Daily Task List – Telephone Operator – Morning Shift

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Daily Task list sample for Telephone Operator – Morning Shift

Date:________

Emp Code / Name:___________________

 Time TaskDone
07:00 – 07:30 Attend Front Office Morning Briefing and Handover from Overnight Team 
 Prepare task list of Front Office working 
07:30 – 12:30 Test that the switchboard is working correctly 
 Ensure the PBX system is in working order and cross check if telephone charges are getting captured on to the PMS  
 Check Wakeup call log book and update any pending calls on to the PMS / Telephone console. 
 Progress with all pending morning calls 
 Pick-up all incoming call within three rings and using standard telephone greetings. 
 Check all Stationary inventory like fax paper, wakeup call log book etc. 
 Monitor incoming Fax and disseminate accordingly 
 Constantly liaise with Concierge and Reception 
 Attend all incoming and outgoing calls promptly with a smile. 
 During peak hours, assist Front office team if needed. 
 Update Guest profile as the reference from each enquiry calls. 
 Forward calls to all front desk departments and also to other departments in the hotel. 
 Coordinate between Housekeeping supervisor and Room Attendant. 
 Check Email and forward to respective departments. 
 Ensure all guest messages and also internal messages are efficiently handled 
 Update the Operator log book for all Fax, Messages, DND request and also any employee calls which need to be billed to respective accounts. 
12:30 – 13:30 Prepare Handover to Afternoon Team 
 Attend Front Office Afternoon briefing 
13:30 – 17:30  Monitor incoming Fax and disseminate accordingly 
 Round Time (to be sent to NA) 
 Handle all incoming and outgoing calls professionally 
 Assist arrival guest on the direction to the hotel 
 Update directory information in the PMS 
 Divert calls according to the respective department; Sales, Reservation, Event etc. And take the message in case there is no response from those departments. 
 Update the allowance log book 
 Scan the allowance forms & supporting doc of the day and forward to the Night  Manager desk. 
 Compile today’s Morning Call record and file. 

Signature:______________                                                              Verified By: ________________


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