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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 1029
SOP - Concierge - Booking Requests and Procedure Hits: 900
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 3982
SOP - Front Office - Bill to company or Direct billing Hits: 954
SOP - Front Office - Do's and Don'ts Hits: 5623
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 5351
SOP - Front Office - Guest Registration and Check in Process Hits: 5140
SOP - Front Office - Handling Group Check-in Hits: 3826
SOP - Front Office - Handling Groups - Pre arrival Hits: 3572
SOP - Front office - Handling guest rebates or allowances Hits: 876
SOP - Front Office - How to check guest car before pick-up Hits: 838
SOP - Front Office - How to conduct Briefing Hits: 4059
SOP - Front Office - How to conduct Operation Audit Hits: 3580
SOP - Front Office - How to Control Guest room keys Hits: 3594
SOP - Front Office - How to Cut Key Cards Hits: 2690
SOP - Front Office - How to handle cash advance Hits: 3557
SOP - Front Office - How to Handle Wakeup Calls Hits: 965
SOP - Front Office - How to walk a guest to another hotel Hits: 901
SOP - Front Office - On Queue or Wait Procedure Hits: 853
SOP - Front Office - Preparation before beginning the shift Hits: 3825
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 3513
SOP - Front Office - Room move procedure Hits: 921
SOP - Front Office - Settlement of guest account at Checkout Hits: 947
SOP - Front Office - Staff Grooming And Hygiene Hits: 6963
SOP - Front Office - Telephone Etiquette in hotels Hits: 6343
SOP - Front Office - Vouchers and Gift Certificates Hits: 913
SOP - Reservations - Amending or Modifying Reservations Hits: 830
SOP - Reservations - Handling Booking enquiry for Sold Out dates Hits: 1167
SOP - Reservations - How to handle reservation enquiry Hits: 4987
SOP - Reservations - How to turnaway reservation in hotels Hits: 3640
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 3212
SOP - Reservations - Processing Cancellation Requests Hits: 3538
SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings Hits: 794

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