Job Description, Duties, Interview Questions and Salary For Accommodations Manager
As an Accommodations Manager, you will be responsible for ensuring that guests enjoy a comfortable and memorable stay at our establishment. Your duties will include overseeing the day-to-day operations of the accommodations department, managing staff, and ensuring that all guest requests and concerns are addressed promptly.
You will also be responsible for maintaining and monitoring the cleanliness and maintenance of guest rooms, common areas, and other facilities. This includes ensuring that all rooms are properly stocked with necessary amenities, such as towels, toiletries, and linens.
In addition, you will be responsible for managing the budget for the accommodations department, which includes monitoring expenses and making necessary adjustments to ensure that the department operates within its allocated budget.
To be successful in this role, you should have excellent communication and organizational skills, as well as the ability to manage and motivate a team of employees. You should also be able to problem-solve quickly and effectively, and have a strong commitment to providing exceptional customer service.
If you are passionate about hospitality and enjoy working in a fast-paced, dynamic environment, then the role of Accommodations Manager may be perfect for you. We look forward to hearing from you!
Accommodations Manager ensure that all guest bedrooms and public areas are cleaned to the highest standard. Directly manage the Housekeeping department and also oversee front office operations in the absence of the Front office manager. Ensures strict compliance with hotel policies and processes and Reports to the Hotel General Manager.
DUTIES AND RESPONSIBILITIES:
- To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
- To be aware of the day’s business both in Room Occupancy, Special Requirements, and VIP needs.
- Liaise with Reception regarding Room moves, VIP guests, and special needs and act on any information given.
- Issue keys, room lists, house assistant checklists, and cleaning schedules to housekeeping staff at the beginning of the shift and collect and check them at the end of the shift.
- Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
- Excellent Knowledge of how to inspect properties.
- Regularly Inspect guest rooms, public areas, and recreational areas for cleanliness, and appearance and also to make sure these areas are kept as per the hotel’s standard.
- Ensure all Maintenance work in Bedrooms, Laundry, and Public Areas is rectified before releasing rooms back to the front desk.
- Ensuring that accommodation is clean, well maintained, and attractively presented.
- Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
- Ensure Guest and Hotel Laundry and Dry Cleaning are dealt with to the standard laid down by the hotel management.
- Maintain par stock levels of stationary, linen, and amenity requirements to ensure consistency in standards.
- Knowledge of local and company hygiene, health, and safety regulations
- Developing and utilizing check lists for regular preventative maintenance.
- Developing and utilizing check lists for regular cleaning and upkeep.
- Conduct meetings and training sessions as and when required.
- Interview, hire, train, and at times take disciplinary actions on staff members.
- To assist in the development and writing of Housekeeping departmental standards and improved processes.
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
- Approving Duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
- Monitor staff performance to ensure that guests are happy and that the hotel is well-run
- Minimise wastage of materials and energy through careful monitoring of staff.
- Train staff on answering guest inquiries about hotel policies and services.
Should be able to work on their initiative and have the ability to lead and direct a large team.
A college degree in Hospitality Management is an asset or a graduate bachelor’s degree and/or diploma in hotel or another related field. Proficient in Microsoft Office applications. Experience in Property Management Software and Revenue Management Systems is desired.
Minimum 3 to 4 years work experience as an Executive housekeeper or assistant executive housekeeper or assistant accommodation manager within the hotel industry as well as possess excellent customer care and interpersonal skills.
Interview Questions For Accommodations Manager:
When interviewing candidates for an Accommodations Manager position in the hotel industry, it’s important to assess their skills, experience, and ability to manage the various aspects of accommodations. Here are some interview questions you might consider:
- Can you describe your experience in the hotel industry, specifically in accommodations management?
- Look for candidates who have relevant experience in managing hotel accommodations and understand the unique challenges and requirements of the industry.
- How do you ensure a seamless check-in and check-out process for guests?
- Assess the candidate’s understanding of efficient guest services and their ability to manage the flow of guests in and out of the hotel.
- What strategies do you use to handle guest complaints or issues related to accommodations?
- Evaluate the candidate’s customer service and problem-solving skills, as well as their ability to resolve issues to ensure guest satisfaction.
- How do you manage room inventory and reservations to maximize occupancy and revenue?
- Look for candidates who have experience with revenue management and can effectively balance room availability and pricing to optimize hotel revenue.
- Describe a situation where you had to handle an emergency or unexpected event affecting accommodations. How did you respond?
- Assess the candidate’s ability to handle stressful situations and make quick, effective decisions in emergency scenarios.
- How do you ensure that the accommodations meet quality standards and are properly maintained?
- Evaluate the candidate’s attention to detail and their approach to ensuring that rooms are well-maintained and meet the hotel’s standards for cleanliness and comfort.
- Can you share your experience with implementing and managing technology systems related to accommodations, such as property management systems (PMS)?
- Assess the candidate’s familiarity with relevant technology tools and their ability to leverage them for efficient accommodations management.
- How do you train and motivate your team to provide excellent customer service in the accommodations department?
- Evaluate the candidate’s leadership and team management skills, as well as their ability to inspire and develop their staff.
Salary Details: The salary for an Accommodations Manager in the hotel industry can vary based on factors such as the size and location of the hotel, the candidate’s experience, and the specific responsibilities of the role. In January 2022, the salary range for an Accommodations Manager in the United States was approximately $50,000 to $80,000 per year. However, it’s advisable to check the most recent salary data on industry-specific websites or consult with HR professionals to ensure that the compensation aligns with current market trends and regional differences.