Latest Articles

Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 129
SOP - Concierge - Booking procedure Hits: 85
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2866
SOP - Front Office - Bill to company or Direct billing Hits: 255
SOP - Front Office - Do's and Don'ts Hits: 4352
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4065
SOP - Front Office - Guest Registration and Check in Process Hits: 3894
SOP - Front Office - Handling Group Check-in Hits: 2747
SOP - Front Office - Handling Groups - Pre arrival Hits: 2510
SOP - Front office - Handling guest rebates or allowances Hits: 236
SOP - Front Office - How to check guest car before pick-up Hits: 242
SOP - Front Office - How to conduct Briefing Hits: 3036
SOP - Front Office - How to conduct Operation Audit Hits: 2715
SOP - Front Office - How to Control Guest room keys Hits: 2604
SOP - Front Office - How to Cut Key Cards Hits: 1882
SOP - Front Office - How to handle cash advance Hits: 2560
SOP - Front Office - How to Handle Wakeup Calls Hits: 266
SOP - Front Office - On Queue or Wait Procedure Hits: 233
SOP - Front Office - Preparation before beginning the shift Hits: 2812
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2539
SOP - Front Office - Room move procedure Hits: 286
SOP - Front Office - Settlement of guest account at Checkout Hits: 260
SOP - Front Office - Staff Grooming And Hygiene Hits: 5613
SOP - Front Office - Telephone Etiquette in hotels Hits: 4880
SOP - Front Office - Vouchers and Gift Certificates Hits: 299
SOP - Front Office - Walked Guests Hits: 206
SOP - Reservations - Amending or Modifying Reservations Hits: 234
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2583
SOP - Reservations - How to handle reservation enquiry Hits: 3859
SOP - Reservations - How to turnaway reservation in hotels Hits: 2665
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2336
SOP - Reservations - Reservation holding time Hits: 214
SOP - Reservations - Sold out booking enquiry Hits: 273

Share the Knowledge !