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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 7731
SOP - Concierge - Booking Requests and Procedure Hits: 5179
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 7547
SOP - Front Office - Bill to company or Direct billing Hits: 3823
SOP - Front Office - Do's and Don'ts Hits: 10763
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 8945
SOP - Front Office - Guest Registration and Check in Process Hits: 15755
SOP - Front Office - Handling Group Check-in Hits: 8004
SOP - Front Office - Handling Groups - Pre arrival Hits: 6964
SOP - Front office - Handling guest rebates or allowances Hits: 3087
SOP - Front Office - How to check guest car before pick-up Hits: 2306
SOP - Front Office - How to conduct Briefing Hits: 6759
SOP - Front Office - How to conduct Operation Audit Hits: 5555
SOP - Front Office - How to Control Guest room keys Hits: 6827
SOP - Front Office - How to Cut Key Cards Hits: 4262
SOP - Front Office - How to handle cash advance Hits: 5495
SOP - Front Office - How to Handle Wakeup Calls Hits: 4113
SOP - Front Office - How to walk a guest to another hotel Hits: 3412
SOP - Front Office - On Queue or Wait Procedure Hits: 2495
SOP - Front Office - Preparation before beginning the shift Hits: 5759
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 5274
SOP - Front Office - Room move procedure Hits: 3243
SOP - Front Office - Settlement of guest account at Checkout Hits: 5310
SOP - Front Office - Staff Grooming And Hygiene Hits: 13286
SOP - Front Office - Telephone Etiquette in hotels Hits: 13117
SOP - Front Office - Vouchers and Gift Certificates Hits: 2986
SOP - Reservations - Amending or Modifying Reservations Hits: 2749
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 2708
SOP - Reservations - How to handle reservation enquiry Hits: 9325
SOP - Reservations - How to turnaway reservation in hotels Hits: 5617
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 4860
SOP - Reservations - Processing Cancellation Requests Hits: 5468
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 2108

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