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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 426
SOP - Concierge - Booking procedure Hits: 353
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 3219
SOP - Front Office - Bill to company or Direct billing Hits: 487
SOP - Front Office - Do's and Don'ts Hits: 4779
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4484
SOP - Front Office - Guest Registration and Check in Process Hits: 4290
SOP - Front Office - Handling Group Check-in Hits: 3093
SOP - Front Office - Handling Groups - Pre arrival Hits: 2870
SOP - Front office - Handling guest rebates or allowances Hits: 441
SOP - Front Office - How to check guest car before pick-up Hits: 440
SOP - Front Office - How to conduct Briefing Hits: 3364
SOP - Front Office - How to conduct Operation Audit Hits: 2985
SOP - Front Office - How to Control Guest room keys Hits: 2911
SOP - Front Office - How to Cut Key Cards Hits: 2136
SOP - Front Office - How to handle cash advance Hits: 2902
SOP - Front Office - How to Handle Wakeup Calls Hits: 488
SOP - Front Office - How to walk a guest to another hotel Hits: 440
SOP - Front Office - On Queue or Wait Procedure Hits: 430
SOP - Front Office - Preparation before beginning the shift Hits: 3151
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2860
SOP - Front Office - Room move procedure Hits: 490
SOP - Front Office - Settlement of guest account at Checkout Hits: 480
SOP - Front Office - Staff Grooming And Hygiene Hits: 6054
SOP - Front Office - Telephone Etiquette in hotels Hits: 5375
SOP - Front Office - Vouchers and Gift Certificates Hits: 502
SOP - Reservations - Amending or Modifying Reservations Hits: 430
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2886
SOP - Reservations - How to handle reservation enquiry Hits: 4220
SOP - Reservations - How to turnaway reservation in hotels Hits: 2968
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2635
SOP - Reservations - Reservation holding time Hits: 406
SOP - Reservations - Sold out booking enquiry Hits: 575

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