Job Description for Housekeeping Clerk
A housekeeping clerk is responsible for maintaining a clean and organized environment in a variety of settings. This typically involves tasks such as cleaning floors, vacuuming carpets, dusting surfaces, and ensuring that all areas are free from clutter. Additionally, housekeeping clerks may be responsible for laundering linens and ensuring that all supplies are stocked and readily available.
In order to be successful as a housekeeping clerk, it is important to have strong attention to detail and be able to work independently. Good communication skills are also essential, as housekeeping clerks may need to liaise with other members of staff or report maintenance issues as they arise. Finally, a positive attitude and willingness to go above and beyond to ensure that guests or customers are satisfied with their experience is crucial in this role.
The Housekeeping Clerk is responsible for attending to all requests by phone, housekeeping mobile application, email, hotel software traces, etc. they should receive and ensure proper recording and follow-up of all guest requests.
They should be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Housekeeping Clerk Duties and Responsibilities:
- Answers all telephone calls promptly and courteously, all guest requests are to be promptly followed up and channeled through the proper personnel.
- Maintains close coordination with other departments and staff.
- Checks all keys and all forms daily.
- Maintains a regular update on the system especially on room changes to facilitate the front office in their sales of rooms.
- Prepares daily attendance reports.
- Receives calls for maintenance, fills out maintenance orders forwards them to the engineering department, and frequently follows up on unfinished orders.
- Records lost and found articles. All items are to be locked in store before the close of shift and the items claimed to be documented in the log, and updated in the hotel PMS.
- All on-loan items are to be recorded and the guests are to sign a loan chit for items borrowed from housekeeping.
- Prepares reports of monthly amenities.
- Should have good telephone etiquette.
- Make the relevant room status changes on the software as per the instructions given by floor supervisors.
- Prepare the room discrepancy list for the Front office.
- Prepare the VIP amenities list.
- Prepare the Min BAR consumption list.
- Post minibar and laundry charged to the respective guest folios.
- Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
- Prepare the missing/broken item register.
- Handle the lost and found procedures and all inquiries.
- Assumes any other duties assigned by the supervisor from time to time.
Position Title: Housekeeping Clerk
Reports To: Housekeeping Floor Supervisor
- Service-orientated, pleasing personality.
- Good health, Neat and pleasant appearance.
- Proficiency in computer programs like MS Word, and Excel and working experience in popular hotel software is an added advantage.
- High School or Diploma in Hotel Administration, Bachelor in Hotel Management.
- Experience of two to three years in a related position.
Interview Questions For Housekeeping Clerk:
When interviewing candidates for a Housekeeping Clerk position, it’s important to assess their organizational and administrative skills, attention to detail, and ability to manage housekeeping-related documentation. Here are some interview questions and salary details:
- Can you discuss your previous experience in administrative or clerical roles, particularly in the context of a housekeeping or hospitality setting?
- Look for candidates with relevant administrative experience, especially those who have worked in a housekeeping or hotel environment.
- How do you handle the scheduling and coordination of housekeeping tasks, including room assignments and special requests?
- Assess the candidate’s organizational skills and their ability to manage documentation related to housekeeping operations.
- What software or tools are you proficient in for handling administrative tasks, such as scheduling software, document management systems, or communication tools?
- Evaluate the candidate’s technical skills and their familiarity with tools commonly used in administrative roles.
- How do you ensure accurate and up-to-date records of housekeeping activities, including room status, maintenance issues, and inventory levels?
- Assess the candidate’s attention to detail and commitment to maintaining accurate documentation.
- Can you share an example of how you handle communication between the housekeeping department and other departments or external parties?
- Look for candidates who understand the importance of effective communication in a hospitality setting.
- How do you assist in managing housekeeping supplies and inventory, and what steps do you take to prevent shortages or overstocking?
- Evaluate the candidate’s organizational skills in managing supplies and their ability to optimize inventory levels.
- What measures do you take to ensure confidentiality and handle sensitive information, such as employee records or guest requests?
- Assess the candidate’s understanding of the importance of confidentiality in handling housekeeping-related information.
Salary Details Housekeeping Clerk:
The salary for a Housekeeping Clerk can vary based on factors such as experience, location, and the size of the establishment. As of January 2023, the salary range for this position in the United States was approximately $30,000 to $45,000 per year.
However, salary figures may have changed, so it’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date information in your specific region or industry. Keep in mind that salaries may also vary depending on the specific responsibilities and requirements of the position.