Hotel Basic – Rules While Handling Guest Complaints

Hotel Basic Rules While Handling Guest Complaints There are reasons behind a guest complaint that we will never know. Things can build up in a guest, and by the time he reaches us, perhaps something happens that is the "last straw." There are those cases when you deal with a guest who naturally is a complaining person. It is our job to make things pleasant and comfortable for guests so that we don't give reasons for anyone to complain. When complaints occur, remember that a series of unfortunate experiences may have triggered a guest's anger, so try to be understanding and patient.
Hotel Basic Rules While Handling Guest Complaints There are reasons behind a guest complaint that we will never know. Things ...
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Security – Handling Suspicious Items And Packages In Hotels

Handling Suspicious Items and Packages in Hotels Each Hotel should create guidelines and instructions on employee recognition of, response to, and reporting of unattended items. The Hotel should conduct a review of its current policies and procedures and create guidelines and instructions that coincide with the security goals and potential threats identified by the hotel organization. Coordination with transit security/police and/or local law enforcement officials will ensure a unified approach and facilitate collaborative efforts if warranted by the circumstances surrounding the discovered and reported unattended item. Guidelines on the recognition of, response to, and reporting of unattended items are provided in this training document. How to Identify Suspicious Items and Packages by Hotel Staff? Any unattended item incongruous to that location (e.g., a suitcase in the corridor or lift, restaurant, SPA).  Any unattended item located in an out-of-the-way place where it is not readily visible.  Any unattended item that matches something described in a reported threat or has a threatening note attached.  Any unattended item that has visible wires, batteries, a clock or timer, bottles, tanks, or bags attached.  Any unattended item that is abandoned by someone quickly leaving the area.  Any unattended item emitting an odor, mist, or oily liquid, or leaking a powdery substance.  Ticking, vibration, or other sound coming from the package.  Look for any Leaks, stains, powders, or protruding materials in any package.
Handling Suspicious Items and Packages in Hotels Each Hotel should create guidelines and instructions on employee recognition of, response to, ...
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Table Service Tips For Restaurants And Coffee Shops

Table service Tips for Restaurants and Coffee shops 1. While Serving the food to guests mention the item clearly to the guest. Here is your Pomegranate Chicken Mr. David This is your Chicken Hot and Sour Soup, Mrs. Turner. Here is the sauce to go with your Snapper Fish.
Table service Tips for Restaurants and Coffee shops 1. While Serving the food to guests mention the item clearly to ...
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7 Tips And Tricks For Food Plate & Platter Arrangement – Hotels | Restaurants

Plate & Platter Arrangement Tips and Tricks For Chef's 1. Keep food away from the plate's rim. The meal is supposed to be in the well of the dish. If the amount of food on the plate is too much for the well, use a larger plate or lower the amount of food. 2. Arrange the food in a unified manner. The plate should resemble a single meal composed of multiple components. The meal should not be distributed across the entire dish. The center of the plate, not the edge, should draw the customer's attention.
Plate & Platter Arrangement Tips and Tricks For Chef’s 1. Keep food away from the plate’s rim. The meal is supposed ...
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10 Most Common Drying Mistakes

Laundry operations are an essential part of our daily lives, and proper drying techniques are crucial in ensuring that clothes remain clean and fresh. However, there are several common mistakes that people make when drying their clothes, which can lead to damage and decreased longevity of their garments. One of the most common mistakes is overloading the dryer. This can lead to uneven drying, as well as increased wear and tear on the machine. It's important to follow the manufacturer's instructions on the capacity of your dryer to avoid overloading. Another mistake people make is not separating their clothes properly before drying. Different fabrics require different drying times and temperatures, so it's important to group similar fabrics together. For example, towels and jeans require a longer drying time than t-shirts and underwear. Failing to clean the lint filter is another mistake that can lead to problems. A clogged lint filter can reduce the efficiency of the dryer and even cause a fire hazard. It's essential to clean the lint filter after every load to ensure proper airflow. Lastly, some people make the mistake of using too much heat when drying their clothes. High heat can shrink clothes and damage fabrics, especially delicate ones like wool or silk. It's important to use the appropriate heat setting for the fabric being dried. By avoiding these common mistakes, you can ensure that your laundry operations are efficient, effective, and safe.
Most Common Drying Mistakes in Laundry Operations Laundry operations are an essential part of our daily lives, and proper drying ...
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Bomb Threat Guidelines For Hotels

