Daily Task List – Telephone Operator – General Shift

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Daily Task list sample for Telephone Operator – General Shift

Date:________

Emp Code / Name:___________________

 Time TaskDone
  09:00 – 09:30 Read the Front office log book and Operator Log book 
 Prepare task list of FO working 
 09:30 – 13:00  Test that the switchboard and hotel lines are working correctly 
 Ensure the PBX system is in working order and call charges are getting captured on to the hotel  PMS 
 Check Wakeup call log book and update to the PMS or switchboard if required. 
 Progress with all pending morning wake up calls. 
 Handle all Outgoing and incoming call within three rings. 
 Check Stationary (Print allowance Voucher when needed) 
 Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion. 
 Constantly liaise with Concierge and Reception 
 Attend all incoming and outgoing calls 
 If needed Assist the front office team / Reception staff during peak hours / group check-in. 
 Update Guest profile as reference from each inquiry / calls 
 Forward calls to Duty Manager / Asst. Front office Manager / Supervisor  for any on day inquiries (Availability & Rate) 
 Prepare Afternoon Meeting 
 13:00 – 13:30 Attend FO Afternoon Meeting 
  Coordinate between Housekeeping supervisor and Room Attendant 
 Check Email and forward to respective departments 
 Ensure all internal department messages and guest messages are efficiently handled 
 Update the Operator log book accordingly 
 Update directory information in the PMS 
 Compile tomorrow’s morning call record and file 
 Update the rebate / Allowance log book 
 Scan the rebate forms & supporting doc of the day/hard copy in NM Tray 
 19:00 – 19:30 Last Follow up with PM Team 

Signature:______________                                                              Verified By: ________________


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