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Handy Man | Shift Operator | Maintenance Technician Duties and Responsibility

Job Description for Maintenance Technician in hotels

POSITION TITLE: Maintenance Technician / Handyman / Shift Operator

REPORTS TO: Chief Engineer / Shift In-charge


Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.

Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.


  • Respond and attend to guest repair requests.

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests.

  • Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.

  • Communicate with different types of people to comprehend what they want and to provide them with information and assistance.

  • Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.

  • Update the maintenance work order form / Job card and file them. 

  • Ability to interpret readings from meters & gauges and other measuring units. 

  • Ability to prioritize and organize work assignments.

  • Ability to work under pressure situations and exercise good judgements.

  • Ability to focus attention on details, speed and accuracy.

  • Ability to maintain confidentiality of hotel guests and pertinent hotel information.

  • Ability to ensure security of guest room access and hotel property.

  • Ability to read and understand test equipment, measuring devices, and safety manuals.

  • Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware,  electrical equipment including lamps, air conditioners / HVAC and AC ducts.

  • Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. 

  • Program TV's and perform general housekeeping and engineering-related inventory duties.

  • Test, troubleshoot and perform basic repair on all types of equipment.

  • To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.

  • To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.

  • To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.

  • To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.

  • Read and understand blueprints, schematic drawings, and technical parts breakdown.

  • Carry out specific oral and written instructions.

  • Maintain maintenance inventory and requisition parts and supplies as needed. 

  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

  • Maintains the hotel facility and related equipment in a safe and efficient manner.

  • Performs other duties as assigned by Engineering Supervisor or Chief Engineer.
  • Train and instruct other members of the staff through sharing of knowledge and skills. 


To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi-task in busy environment and adheres to hotel the Standard Operating Procedures. 


ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical.


Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral.

Augustine's Avatar


Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.