Greeting Seating & Presenting Menu In Restaurant | Coffee Shops

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Greeting, Seating, Presenting Menu to Guest at Restaurant

Greet the guest according to the time of day:

  • Good (evening), madam. Good (evening), sir. A table for (4)?
  • Do you have a table reservation?

When Guest Has No Reservation:

  • That’s all right. May I have your name, please?
  •  Would you prefer the smoking or non-smoking area, (Mr. David)
  •  This way, please. (Take the guest to a table. Converse with the guests as you walk.)
  •  Is this table fine?
  •  Allow me (when pulling back a chair for the guest or when presenting a napkin).

When Guest Has a reservation:

  • May I have your name, please? (How do you spell that, please?)
  •  This way please, Mr David. (Escort the guest to their table. Converse with them as you walk.)
  •  Allow me, Mr. David (when pulling back a chair for the guest or when presenting a napkin).

Note: Handling Table Reservation Problems

In restaurants, all guests should be welcomed at the entrance within 1 minute of arrival; guests are greeted warmly with good eye contact.

Guests are escorted and seated within 2 minutes of their arrival if seats are available; menus and wine lists (where applicable) are presented immediately at all meal periods.

Steps For Presenting The Menu

  • Here’s your menu Sir / Mr. David
  • Today we have a special set menu / Chef’s Special
  • May I recommend the Chef’s Special
  • We also have a delicious buffet for you today.
  • This is our special (breakfast/afternoon tea) menu.
  • I’ll come back in a few minutes to take your order.
  • At lunch, menus are presented immediately upon being seated.
  • Menus cards should be free of dirt, stains, and worn edges.
  • At dinner once a guest is seated and settled guests are asked if they would like an aperitif before being presented with the wine list and menu.
  • Table settings should adjusted to the number of guests at the table.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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