Table service Tips for Restaurants and Coffee shops
1. While Serving the food to guests mention the item clearly to the guest.
Here is your Pomegranate Chicken Mr. David
This is your Chicken Hot and Sour Soup, Mrs. Turner.
Here is the sauce to go with your Snapper Fish.
2. Always responding to guest requests promptly.
When the guest asks for something you can provide
Certainly, Mr. David. Right away.
When there is a delay in attending to the guest’s request
I’m sorry to have kept you waiting, Mr. David. Here is your extra sauce.
Is there anything else I can bring you?
When you cannot provide something
I’m sorry, Mr. David, we have just run out of French Fries, but I can bring you Potato wedges. Would that be suitable?
I’m very sorry, Mrs. Turner. We have sold all the special Veg. Burgers.
When you are not sure, if you can provide something:
Just a moment, please, Mr. David. I’ll find out for you.
I’m afraid I’m not sure, but I’ll ask right away.
3.Checking guest satisfaction with the meal and dining experience.
During the meal
How is your Pomegranate Chicken Mr. David?
Is everything to your satisfaction?
If the guest praises the food or the restaurant.
Thank you very much, Mr. David.
I’m glad you liked the food.
I will pass on these complements to our chef.
Thank you. I am very happy to know that you like it here, Mr. David.
If the guest praises your service.
Thank you, Mr. David
It’s my pleasure.
After the meal
How was your meal, Mr. David?
Did you enjoy your meal?
I do hope that everything was satisfactory.
Clearing the table
All glasses, dishes, and flatware are cleared as courses are finished by all guests. Empty glassware should be removed before a new beverage is served. Ashtrays are changed before each course and additionally as required.
Is this finished, Mr. David? (Elegantly point to the glass, bottle, or dish.)