Job Description for Public Area Captain
Position Title: Public Area Captain
Reports To: Public Area Supervisor
Position Summary:
The Public Area Captain is responsible for assisting the supervisor and supervises all public area attendants to ensure proper completion of all tasks.
He/She should be able to effectively communicate verbally and written with other employees in an attentive, friendly, courteous and service-oriented manner.
Public Area Captain Duties and Responsibilities:
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Inspects cleaning cleanliness of public areas according to standard.
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Ensures proper completion of all tasks by the Public area attendants.
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Schedules and delegates task to subordinates.
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Supervise the day to day cleaning of hotel public areas.
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Perform routine inspections of all public areas, service areas, and storerooms.
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Schedule and supervise deep cleaning and any other projects.
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Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations in all area of responsibility.
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Maintain complete knowledge of correct maintenance and use of equipment.
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Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.
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Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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Assign duties and coordinate breaks for assigned staff.
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Assumes other duties assigned by supervisor.
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Identifies and analyzes problems and reports incidents to superiors.
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Issue supplies/goods to staff at beginning of a shift in order to control inventory.
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Report all maintenance defects and follow up with Engineering.
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Complete work orders form for equipment maintenance or repairs and submit to Housekeeping desk control.
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Report all lost and found articles immediately to the desk coordinator.
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Responsible for Check staff grooming and hygiene.
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Complete all paperwork and closing duties before leaving.
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Review status of assignments and hand over any follow-up action with an on-coming supervisor.
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Controls all equipment and supplies issues and returns.
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Supervises proper care and use of equipment and machine.
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Maintains close coordination with other staff.
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Prepares daily attendance report.
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Hands over with other shift fills in the logbook.
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Perform any other duties assigned by the housekeeper.
Prerequisites:
Service orientated, personality, leadership capabilities
Good health, Neat and pleasant appearance.
Education:
High School or Diploma or Hotel management diploma.
Experience:
Two to three-year experience in the floor or public area management.