Standard Procedure For Servicing Of Guest Rooms
1. Servicing of OccupiedA room status term indicating that a guest is currently registered to the room. Rooms:
- All occupied rooms are serviced twice daily and as and when requested by the guest.
- Enter the room according to the procedure of entry to guestrooms.
- Clear the garbage according to the procedure of removal of garbage from dustbins.
- Collect the soiled linen and throw it in the linen bag.
- Make the bed, and follow the bed-making procedure.
- Perform dusting of the room.
- Vacuuming of carpet and the upholstery maintenance.
- Clean Bathroom.
- All amenities are replenished in the bathroom. (Maintain photograph for standard amenity placement)
- After servicing the room following facility functions are to be checked.
- Television
- All Telephones
- All Bulbs.
- Any in-room Entertainment system.
2. Servicing of vacant room:
- The room has to be spic and span at every given time.
- Knock on the door.
- Switch on all lights.
- Open heavy and sheer curtains.
- Remove turn-down service.
- Put bed cover.
- Do the dusting.
- Replenish water and ice.
- Mop bathroom flooring with disinfectant.
- Vacuum the carpet if necessary.
- Close sheer curtain.
- The heavy curtain should be half-closed.
- Put off all the lights.
- Give final looks and shut the door.
3. Servicing of vacant dirty room:
- VacantA room status term indicating that the room has been cleaned and inspected; and is ready for the arr... dirty rooms are cleaned thoroughly and all used items/ amenities are changed with fresh ones. Left guest items to be deposited at the housekeeping control Desk.
- Knock and enter the room.
- All drawers and cupboards are checked for any lost and found of guests.
- All dustbins are cleared of garbage.
- Soiled linen is to be removed.
- The bed is made according to the procedure for bed making.
- Dusting of the room is done.
- Vacuum upholstery and carpet.
- All glassware and Ashtrays have to be cleaned.
- All guest amenities in the room have to be replenished.
- The bathroom is cleaned according to the procedure.
- Replenished amenities in the bathroom.
- All items used by the previous guest are changed with fresh ones.
- All maintenance work is noted and given to the Engineering department.
- Inform room status to the HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... control desk.
Training Summary questions:
Q1. What is the difference in servicing occupied, Dirty, and vacant departure rooms?
Q2. Points while servicing an occupied room?
Q3. Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’?
Q4. What is all to be checked after servicing the room?
Q5. Whom to be reported in case you find any issues with TV / Bulbs etc.?
SOP Number: Housekeeping SOP - 02 Department: Housekeeping – Guest Room Maintaining Date Issued: DATE THE DOCUMENT WAS CREATED Time to Train: 45 Minutes