Daily Task list sample for Telephone Operator - Morning Shift
Date:________
Emp Code / Name:___________________
Time |
Task |
Done |
07:00 – 07:30 |
Attend Front Office Morning Briefing and Handover from Overnight Team |
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Prepare task list of Front Office working |
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07:30 – 12:30 |
Test that the switchboard is working correctly |
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Ensure the PBX system is in working order and cross check if telephone charges are getting captured on to the PMS |
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Check Wakeup call log book and update any pending calls on to the PMS / Telephone console. |
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Progress with all pending morning calls |
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Pick-up all incoming call within three rings and using standard telephone greetings. |
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Check all Stationary inventory like fax paper, wakeup call log book etc. |
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Monitor incoming Fax and disseminate accordingly |
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Constantly liaise with Concierge and Reception |
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Attend all incoming and outgoing calls promptly with a smile. |
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During peak hours, assist Front office team if needed. |
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Update Guest profile as the reference from each enquiry calls. |
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Forward calls to all front desk departments and also to other departments in the hotel. |
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Coordinate between Housekeeping supervisor and Room Attendant. |
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Check Email and forward to respective departments. |
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Ensure all guest messages and also internal messages are efficiently handled |
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Update the Operator log book for all Fax, Messages, DND request and also any employee calls which need to be billed to respective accounts. |
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12:30 – 13:30 |
Prepare Handover to Afternoon Team |
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Attend Front Office Afternoon briefing |
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13:30 – 17:30 |
Monitor incoming Fax and disseminate accordingly |
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Round Time (to be sent to NA) |
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Handle all incoming and outgoing calls professionally |
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Assist arrival guest on the direction to the hotel |
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Update directory information in the PMS |
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Divert calls according to the respective department; Sales, Reservation, Event etc. And take the message in case there is no response from those departments. |
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Update the allowance log book |
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Scan the allowance forms & supporting doc of the day and forward to the Night Manager desk. |
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Compile today’s Morning Call record and file. |
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Signature:______________ Verified By: ________________