requests Hits: 4306
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 1270

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