Job Description, Duties, Interview Questions and Salary For Housekeeping Public Area Supervisor
As a Public Area Supervisor, your primary responsibility is to oversee the cleanliness and maintenance of public spaces. This includes lobbies, hallways, elevators, and restrooms. You will be responsible for managing a team of cleaning staff and ensuring that they are performing their duties effectively and efficiently.
In addition to managing staff, you will also be responsible for scheduling and delegating tasks, ordering cleaning supplies, and ensuring that all equipment is in good working order. You will need to be able to communicate effectively with both staff and management, and ensure that all company policies and procedures are being followed.
To be successful in this role, you should have a strong attention to detail, excellent time management skills, and the ability to work well under pressure. You should also have experience in a supervisory role, preferably in a cleaning or hospitality environment.
Overall, the Public Area Supervisor plays a crucial role in maintaining the cleanliness and appearance of public spaces, and ensuring that guests have a positive experience. If you are passionate about delivering high-quality service and are able to lead a team effectively, this may be the perfect job for you.
The public Area Supervisor is responsible for the cleanliness of hotel public areas including hotel exteriors. They also needs to train and inspect the performance of assigned public area attendants ensuring that all procedures are completed as per the hotel’s operating standards.
In charge and supervises cleaning activity of areas including lobby, restaurants, lounges, SPA, executive offices, pool area, public washrooms, garden areas, corridors, pathway, banquets, the perimeter of the hotel, the heart of the house corridors, locker rooms, staircases, etc.
DUTIES AND RESPONSIBILITIES:
- Supervise the day-to-day cleaning of hotel public areas.
- Perform routine inspections of all public areas, service areas, and storerooms.
- Schedule and supervise deep cleaning and any other projects.
- Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Assign duties and coordinate breaks for assigned staff.
- Ensure that assigned staff have reported to work, and also document any late or absent employees.
- Prepare and distribute assignment worksheets to assigned staff and review priorities.
- Assist where necessary to ensure optimum service to guests.
- Clean public areas in emergencies.
- Efficiently manage stock control and the maintenance of all equipment.
- Issue supplies/goods to staff at the beginning of a shift to control inventory.
- Report all maintenance defects and follow up with Engineering.
- Complete work order forms for equipment maintenance or repairs and submit them to Housekeeping desk control.
- Report all lost and found articles immediately to the desk coordinator.
- Responsible for checking staff grooming and hygiene.
- Complete all paperwork and closing duties before leaving.
- Review the status of assignments and hand over any follow-up action with an on-coming supervisor.
- Informs Management about any damage, theft, or loss to hotel property.
- Answer inquiries to maintain controls and ensure guest satisfaction.
- Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
- Provide feedback on staff performance and Report disciplinary problems to Executive Housekeeper.
- Perform any other duties assigned by the housekeeper.
The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity a concern for quality, and an eye for details.
Ideally, have a diploma or vocational training in the hospitality industry.
Minimum 3 to 4 years work experience as a Public Area Attendant or Asst. Supervisor within the hotel industry. Computer literacy and previous experiences using property management systems are an advantage.
Interview Questions For Hotel Public Area Supervisor position:
When interviewing candidates for a Hotel Public Area Supervisor position, it’s important to assess their leadership skills, attention to detail, and ability to maintain the cleanliness and presentation of public areas in a hotel. Here are some interview questions you might consider:
- Can you describe your experience in supervising and managing public areas in a hotel?
- Look for candidates who have a solid background in housekeeping or a related field and have experience overseeing the cleanliness and maintenance of public spaces.
- How do you ensure that public areas are maintained to the highest standards of cleanliness and presentation?
- Assess the candidate’s attention to detail and their approach to quality control in maintaining public spaces.
- What strategies do you use to motivate and train your team in maintaining public areas?
- Evaluate the candidate’s leadership skills and their ability to inspire and develop their team to deliver exceptional service.
- How do you handle and prioritize cleaning schedules for high-traffic areas in the hotel?
- Assess the candidate’s organizational skills and their ability to create and manage effective cleaning schedules to accommodate guest needs.
- Can you share an example of a situation where you had to address a cleanliness or maintenance issue in a public area promptly? How did you handle it?
- Evaluate the candidate’s problem-solving skills and ability to handle unexpected issues in a timely and effective manner.
- How do you ensure compliance with safety and sanitation standards in public areas?
- Assess the candidate’s knowledge of safety and sanitation regulations and their commitment to maintaining a safe and healthy environment for guests and staff.
- Describe your experience with inventory management for cleaning supplies and equipment. How do you ensure that supplies are adequately stocked?
- Evaluate the candidate’s organizational skills and their ability to manage inventory efficiently to prevent shortages.
Salary Details: The salary for a Hotel Public Area Supervisor can vary based on factors such as the size and prestige of the hotel, the candidate’s experience, and the specific responsibilities of the role. As of January 2022, the salary range for a Hotel Public Area Supervisor in the United States was approximately $40,000 to $60,000 per year. However, it’s advisable to check the most recent salary data on industry-specific websites or consult with HR professionals to ensure that the compensation aligns with current market trends and regional differences.