Latest Articles

Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 266
SOP - Concierge - Booking procedure Hits: 211
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 3053
SOP - Front Office - Bill to company or Direct billing Hits: 369
SOP - Front Office - Do's and Don'ts Hits: 4574
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4297
SOP - Front Office - Guest Registration and Check in Process Hits: 4100
SOP - Front Office - Handling Group Check-in Hits: 2931
SOP - Front Office - Handling Groups - Pre arrival Hits: 2706
SOP - Front office - Handling guest rebates or allowances Hits: 348
SOP - Front Office - How to check guest car before pick-up Hits: 351
SOP - Front Office - How to conduct Briefing Hits: 3220
SOP - Front Office - How to conduct Operation Audit Hits: 2857
SOP - Front Office - How to Control Guest room keys Hits: 2764
SOP - Front Office - How to Cut Key Cards Hits: 2019
SOP - Front Office - How to handle cash advance Hits: 2745
SOP - Front Office - How to Handle Wakeup Calls Hits: 386
SOP - Front Office - On Queue or Wait Procedure Hits: 336
SOP - Front Office - Preparation before beginning the shift Hits: 3007
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2716
SOP - Front Office - Room move procedure Hits: 396
SOP - Front Office - Settlement of guest account at Checkout Hits: 373
SOP - Front Office - Staff Grooming And Hygiene Hits: 5846
SOP - Front Office - Telephone Etiquette in hotels Hits: 5144
SOP - Front Office - Vouchers and Gift Certificates Hits: 410
SOP - Front Office - Walked Guests Hits: 327
SOP - Reservations - Amending or Modifying Reservations Hits: 339
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2753
SOP - Reservations - How to handle reservation enquiry Hits: 4052
SOP - Reservations - How to turnaway reservation in hotels Hits: 2836
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2508
SOP - Reservations - Reservation holding time Hits: 319
SOP - Reservations - Sold out booking enquiry Hits: 432

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