Housekeeping Control Desk Activities
HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... Control Desk:
- The Housekeeping control desk is the nerve centre of the Housekeeping Department.
- It is the one point of contact for all Housekeeping activities which also controls, co-ordinates and keeps a constant link among the various activities taking place at different locations by Housekeeping staff. And also people associated with Housekeeping within the HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... premises.
- Coordinates with the Front Office for room status. updation and sorting out room discrepancy issues.
- Coordinates with the maintenance department regarding guest room maintenance issues.
Registers/reports maintained in the housekeeping control desk:
DepartureThe time when the in-house/resident guest leaves the hotel. register:
To keep track of changes in the status of guest rooms from Dirty to Clean for re-selling. It also acts as a control book for Mini bar consumption checking in check out rooms.
Expected ArrivalList of guest who is expected to arrive for the day/selected date. The list shows the guest name; nu... RegisterRegister is the Process of filling in the registration card at check-in.:
Keep track of the arrival of pre-registered guests as regards profile/VIP status, timing, pax, and any special request.
Room StatusInformation about current and future availability of guest rooms in a lodging property. Current avai... Report:
Shows the list of all rooms in the hotel with their current room status, ( Eg: Dirt VacantA room status term indicating that the room has been cleaned and inspected; and is ready for the arr..., Vacant Clean, Dirty Clean, OOOOut-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of re... – Out of order, OOSOut of Service (OOS ): Rooms kept under out of service are not deducted from the hotel inventory. Th... – Out of service, etc. )
GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... call Register:
To note down any relevant messages about guest rooms and adjoining areas.
E.g. Maintenance, requests, special instructions, etc. It helps in keeping track of the completion of the activity and the duration of the same.
Mini bar and Laundry PostingPosting is a recording of business transactions in accounts; or from journals to accounts. Reports:
Shows the list of postings/sales under the revenue head Laundry, Mini Bar, Dry Cleaning Etc.
Control desk checklist:
To keep track of all keys, key cards, “I need it now” cupboard items, etc. during the changeover of shifts.
Missing item Register:
Any item placed in guest rooms [other than consumable items] found missing in a departure room is recorded in this Register after duly informing the LobbyCommon lounge for all resident and non-resident guests. On most cases the front office or front desk... ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... on duty.
Breakage Register:
Any breakable item found damaged/broken or that opts damaged/ broken while handling is duly recorded in this Register.
Lost and FoundShould guests lost any of their belongings; the housekeeping and security staff would register the n... Register:
Any personal item/article of guest found anywhere in the Hotel premises is recorded in this Register with the relevant details.
Training Summary questions:
Q1. What is the role of a control desk in the housekeeping department?
Q2. What are the types of reports used in the HK control desk?
Q3. What are the types of registers maintained in the HK control desk?
Q4. What information does a room status report provide?
Q5. Who is to be reported in case of any missing items in guest rooms?
Patreon Only SOP Download
SOP Number: Housekeeping SOP - 03 Department: Housekeeping – General Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 30 Minutes
