25 Duties and Responsibility of Laundry Valet / Laundry Attendant

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Job Description, Duties, Interview Questions and Salary for Laundry Valet Attendant

Laundry Valet or Laundry Attendant is a job that involves the cleaning and maintenance of linens, towels, and other garments. The primary responsibilities of a laundry valet or attendant include washing, ironing, and folding clothes. They also ensure that the laundry is properly sorted and that the right detergents and cleaning agents are used.

A laundry valet or attendant may work in a variety of settings, including hotels, resorts, hospitals, and other facilities that require regular laundry services. They must have excellent organizational skills, attention to detail, and be able to work efficiently and effectively in a fast-paced environment.

It is important for laundry valets or attendants to maintain high standards of cleanliness and hygiene when handling laundry items. They must also be able to maintain and repair laundry equipment when necessary. Additionally, they may be required to interact with customers, so good communication and customer service skills are a must.

Overall, a laundry valet or attendant plays an important role in ensuring that laundry items are properly cleaned, maintained, and delivered in a timely manner. It is a challenging and rewarding job that requires a strong work ethic and attention to detail.

Being a laundry valet you are responsible for ensuring that all laundry services for the hotel’s guests are done as per the standard policies and are met on time. Also responsible for laundry collection from guest rooms, dry-cleaning, washing, drying, pressing, and folding of guest laundry along with other hotel linen.

Additionally properly tags Guest items and then sorts for appropriate action like Washing, dry cleaning, stain removal, pressing, or sending for repair to the hotel tailor.

Laundry Valet Attendant Duties and Responsibilities:

  1. Responsible for picking up and delivery of in-house guest laundry.
  2.  Responsible to collect and deliver outside guest laundry / dry cleaning.
  3.  Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
  4.  Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
  5.  Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
  6.  Check all items for damage or stains and take appropriate action to rectify these issues.
  7.  Report immediately to the superiors in case any valuable items like cash, jewelry, credit cards, etc. are found in guests’ cloth pockets.
  8.  Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
  9.  Once processed, neatly fold or hang the clothing as requested by the guest on the laundry sheet.
  10.  Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing, or sending for repair to the hotel’s tailor.
  11.  Able to process the staff uniforms on the correct equipment using the appropriate chemicals and temperature.
  12.  Once processed, hangs and transports clean uniforms to Housekeeping.
  13.  Shakes wet sheets, table linens, and napkins before ironing to spread them out.
  14.  Responsible for feeding washed linens and napkins into the iron folder or calendar machine.
  15.  Retrieves folded linens and stacks or hang clean linens as appropriate.
  16.  Sorts clean towels, rugs, and robes.
  17.  Uses towel folder and manual folding for bath towels, washcloths, rugs, and robes.
  18.  Assist in the loading and unloading of dryers and sort out washed laundry items
  19.  Operates and maintains folding equipment, presser, and iron.
  20.  Operates and maintains washer, dryer, dry cleaning machine, etc.
  21.  Report any technical problems or deficiencies to the Laundry manager or maintenance team.
  22.  Place folded product on appropriate rack.
  23.  Report any damage or deficiencies in the laundry items to the laundry manager.
  24.  Assist in inventories and attend all departmental training as informed and scheduled by the manager.
  25.  Assists with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager.

Position Title: Laundry Valet / Laundry Attendant

Reports To: Laundry Manager / Laundry Superior

Prerequisites:

  • Basic tailoring experience or sewing skills.
  •  Taking Responsibility.
  •  Recognizing Differences and eye for detail.
  •  Understanding of Laundry machines and chemicals.
  •  Ability to work under pressure

Education:

High School Diploma or Intermediate or Equivalent preferred. Basic computer knowledge and working experience with laundry machines.

Experience:

Previous experience in a hotel laundry/linen department, with a minimum of 1 to 2 years of experience in large laundry operations of 5-star or branded hotels.

When interviewing candidates for a Laundry Valet or Laundry Attendant position, it’s important to assess their attention to detail, organizational skills, and ability to handle laundry tasks efficiently. Here are some interview questions and salary details:

Interview Questions For Laundry Valet or Laundry Attendant:

  1. Can you describe your experience in working as a Laundry Valet or Laundry Attendant?
    • Look for candidates who have relevant experience in handling laundry tasks in a hospitality or similar setting.
  2. How do you prioritize and organize laundry tasks to ensure timely and efficient service?
    • Assess the candidate’s organizational skills and their ability to manage a workload in a fast-paced environment.
  3. What measures do you take to ensure the proper handling and care of different types of fabrics and garments during the laundry process?
    • Evaluate the candidate’s knowledge of laundry best practices, including fabric care and garment handling.
  4. How do you handle special requests or instructions from guests regarding their laundry preferences?
    • Look for candidates who are attentive to guest needs and can handle specific requests or preferences with care.
  5. Can you describe a situation where you had to address a laundry-related issue or complaint from a guest? How did you handle it?
    • Assess the candidate’s customer service and problem-solving skills, especially in dealing with guest concerns related to laundry services.
  6. What steps do you take to maintain a clean and organized laundry area?
    • Evaluate the candidate’s commitment to cleanliness and their understanding of maintaining a hygienic work environment.
  7. How do you ensure that you are following safety and sanitation protocols in the laundry process?
    • Assess the candidate’s awareness of safety measures and their commitment to maintaining a safe working environment.

Salary Details: As of January 2022, the salary range for a Laundry Valet or Laundry Attendant in the United States was approximately $25,000 to $35,000 per year. However, salary figures can vary based on factors such as experience, location, and the type of establishment. It’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date salary information in your specific region or industry.


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