Property Management system (PMS) demo questioners for Front Desk Functions
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Easy to Search and Retrieve existing bookings.
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Quick Overview of hotel availability for next two weeks or month.
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Room Plan or Floor Plan view.
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Quick walk in booking creation. ( Availability check + Reservation creation+ Allocation of Room+Print Regcard )
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Ease and Speed of Check-in process ( Assign Room, Print Registration card and show Check-in)
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Room Allocation with guest requests and room features.
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Auto Room Allocation for Groups or multi room bookings.
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Room moves – simplicity, rate change prompt, Move Reason and audit log.
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Allow soft check-out where a folio is open for charges from outlets but room invoice not settled yet.
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Allow soft check-in where a folio is open for charges from outlets but no room is yet assigned.
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Print and re-print registration card.
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Print Registration Cards for each sharing guest.
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Print Registration Card With Serial number.
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Remote check-in from I pad or Android Tablets.
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Signing on registration card on I pad or Android Tablets.
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Warning to users when check-in done on a Dirty Room, User rights to allow check-in to Dirty or OOO Rooms.
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Possibility of Check-in while End of day process.
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Allow multiple shares per room, each with own folio(s), permitting multiple arrival departure date.
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Create Sharing Reservation.
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Add Companions or second guests without creating sharer reservations.
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Split Sharer to Individual Booking, Add a new or existing booking as sharer.
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Sharer Reservations can automatically split the room rate, but also provide the ability to manually adjust sharers with rates by percentage or fixed amount.
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Routing Charges to Another Room, Within the room to different Invoice, To Group master.
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Reinstate Cancelled booking.
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Void Check-in by authorized users.
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Behaviour of the system when voiding check-in if there is any transaction on the Folio.
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Rooms on Queue or Waiting to be cleaned.
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Schedule Room Move in advance.
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Enter Wakeup Calls and print wake up call report.
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Enter Messages for guest and print message slip.
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Possibility to interface and show guest messages on television.
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Enter Actionable traces or inter departmental messages.
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Traces are tracked by user entered, user resolved, user modified, assigned to department etc.
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Quick Trace packages.
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Auto pop-up for traces and Turn off auto pop-up for certain traces.
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Custom Alerts and pop-up for traces, Messages, VIP codes.
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Guest Birthday alert with pop-up.
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Ability to automatically Apply / Change special Rates, Rate Codes, segments etc. for any day or multiple days during the course of the stay. Without manual intervention.
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Alter reservation during Course of stay.
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Should not allow to alter arrival date after check-in.
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Automatically override the arrival time with actual arrival time at check-in.
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Automatically update the departure time with actual Departure time.
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Guest locator option.
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Guest SMS and email integration.
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Multiple type of profile ( Guest, Company, Travel Agent, Group and Source )
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Detailed guest profile. ( Multiple address, multiple communication method, Invoice history, Revenue history, Stay history, Cancellation History, No-Show History, Future Stay details. Letters and correspondences etc.)
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Ability to attach Scanned documents to the guest profile.
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Ability to update guest profile details with a ID / card scanner.
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Ability to update the guest Passport and ID details with ID / Card scanner.
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Ability to update multiple Loyalty card details.
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Take Credit Card Authorization for Reservations.
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Option to enable PCI compliance.
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Updated notes or special remarks on guest profile.
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Update guest complaints details, which can be searched by date.
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Update preferred room number on guest profile.
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Select multiple Room Specific features on guest profile.
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Select multiple Guest Specific features on guest profile.
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Select Preferred laundry pattern.
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Select Guest mailing preferences.
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Attach the VIP code to the guest profile.
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Attach Salutation and Personal Salutation.
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Attach Nationality to guest profile.
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Attach Regions to guest profile.
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Option to clean up or merge duplicate profile (Profile Management)
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Option to export guest mailing list as per different criteria or filters.
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Option to send Automated Thank you and welcome letters with pre defined triggers eg: 24hrs before arrival, 48hrs after departure etc.
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Configure, add, Modify Guest Stationariness easily on the system. Without any technical knowledge or coding.
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Option to update multiple Loyalty programs.
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Option to update multiple guest credit cards.
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Credit cards to me masked and should be visible for only certain privileged users.
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Group Room Management.
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Group Room Allocation and Check-in.
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Group Room check-out.
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Group check-in, quick review of names, room assignment and swapping of rooms and re-arrangement of sharers.
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Group Actions ( Apply to all, Apply to Members and Master, Apply to Master only, Choose from list)
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Group alter reservation.
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Group Wakeup call.
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Group Messages.
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Group Posting.
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Group Traces.
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Group Routing.
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Group Cancel and Reinstate.
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Update Airport Drop and Pickup details.
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Show all standard Front office reports. ( Arrival Reports, Departure Reports, In-house reports, Group reports, Pick up and drop off reports, Wakeup call reports, VIP reports, posting reports, cashiering reports, Birthday report etc. )
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Possibility to build custom reports as per requirement ( Using report builders)
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Possibility to print historical Arrival, departure, in-house, rate variance, guest account balance report, cashiering reports etc.
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Tracking Amendments.
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Print Meal plan or Breakfast report.
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User Rights for each functions for front office.
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Detailed user log or Audit report for each changes done on reservation.
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Usability of front office functionality from mobile device.
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Quick keys for important front desk functionality.
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Auto Logoff users if system is idle for X amount of time.
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Export lists and reports to excel.
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Email reports directly from the system as .pdf or html.