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Front Office - SOP

Title Hits
SOP - Bell Desk - Guest luggage handling procedure Hits: 94
SOP - Concierge - Booking procedure Hits: 56
SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade Hits: 2824
SOP - Front Office - Bill to company or Direct billing Hits: 226
SOP - Front Office - Do's and Don'ts Hits: 4295
SOP - Front Office - FO Assistant / Executive - Taking over a shift Hits: 4006
SOP - Front Office - Guest Registration and Check in Process Hits: 3848
SOP - Front Office - Handling Group Check-in Hits: 2695
SOP - Front Office - Handling Groups - Pre arrival Hits: 2460
SOP - Front office - Handling guest rebates or allowances Hits: 207
SOP - Front Office - How to check guest car before pick-up Hits: 214
SOP - Front Office - How to conduct Briefing Hits: 2986
SOP - Front Office - How to conduct Operation Audit Hits: 2677
SOP - Front Office - How to Control Guest room keys Hits: 2556
SOP - Front Office - How to Cut Key Cards Hits: 1844
SOP - Front Office - How to handle cash advance Hits: 2510
SOP - Front Office - How to Handle Wakeup Calls Hits: 237
SOP - Front Office - On Queue or Wait Procedure Hits: 207
SOP - Front Office - Preparation before beginning the shift Hits: 2764
SOP - Front Office - Prepare Welcome KIT for Arrivals Hits: 2493
SOP - Front Office - Room move procedure Hits: 258
SOP - Front Office - Settlement of guest account at Checkout Hits: 230
SOP - Front Office - Staff Grooming And Hygiene Hits: 5559
SOP - Front Office - Telephone Etiquette in hotels Hits: 4818
SOP - Front Office - Vouchers and Gift Certificates Hits: 272
SOP - Front Office - Walked Guests Hits: 180
SOP - Reservations - Amending or Modifying Reservations Hits: 208
SOP - Reservations - How to Cancel Reservation in Hotels Hits: 2540
SOP - Reservations - How to handle reservation enquiry Hits: 3808
SOP - Reservations - How to turnaway reservation in hotels Hits: 2622
SOP - Reservations - How to Waitlist Reservation in Hotels Hits: 2295
SOP - Reservations - Reservation holding time Hits: 188
SOP - Reservations - Sold out booking enquiry Hits: 235

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