Guidelines for handling Bomb threats in Hotels and Resorts When a hotel receives a bomb threat, the primary concern must ...
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Building Telephone Skills For Hotel Staff

In the hospitality industry, communication is key. One of the most important communication tools for hotel staff is the telephone. It is essential that hotel employees have excellent telephone skills to provide guests with exceptional service. To build telephone skills for hotel staff, it is important to provide them with proper training. This includes teaching them how to answer the phone professionally, with a warm and friendly tone. They should also be trained on how to handle difficult guests and situations, such as complaints or requests for information. Another important aspect of telephone skills training is teaching staff how to navigate through phone systems and transfer calls efficiently. This can greatly improve the guest experience, as they will not be left on hold for extended periods of time or transferred to the wrong department. In addition to training, it is important to provide hotel staff with the necessary tools for effective communication over the phone. This includes ensuring that all phones are in good working condition and that staff have access to important information, such as hotel policies and procedures. By focusing on building telephone skills for hotel staff, hotels can provide excellent service to their guests and create a positive reputation in the hospitality industry.
How to Build Telephone Skills for Telephone Operators? In the hospitality industry, communication is key. One of the most important ...
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Advantages and Disadvantages of Overbooking in Hotels | Resorts

Overbooking is a common practice in the travel industry, particularly for airlines and hotels. This means that more reservations are accepted than the actual number of seats or rooms available. The main advantage of overbooking is that it allows businesses to maximize their revenue by filling up any cancellations or no-shows with standby customers. This way, they can avoid leaving any seats or rooms empty and increase their profits. However, overbooking can also lead to some disadvantages. One of the biggest drawbacks is that it can result in customers being denied their reservations, which can be frustrating and inconvenient. This can also lead to a negative reputation for the business, as customers who have been turned away may share their negative experiences with others. Another disadvantage of overbooking is that it can create logistical challenges for businesses, especially during peak travel times. Managing overbooking can be complex and time-consuming, and it requires a lot of coordination to ensure that customers are accommodated as best as possible. Overall, while overbooking can be a useful strategy for maximizing profits, businesses must also be aware of the potential downsides and work to minimize any negative impact on their customers.
Advantages and Disadvantages of Overbooking in Hotels Overbooking is a situation when the total number of rooms reserved for a ...
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41 Etiquettes And Manners For Hotel Staff / Front Office Staffs

Working in the hospitality industry requires a high level of professionalism and providing excellent customer service. As a hotel staff member, it is important to not only be knowledgeable about the hotel's amenities and services, but also to be well-versed in etiquette and manners. Here are some tips for hotel staff to ensure a positive guest experience: Greet guests with a smile and a warm welcome. This sets the tone for their stay and makes them feel valued and appreciated. Maintain a professional appearance at all times. This includes wearing a clean and pressed uniform, keeping hair and nails well-groomed, and avoiding excessive jewelry or makeup. Use proper language and tone when speaking to guests. Avoid using slang or overly casual language, and always speak respectfully and politely. Anticipate guests' needs and be proactive in providing assistance. This includes offering directions, recommendations for local attractions, and making restaurant reservations. Practice good communication skills, including active listening and clear and concise speaking. This ensures that guests' requests are understood and met in a timely manner. By following these etiquette and manners tips, hotel staff can create a positive and memorable experience for guests, leading to repeat business and positive reviews.
Etiquettes and Manners for Hotel Staff / Front Office Staff Working in the hospitality industry requires a high level of ...
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Guidelines for Handling Credit Cards

Credit cards are an essential tool for managing personal finances. However, they can also be a source of financial stress if not managed correctly. To ensure that you are using your credit cards effectively and responsibly, there are several guidelines you should follow. Firstly, it is important to keep track of your spending. Make sure to regularly check your credit card statements and keep a record of your purchases. This will help you stay within your budget and prevent overspending. Secondly, always pay your credit card bills on time. Late payments can result in hefty fees and damage your credit score. Set up automatic payments or reminders to ensure that you never miss a payment deadline. Thirdly, be mindful of your credit limit. Do not spend more than you can afford to pay back. Ideally, you should aim to use no more than 30% of your available credit. Finally, be wary of credit card fraud. Keep your card information safe and only use reputable merchants when making purchases. If you notice any suspicious activity on your account, report it immediately to your credit card company. By following these guidelines, you can ensure that your credit cards work for you, rather than against you.
Handling Credit Cards Credit cards are an essential tool for managing personal finances. However, they can also be a source ...
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