Sample Standard Telephone welcome greetings used in Hotels

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Standard Telephone Greetings Used in Hotels

Sample telephone script 1

Hotel staff:

“Good Morning – thank you for calling Setupmyhotel (mention your hotel’s name), how may I direct your call? “

Guest:

“I need to speak to someone from room reservation”

Hotel Staff:

“Reservations (Reconfirm the department), Connecting your call”


Sample telephone script 2

Hotel Staff:

“ Good Evening – thank you for calling The Coloud9 Hotel & SPA ( mention hotel name) my name is Sandy ( Mention staff attending the call) how may I assist you ?”

Guest:

“I need to speak to the Travel Desk

Hotel Staff:

“Certainly Sir, allow me a movement while I connect your call”


Sample telephone script 3

Hotel Staff:

“Thank you for calling The Cloud Hotel (mention your hotel name)

Guest:

“I need to make a reservation for dinner at your coffee shop”

Hotel Staff:

“Transferring your call with pleasure”


Sample telephone script 4

Hotel Staff:

“Welcome to Hotel Paradise (mention your hotel name), How may I assist you?”

Guest:

“Can you connect to your cake shop?”

Hotel Staff:

“Please be on the call while I transfer the call”


Sample telephone script 5

Hotel Staff:

“Good evening Grand Hotel (mention your hotel name), How may I help you?”

Guest:

“I need to book a room at your hotel”

Hotel Staff:

“Sure, allow me to transfer your call to our Reservations department”


Sample telephone script 6

Hotel Staff:

“Hi, Hotel Lime Light Palace (mention your hotel name) this is David, how may I Assist you?”

Guest:

“I need to speak to someone from the Reservations”

Hotel Staff:

“Certainly, I will connect you to the reservations”


Sample telephone script 7

Hotel Staff:

“Namaste / Vanakam! ( Wish according to your regional greetings) thank you for calling Hotel Plaza ( mention your hotel name), How may I help you?”

Guest:

“I need to speak to someone from the Reservations”

Hotel Staff:

“Transferring your call with pleasure”


Sample telephone script 8

Hotel Staff:

“Thanks for Calling Hotel Cube (mention your hotel name), this is Erica speaking how may I assist you?”

Guest:

“Can I Speak to someone from the  Front desk?”

Hotel Staff:

“Front Desk, Kindly hold while I transfer the call to our Front Desk”

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support us by becoming our Patron! Exclusive resources, ad-free content, and more!

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