Job Description, Duties, Interview Questions and Salary for Housekeeping Floor Attendant
A Housekeeping Floor Attendant is responsible for ensuring that the floors of a building or facility are clean and well-maintained. This can include sweeping, mopping, buffing, and waxing floors, as well as vacuuming carpets and rugs. In addition to cleaning duties, a Housekeeping Floor Attendant may also be responsible for inspecting floors for any damage or maintenance needs, and reporting those issues to management.
Other duties of a Housekeeping Floor Attendant may include restocking cleaning supplies, emptying trash bins, and cleaning and organizing storage areas. They may also be responsible for setting up and tearing down equipment for events, such as tables and chairs.
Overall, a Housekeeping Floor Attendant plays an important role in maintaining the cleanliness and safety of a building or facility. They must be able to work independently, as well as part of a team, and have strong attention to detail to ensure that all cleaning and maintenance tasks are completed to a high standard.
The Floor attendant will be responsible for ensuring the cleanliness, sanitation, orderliness, and adequate supply of assigned housekeeping guestrooms and work areas.
They should be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Floor Attendant Duties and Responsibilities:
- Reports check-out rooms immediately after inspection by phone call to HK office.
- Cleans guest rooms according to the procedure.
- Ensures that guest preferences are met all the time.
- Picks up a service area, pantry, corridors, and exit stairwells regularly.
- Keeps the service area, pantry, and trolleys clean and tidy.
- Exchanges the linen with laundry and linen room.
- Ensures laundry, dry cleaning, and pressing are delivered.
- Reports fixtures or other items that need maintenance repair to the HK office.
- Reports any illness of guests and accidents.
- Sells the products to customers.
- Reports the minibar consumption to the HK office.
- Be alert of suspicious characters in the hallways and report immediately to the security department.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update the status of rooms cleaned on the assignment sheet.
- Return and restock cart at end of shift.
Position Title: Housekeeping Floor Attendant
Reports To: Housekeeping Floor Supervisor
- Service-orientated, pleasing personality and leadership capabilities.
- Good health, Neat and pleasant appearance
- Proficiency in computer programs like MS Word, and Excel and working experience in hotel software like Opera, Protel, Fidelio, etc. is an added advantage.
- High School or Diploma in Hotel Administration, Bachelor in Hotel Management.
- Experience of two to three years in a related position.
Interview Questions Housekeeping Floor Attendant Position:
When interviewing candidates for a Housekeeping Floor Attendant position, it’s important to assess their attention to detail, cleanliness standards, and ability to work efficiently in maintaining guest rooms and public areas. Here are some interview questions and salary details:
- Can you describe your previous experience in housekeeping or a similar role, especially in maintaining guest rooms and public areas?
- Look for candidates with relevant experience in cleaning and maintaining the cleanliness of hotel rooms and common spaces.
- How do you prioritize and organize your tasks to ensure that guest rooms and public areas are cleaned thoroughly and efficiently?
- Assess the candidate’s organizational skills and their ability to manage a workload effectively.
- What measures do you take to ensure the highest standards of cleanliness and hygiene in guest rooms and public spaces?
- Evaluate the candidate’s attention to detail and commitment to maintaining a clean and welcoming environment.
- How do you handle special requests or specific instructions from guests regarding room preferences or cleaning products?
- Assess the candidate’s customer service skills and their ability to accommodate guest preferences.
- Can you share an example of a challenging situation you encountered while cleaning guest rooms or public areas and how you resolved it?
- Look for candidates who can demonstrate problem-solving skills and adaptability in handling unexpected challenges.
- What steps do you take to ensure the security of guests’ belongings and maintain confidentiality while cleaning guest rooms?
- Evaluate the candidate’s understanding of the importance of guest privacy and security.
- How do you communicate and coordinate with other housekeeping staff and departments to ensure seamless operations?
- Assess the candidate’s communication and collaboration skills, especially in a team-oriented environment.
Salary Details For Housekeeping Floor Attendant:
The salary for a Housekeeping Floor Attendant can vary based on factors such as experience, location, and the size of the establishment. As of January 2023, the salary range for this position in the United States was approximately $25,000 to $35,000 per year. However, salary figures may have changed, so it’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date information in your specific region or industry. Keep in mind that salaries may also vary depending on the specific responsibilities and requirements of the position.