Daily Task List – Telephone Operator – General Shift

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support us by becoming our Patron! Exclusive resources, ad-free content, and more!

Daily Task list sample for Telephone Operator – General Shift

Date:________

Emp Code / Name:___________________

 Time TaskDone
  09:00 – 09:30 Read the Front office log book and Operator Log book 
 Prepare task list of FO working 
 09:30 – 13:00  Test that the switchboard and hotel lines are working correctly 
 Ensure the PBX system is in working order and call charges are getting captured on to the hotel  PMS 
 Check Wakeup call log book and update to the PMS or switchboard if required. 
 Progress with all pending morning wake up calls. 
 Handle all Outgoing and incoming call within three rings. 
 Check Stationary (Print allowance Voucher when needed) 
 Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion. 
 Constantly liaise with Concierge and Reception 
 Attend all incoming and outgoing calls 
 If needed Assist the front office team / Reception staff during peak hours / group check-in. 
 Update Guest profile as reference from each inquiry / calls 
 Forward calls to Duty Manager / Asst. Front office Manager / Supervisor  for any on day inquiries (Availability & Rate) 
 Prepare Afternoon Meeting 
 13:00 – 13:30 Attend FO Afternoon Meeting 
  Coordinate between Housekeeping supervisor and Room Attendant 
 Check Email and forward to respective departments 
 Ensure all internal department messages and guest messages are efficiently handled 
 Update the Operator log book accordingly 
 Update directory information in the PMS 
 Compile tomorrow’s morning call record and file 
 Update the rebate / Allowance log book 
 Scan the rebate forms & supporting doc of the day/hard copy in NM Tray 
 19:00 – 19:30 Last Follow up with PM Team 

Signature:______________                                                              Verified By: ________________

Enjoying our content? Support us on Patreon!
Become a patron at Patreon!
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support us by becoming our Patron! Exclusive resources, ad-free content, and more!

Learn more