Front Office - SOP

Display # 
Title Hits
SOP - Front Office - Telephone Etiquette in hotels 4583
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade 2632
SOP - Front Office - Bill to company or Direct billing 99
SOP - Front Office - Do's and Don'ts 4070
SOP - Front Office - FO Assistant / Executive - Taking over a shift 3787
SOP - Front Office - Guest Registration and Check in Process 3648
SOP - Front Office - Handling Group Check-in 2520
SOP - Front Office - Handling Groups - Pre arrival 2290
SOP - Front office - Handling guest rebates or allowances 98
SOP - Front Office - How to check guest car before pick-up 112
SOP - Front Office - How to conduct Briefing 2812
SOP - Front Office - How to conduct Operation Audit 2540
SOP - Front Office - How to Control Guest room keys 2383
SOP - Front Office - How to Cut Key Cards 1710
SOP - Front Office - How to handle cash advance 2350
SOP - Front Office - How to Handle Wakeup Calls 116
SOP - Front Office - On Queue or Wait Procedure 110
SOP - Front Office - Preparation before beginning the shift 2599
SOP - Front Office - Prepare Welcome KIT for Arrivals 2333
SOP - Front Office - Room move procedure 140
SOP - Front Office - Settlement of guest account at Checkout 118
SOP - Front Office - Staff Grooming And Hygiene 5357
SOP - Front Office - Vouchers and Gift Certificates 164
SOP - Front Office - Walked Guests 56
SOP - Reservations - Amending or Modifying Reservations 103
SOP - Reservations - How to Cancel Reservation in Hotels 2387
SOP - Reservations - How to handle reservation enquiry 3621
SOP - Reservations - How to turnaway reservation in hotels 2465
SOP - Reservations - How to Waitlist Reservation in Hotels 2149
SOP - Reservations - Reservation holding time 95
SOP - Reservations - Sold out booking enquiry 105

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