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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 490
SOP - Concierge - Booking procedure Hits: 412
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 3291
SOP - Front Office - Bill to company or Direct billing Hits: 539
SOP - Front Office - Do's and Don'ts Hits: 4861
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4555
SOP - Front Office - Guest Registration and Check in Process Hits: 4369
SOP - Front Office - Handling Group Check-in Hits: 3154
SOP - Front Office - Handling Groups - Pre arrival Hits: 2931
SOP - Front office - Handling guest rebates or allowances Hits: 483
SOP - Front Office - How to check guest car before pick-up Hits: 484
SOP - Front Office - How to conduct Briefing Hits: 3424
SOP - Front Office - How to conduct Operation Audit Hits: 3045
SOP - Front Office - How to Control Guest room keys Hits: 2976
SOP - Front Office - How to Cut Key Cards Hits: 2186
SOP - Front Office - How to handle cash advance Hits: 2962
SOP - Front Office - How to Handle Wakeup Calls Hits: 538
SOP - Front Office - How to walk a guest to another hotel Hits: 485
SOP - Front Office - On Queue or Wait Procedure Hits: 470
SOP - Front Office - Preparation before beginning the shift Hits: 3207
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2921
SOP - Front Office - Room move procedure Hits: 531
SOP - Front Office - Settlement of guest account at Checkout Hits: 524
SOP - Front Office - Staff Grooming And Hygiene Hits: 6143
SOP - Front Office - Telephone Etiquette in hotels Hits: 5473
SOP - Front Office - Vouchers and Gift Certificates Hits: 543
SOP - Reservations - Amending or Modifying Reservations Hits: 469
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2942
SOP - Reservations - How to handle reservation enquiry Hits: 4288
SOP - Reservations - How to turnaway reservation in hotels Hits: 3028
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2694
SOP - Reservations - Reservation holding time Hits: 449
SOP - Reservations - Sold out booking enquiry Hits: 635

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