Job description for Hotel public area attendant
POSITION TITLE: Public Area Attendant
REPORTS: House Keeping Public Area Supervisor
POSITION SUMMARY:
Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and offices) in a neat and clean condition. Public area attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
DUTIES AND RESPONSIBILITIES:
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Cleans rooms, hallways and restrooms.
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Cleans and maintains restaurants and banquet halls.
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Sweeps carpets.
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Empties ashtrays and urns.
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Polishes furniture and fixtures.
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Vacuums and polishes elevators.
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Keeps the front of the hotel free from trash.
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Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
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Washes walls and ceilings, moves and arranges furniture, and turns mattresses.
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Sweeps, mops, scrubs, waxes, and polishes floors.
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Dust and polishes metal work.
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Collects solid linen supplies in floor linen closets.
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Maintains housekeeping carts.
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Removes trash collected by room attendants.
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To attend daily briefings for functions and events held in the hotel.
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To perform daily assigned tasks in toilets, lifts, back areas, terrace, etc.
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To clean and maintain all equipment daily.
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To follow up a special cleaning schedule given by the housekeeping control desk.
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To report maintenance to supervisor/ housekeeping desk immediately.
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To comply with Lost and Found Policy of the Hotel.
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To assist Guest in Public Areas when required.
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To have good knowledge of all hotel facilities, hours of operation, Restaurants, shops and function rooms.
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Responsible to maintain inventory in the Housekeeping closets.
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Post caution signs as and when required.
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Responsible to follow departmental policies and procedures.
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Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
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Responsible for maintaining a time schedule for cleaning of their areas.
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Responsible for spring cleaning of their area as per the schedule is given to them.
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Authorised to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
EDUCATION:
High School or equivalent or 1 year diploma in hotel management.
EXPERIENCE:
Previous hotel-related experience desired.
