Job Description for Cloakroom Attendant

Position Title: Cloakroom Attendant / Cloakroom Assistant

Reports To: Public Area Superior / Control Desk Supervisor

Position Summary:

As a Cloakroom Attendant, you would be responsible to check, clean and restock all public area restrooms, lobby areas, restaurants, fitness room and spa. Assist the housekeeping department to drive immaculate cleaning standards, guest service and interdepartmental staff relations at all times.

Additionally able to answer general customer enquiries about the hotel's facilities, services, timings of different F&B outlets, SPA and other general policies and procedures of the facilities.

Cloakroom Attendant Duties and Responsibilities:

1. Responsible for the cleanliness of cloakroom/washroom and lobby areas.

2. Welcome all guests and receive coats, bags and other personal belongings from them and keep them in the designated area.

3. Ensuring that you are always polite and helpful towards guests and colleagues.

4. Maintain and clean all public area washrooms in the hotel.

5. Each washroom to be checked on a regular interval as per the standards set by the Executive housekeeper.

6. Clean all glass doors and mirrors in public areas.

7. Make regular rounds during the shift to keep the front of the hotel free from the trash.

8. Make regular rounds to empty ashtrays and urns from lobby and bar areas.

9. Make regular rounds to restock hand tissues, toilet rolls, hand wash liquids, sanitisers and shoe polishes.

10. Make sure all toilet bowls and urinal are clean and tidy at all times.

11. Polishes and cleans all furniture and fixtures in lobby, wash-rooms and other public areas.

12. Responsible for vacuum, mop and polishes all guest elevators.

13. Responsible to sweep, mop, scrub, wax, and polishes cloakrooms, lobby, restaurants and other public areas.

14. Responsible to clean and maintain cloakrooms/washrooms of restaurants, banquet halls, SPA and another public area etc.

15. Responsible for upkeeping and maintaining all cleaning equipment eg: Vacuum cleaner, Scrubbing machine, carpet shampoo machine etc.

16. Responsible for maintaining a time schedule for cleaning of each area.

17. Responsible for deep cleaning or spring cleaning of the designated area as per the schedule.

18. Able to use polishing and scrubbing machine and also have a good knowledge of chemicals and polishes.

19. In a large hotel tag all guest items and give a counter receipt or ticket.

20. Give the guests a ticket that corresponds to the number of their belongings.

21. Store coats, bags and other personal belongings according to the ticket number and keep them safe.

22. Take care of customers belongings efficiently always.

23. Return guest items and personal belongings to the guests.

24. Always keep the cloakroom/washroom areas clean and tidy.

25. Report any lost items, suspicious persons or items to the housekeeping desk and refer guest problems or complaints to supervisors immediately.

26. Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

27. Any other task as and when assigned by the supervisors or managers.

Prerequisites:

• Is proficient in the safe handling of all relevant equipment and machinery.

• Ability to follow instruction.

• Good understanding of using different cleaning machines and chemicals.

• Physical mobility and stamina required.

• Ability to work independently.

Education:

High school or Intermediate or Equivalent.

Experience:

1 to 2 years of experience in a similar role preferably in hotels or large offices.