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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 217
SOP - Concierge - Booking procedure Hits: 164
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2983
SOP - Front Office - Bill to company or Direct billing Hits: 329
SOP - Front Office - Do's and Don'ts Hits: 4487
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4207
SOP - Front Office - Guest Registration and Check in Process Hits: 4021
SOP - Front Office - Handling Group Check-in Hits: 2857
SOP - Front Office - Handling Groups - Pre arrival Hits: 2628
SOP - Front office - Handling guest rebates or allowances Hits: 302
SOP - Front Office - How to check guest car before pick-up Hits: 308
SOP - Front Office - How to conduct Briefing Hits: 3149
SOP - Front Office - How to conduct Operation Audit Hits: 2796
SOP - Front Office - How to Control Guest room keys Hits: 2704
SOP - Front Office - How to Cut Key Cards Hits: 1965
SOP - Front Office - How to handle cash advance Hits: 2670
SOP - Front Office - How to Handle Wakeup Calls Hits: 338
SOP - Front Office - On Queue or Wait Procedure Hits: 297
SOP - Front Office - Preparation before beginning the shift Hits: 2927
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2648
SOP - Front Office - Room move procedure Hits: 354
SOP - Front Office - Settlement of guest account at Checkout Hits: 329
SOP - Front Office - Staff Grooming And Hygiene Hits: 5745
SOP - Front Office - Telephone Etiquette in hotels Hits: 5036
SOP - Front Office - Vouchers and Gift Certificates Hits: 369
SOP - Front Office - Walked Guests Hits: 285
SOP - Reservations - Amending or Modifying Reservations Hits: 298
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2685
SOP - Reservations - How to handle reservation enquiry Hits: 3982
SOP - Reservations - How to turnaway reservation in hotels Hits: 2771
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2441
SOP - Reservations - Reservation holding time Hits: 278
SOP - Reservations - Sold out booking enquiry Hits: 369

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