Floor Captain Job Description

Join Our Mission

Since 2011, SetupMyHotel has been supporting hoteliers worldwide. Become our Patron to access exclusive resources, ad-free content, and more! Support us and elevate your hotel operations today.

Job Description, Duties, Interview Questions and Salary for Housekeeping Floor Captain

The Housekeep Floor Captain is an essential member of any hospitality team. They are responsible for ensuring the cleanliness and overall appearance of guest rooms, public spaces, and other areas of the hotel or resort.

The primary duties of a Housekeep Floor Captain include managing a team of housekeeping staff, assigning daily tasks, and ensuring that all work is completed to a high standard. They must also oversee the ordering and maintenance of cleaning supplies and equipment, as well as the organization of linen and other inventory.

In addition to these duties, the Housekeep Floor Captain must also ensure that all guests are satisfied with their room’s cleanliness and comfort. They must have excellent communication skills and be able to handle any guest complaints or concerns with professionalism and empathy.

To be successful in this role, candidates must have previous experience in a similar position and possess excellent leadership and organizational skills. They must also be able to work under pressure, prioritize tasks effectively, and be committed to providing exceptional customer service.

The Floor Captain will be responsible for maintaining guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

The floor captain daily inspects all guest rooms to ensure that established standards are maintained. Additionally, They should be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Floor Captain Duties and Responsibilities:

  • Efficiencently manages the floor or housekeeping section allocated to them.
  • Follows up on the work performance and assignment of room attendance.
  • Reports the guest room status.
  • Inspect any maintenance faults.
  • Offers all possible assistance to guests during their stay.
  • Reports the lost & found articles.
  • Assists the duty manager in resolving the complaint.
  • Supervises proper care and use of cleaning chemicals and equipment.
  • Daily inspection and update on linen and guest supply.
  • To organize immediately the guest needs under intimation to EHK/Executive.
  • Manage guest requests, including VIP amenities, and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost and found procedures.
  • Report maintenance issues to the Maintenance/Engineering Department.
  • Represent the needs of the team to others in the hotel.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Carries out training for new room attendants.
  • Inspect the rooms, especially VIP rooms.
  • Assumes other duties assigned by the asst. housekeeper from time to time.
  • Provide HK department orientation and walkaround for new housekeeping staff and trainees.

Position Title: Housekeeping Floor Captain

Reports To: Housekeeping Floor Supervisor

Prerequisites:

  • Service-orientated, pleasing personality and leadership capabilities.
  •  Proficiency in computer programs like MS Word, and Excel and working experience in hotel software like Opera, Protel, Fidelio, etc. is an added advantage.

Education:

  • High School or Diploma in Hotel Administration, Bachelor in Hotel Management.

Experience:

  • Experience Two to three years of experience managing entry-level employees. Proven experience working in a similar role in an upscale organization.

Interview Questions For Housekeeping Floor Captain:

When interviewing candidates for a Housekeeping Floor Captain position, it’s important to assess their leadership skills, attention to detail, and ability to coordinate and supervise housekeeping tasks on a floor or within a specific area. Here are some interview questions and salary details:

  1. Can you discuss your previous experience in a supervisory or leadership role within the housekeeping department?
    • Look for candidates with relevant leadership experience, preferably in a housekeeping or hotel setting.
  2. How do you prioritize and delegate tasks among housekeeping staff to ensure efficient and high-quality service?
    • Assess the candidate’s organizational and delegation skills, as well as their ability to manage a team effectively.
  3. What measures do you take to ensure that cleanliness and hygiene standards are consistently met on your assigned floor or area?
    • Evaluate the candidate’s commitment to maintaining high standards and their attention to detail in housekeeping operations.
  4. How do you handle and resolve conflicts or issues within the housekeeping team?
    • Assess the candidate’s interpersonal and conflict resolution skills, as well as their ability to foster a positive team environment.
  5. Can you share an example of a time when you implemented process improvements that positively impacted housekeeping efficiency and effectiveness?
    • Look for candidates who demonstrate an ability to identify areas for improvement and take initiative to implement positive changes.
  6. How do you ensure that housekeeping staff are properly trained and oriented to meet the specific needs of guests on your assigned floor?
    • Evaluate the candidate’s approach to training and onboarding to ensure consistent service quality.
  7. What strategies do you use to communicate effectively with other departments and collaborate for seamless operations?
    • Assess the candidate’s communication skills and their ability to foster collaboration between housekeeping and other hotel departments.

Salary Details For Housekeeping Floor Captain:

The salary for a Housekeeping Floor Captain can vary based on factors such as experience, location, and the size of the establishment. As of January 2023, the salary range for this position in the United States was approximately $40,000 to $60,000 per year.
However, salary figures may have changed, so it’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date information in your specific region or industry. Keep in mind that salaries may also vary depending on the specific responsibilities and requirements of the position.

Enjoying our content? Support us on Patreon!
Become a patron at Patreon!
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more