Job Description for Housekeeping Clerk

Position Title: Housekeeping Clerk

Reports To: Housekeeping Floor Supervisor

Position Summary:

The Housekeeping Clerk is responsible to attend to all requests by phone, housekeeping mobile application, email, hotel software traces etc. he/she should receives and ensures proper recording and follow up of all guest requests.

He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Housekeeping Clerk Duties and Responsibilities:

  • Answers all telephones calls promptly and courteously, all guest requests are to be promptly followed up and channelled through the proper personnel.

  • Maintains close coordination with other departments and staffs.

  • Checks all keys and all forms on a daily basis.

  • Maintains a regular update on the system especially on room changes to facilitate the front office in their sales of rooms.

  • Prepares daily attendance report.

  • Receives calls for maintenance, fills out maintenance orders and forwards them to the engineering department, frequent follow up on unfinished orders.

  • Records lost and found articles. And all items to be locked in store before the close of shift and the items claimed to be documented in the log, and updated in the hotel PMS.

  • All on loan items to be recorded and the guests are to sign a loan chit for items borrowed from housekeeping.

  • Prepares report of monthly amenities.

  • Should have good telephone etiquette.

  • Make the relevant room status changes on the software as per the instruction given by floor supervisors.

  • Prepare the room discrepancy list for the Front office.

  • Prepare the VIP amenities list.

  • Prepare the Min BAR consumption list.

  • Post minibar and laundry charged to the respective guest folios.

  • Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.

  • Prepare the missing/broken item register.

  • Handle the lost and found procedures and all enquiry.

  • Assumes any other duties assigned by the supervisor from time to time.

Prerequisites:

  • Service orientated, pleasing personality.

  • Good health, Neat and pleasant appearance.

  • Proficiency in computer programs like MS Word, Excel and working experience in popular hotel software is an added advantage.

Education:

  • High School or Diploma in Hotel Administration, Bachelor in Hotel Management.

Experience:

  • Experience of two to three years in a related position.