Property Management system (PMS) demo questioners for Front Desk Functions

• Easy to Search and Retrieve existing bookings.

• View Hotel Status with single click.

• Quick Overview of hotel availability for next two weeks or month.

• Room Plan or Floor Plan view.

• Quick walk in booking creation. ( Availability check + Reservation creation+ Allocation of Room+Print Regcard )

• Ease and Speed of Check-in process ( Assign Room, Print Registration card and show Check-in)

• Room Allocation with guest requests and room features.

• Auto Room Allocation for Groups or multi room bookings.

• Room moves – simplicity, rate change prompt, Move Reason and audit log.

• Allow soft check-out where a folio is open for charges from outlets but room invoice not settled yet.

• Allow soft check-in where a folio is open for charges from outlets but no room is yet assigned.

• Print and re-print registration card.

• Print Registration Cards for each sharing guest.

• Print Registration Card With Serial number. 

• Remote check-in from I pad or Android Tablets.

• Signing on registration card on I pad or Android Tablets.

• Warning to users when check-in done on a Dirty Room, User rights to allow check-in to Dirty or OOO Rooms.

• Possibility of Check-in while End of day process.

• Allow multiple shares per room, each with own folio(s), permitting multiple arrival departure date.

• Create Sharing Reservation.

• Add Companions or second guests without creating sharer reservations.

• Split Sharer to Individual Booking, Add a new or existing booking as sharer.

• Sharer Reservations can automatically split the room rate, but also provide the ability to manually adjust sharers with rates by percentage or fixed amount.

• Routing Charges to Another Room, Within the room to different Invoice, To Group master.

• Reinstate Cancelled booking.

• Void Check-in by authorized users.

• Behaviour of the system when voiding check-in if there is any transaction on the Folio.

• Rooms on Queue or Waiting to be cleaned.

• Schedule Room Move in advance.

• Enter Wakeup Calls and print wake up call report.

• Enter Messages for guest and print message slip.

• Possibility to interface and show guest messages on television.

• Enter Actionable traces or inter departmental messages.

• Traces are tracked by user entered, user resolved, user modified, assigned to department etc.

• Quick Trace packages.

• Auto pop-up for traces and Turn off auto pop-up for certain traces.

• Custom Alerts and pop-up for traces, Messages, VIP codes.

• Guest Birthday alert with pop-up.

• Ability to automatically Apply / Change special Rates, Rate Codes, segments etc. for any day or multiple days during the course of the stay. Without manual intervention.

• Alter reservation during Course of stay.

• Should not allow to alter arrival date after check-in.

• Automatically override the arrival time with actual arrival time at check-in.

• Automatically update the departure time with actual Departure time.

• Guest locator option.

• Guest SMS and email integration.

• Multiple type of profile ( Guest, Company, Travel Agent, Group and Source )

• Detailed guest profile. ( Multiple address, multiple communication method, Invoice history, Revenue history, Stay history, Cancellation History, No-Show History, Future Stay details. Letters and correspondences etc.)

• Ability to attach Scanned documents to the guest profile.

• Ability to update guest profile details with a ID / card scanner.

• Ability to update the guest Passport and ID details with ID / Card scanner.

• Ability to update multiple Loyalty card details.

• Take Credit Card Authorization for Reservations.

• Option to enable PCI compliance.

• Updated notes or special remarks on guest profile.

• Update guest complaints details, which can be searched by date.

• Update preferred room number on guest profile.

• Select multiple Room Specific features on guest profile.

• Select multiple Guest Specific features on guest profile.

• Select Preferred laundry pattern.

• Select Guest mailing preferences.

• Attach the VIP code to the guest profile.

• Attach Salutation and Personal Salutation.

• Attach Nationality to guest profile.  

• Attach Regions to guest profile.  

• Option to clean up or merge duplicate profile (Profile Management)

• Option to export  guest mailing list as per different criteria or filters.

• Option to send Automated Thank you and welcome letters with pre defined triggers eg: 24hrs before arrival, 48hrs after departure etc.

• Configure, add, Modify  Guest Stationariness easily on the system. Without any technical knowledge or coding.

• Option to update multiple Loyalty programs.

• Option to update multiple guest credit cards.

• Credit cards to me masked and should be visible for only certain privileged users.

• Group Room Management.

• Group Room Allocation and Check-in.

• Group Room check-out.

• Group check-in,  quick review of names, room assignment and swapping of rooms and re-arrangement of sharers.

• Group Actions ( Apply to all, Apply to Members and Master, Apply to Master only, Choose from list)

• Group alter reservation. 

• Group Wakeup call. 

• Group Messages.  

• Group Posting.  

• Group Traces.  

• Group Routing.  

• Group Cancel and Reinstate.

• Update Airport Drop and Pickup details.

• Show all standard Front office reports. ( Arrival Reports, Departure Reports, In-house reports, Group reports, Pick up and drop off reports, Wakeup call reports, VIP reports, posting reports, cashiering reports, Birthday report etc. )

• Possibility to build custom reports as per requirement ( Using report builders)

• Possibility to print historical Arrival, departure, in-house, rate variance, guest account balance report, cashiering reports etc.

• Tracking Amendments.

• Print Meal plan or Breakfast report.

• User Rights for each functions for front office.

• Detailed user log or Audit report for each changes done on reservation.

• Usability of front office functionality from mobile device.

• Quick keys for important front desk functionality.

• Auto Logoff users if system is idle for X amount of time.

• Export lists and reports to excel.

• Email reports directly from the system as .pdf or html.