Job Description for Public Area Captain

Position Title: Public Area Captain

Reports To: Public Area Supervisor

Position Summary:

The Public Area Captain is responsible for assisting the supervisor and supervises all public area attendants to ensure proper completion of all tasks.

He/She should be able to effectively communicate verbally and written with other employees in an attentive, friendly, courteous and service-oriented manner.

Public Area Captain Duties and Responsibilities:

• Inspects cleaning cleanliness of public areas according to standard.

• Ensures proper completion of all tasks by the Public area attendants.

• Schedules and delegates task to subordinates.

• Supervise the day to day cleaning of hotel public areas.

• Perform routine inspections of all public areas, service areas, and storerooms.

• Schedule and supervise deep cleaning and any other projects.

• Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations in all area of responsibility.

• Maintain complete knowledge of correct maintenance and use of equipment.

• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Assign duties and coordinate breaks for assigned staff.

• Assumes other duties assigned by supervisor.

• Identifies and analyzes problems and reports incidents to superiors.

• Issue supplies/goods to staff at beginning of a shift in order to control inventory.

• Report all maintenance defects and follow up with Engineering.

• Complete work orders form for equipment maintenance or repairs and submit to Housekeeping desk control.

• Report all lost and found articles immediately to the desk coordinator.

• Responsible for Check staff grooming and hygiene.

• Complete all paperwork and closing duties before leaving.

• Review status of assignments and hand over any follow-up action with an on-coming supervisor.

• Controls all equipment and supplies issues and returns.

• Supervises proper care and use of equipment and machine.

• Maintains close coordination with other staff.

• Prepares daily attendance report.

• Hands over with other shift fills in the logbook.

• Perform any other duties assigned by the housekeeper.

Prerequisites:

Service orientated, personality, leadership capabilities

Good health, Neat and pleasant appearance.

Education:

High School or Diploma or Hotel management diploma.

Experience:

Two to three-year experience in the floor or public area management.