Job Description for Public Area Captain

Position Title: Public Area Captain

Reports To: Public Area Supervisor

Position Summary:

The Public Area Captain is responsible for assisting the supervisor and supervises all public area attendants to ensure proper completion of all tasks.

He/She should be able to effectively communicate verbally and written with other employees in an attentive, friendly, courteous and service-oriented manner.

Public Area Captain Duties and Responsibilities:

  • Inspects cleaning cleanliness of public areas according to standard.

  • Ensures proper completion of all tasks by the Public area attendants.

  • Schedules and delegates task to subordinates.

  • Supervise the day to day cleaning of hotel public areas.

  • Perform routine inspections of all public areas, service areas, and storerooms.

  • Schedule and supervise deep cleaning and any other projects.

  • Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations in all area of responsibility.

  • Maintain complete knowledge of correct maintenance and use of equipment.

  • Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Assign duties and coordinate breaks for assigned staff.

  • Assumes other duties assigned by supervisor.

  • Identifies and analyzes problems and reports incidents to superiors.

  • Issue supplies/goods to staff at beginning of a shift in order to control inventory.

  • Report all maintenance defects and follow up with Engineering.

  • Complete work orders form for equipment maintenance or repairs and submit to Housekeeping desk control.

  • Report all lost and found articles immediately to the desk coordinator.

  • Responsible for Check staff grooming and hygiene.

  • Complete all paperwork and closing duties before leaving.

  • Review status of assignments and hand over any follow-up action with an on-coming supervisor.

  • Controls all equipment and supplies issues and returns.

  • Supervises proper care and use of equipment and machine.

  • Maintains close coordination with other staff.

  • Prepares daily attendance report.

  • Hands over with other shift fills in the logbook.

  • Perform any other duties assigned by the housekeeper.

Prerequisites:

Service orientated, personality, leadership capabilities

Good health, Neat and pleasant appearance.

Education:

High School or Diploma or Hotel management diploma.

Experience:

Two to three-year experience in the floor or public area management.