Daily Task list sample for Telephone Operator – General Shift
Emp Code / Name:___________________
|09:00 – 09:30
|Read the Front office log book and Operator Log book
|Prepare task list of FO working
|09:30 – 13:00
|Test that the switchboard and hotel lines are working correctly
|Ensure the PBX system is in working order and call charges are getting captured on to the hotel PMS
|Check Wakeup call log book and update to the PMS or switchboard if required.
|Progress with all pending morning wake up calls.
|Handle all Outgoing and incoming call within three rings.
|Check Stationary (Print allowance Voucher is a document supporting a business transaction. when needed)
|Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion.
|Constantly liaise with Concierge and Reception
|Attend all incoming and outgoing calls
|If needed Assist the front office team / Reception staff during peak hours / group check-in.
|Update Guest profile as reference from each inquiry / calls
|Forward calls to Duty Manager / Asst. Front office Manager / Supervisor for any on day inquiries (Availability & Rate)
|Prepare Afternoon Meeting
|13:00 – 13:30
|Attend FO Afternoon Meeting
|Coordinate between Housekeeping supervisor and Room Attendant
|Check Email and forward to respective departments
|Ensure all internal department messages and guest messages are efficiently handled
|Update the Operator log book accordingly
|Update directory information in the PMS
|Compile tomorrow’s morning call record and file
|Update the rebate / Allowance log book
|Scan the rebate forms & supporting doc of the day/hard copy in NM Tray
|19:00 – 19:30
|Last Follow up with PM Team
Signature:______________ Verified By: ________________