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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 73
SOP - Concierge - Booking procedure Hits: 36
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2801
SOP - Front Office - Bill to company or Direct billing Hits: 213
SOP - Front Office - Do's and Don'ts Hits: 4266
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 3972
SOP - Front Office - Guest Registration and Check in Process Hits: 3824
SOP - Front Office - Handling Group Check-in Hits: 2672
SOP - Front Office - Handling Groups - Pre arrival Hits: 2439
SOP - Front office - Handling guest rebates or allowances Hits: 193
SOP - Front Office - How to check guest car before pick-up Hits: 199
SOP - Front Office - How to conduct Briefing Hits: 2963
SOP - Front Office - How to conduct Operation Audit Hits: 2660
SOP - Front Office - How to Control Guest room keys Hits: 2537
SOP - Front Office - How to Cut Key Cards Hits: 1828
SOP - Front Office - How to handle cash advance Hits: 2489
SOP - Front Office - How to Handle Wakeup Calls Hits: 221
SOP - Front Office - On Queue or Wait Procedure Hits: 194
SOP - Front Office - Preparation before beginning the shift Hits: 2744
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2477
SOP - Front Office - Room move procedure Hits: 247
SOP - Front Office - Settlement of guest account at Checkout Hits: 218
SOP - Front Office - Staff Grooming And Hygiene Hits: 5535
SOP - Front Office - Telephone Etiquette in hotels Hits: 4793
SOP - Front Office - Vouchers and Gift Certificates Hits: 260
SOP - Front Office - Walked Guests Hits: 164
SOP - Reservations - Amending or Modifying Reservations Hits: 197
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2522
SOP - Reservations - How to handle reservation enquiry Hits: 3785
SOP - Reservations - How to turnaway reservation in hotels Hits: 2603
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2276
SOP - Reservations - Reservation holding time Hits: 178
SOP - Reservations - Sold out booking enquiry Hits: 221

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