Property Management system (PMS) demo questioners for Front Desk Functions

  • Easy to Search and Retrieve existing bookings.

  • View Hotel Status with single click.

  • Quick Overview of hotel availability for next two weeks or month.

  • Room Plan or Floor Plan view.

  • Quick walk in booking creation. ( Availability check + Reservation creation+ Allocation of Room+Print Regcard )

  • Ease and Speed of Check-in process ( Assign Room, Print Registration card and show Check-in)

  • Room Allocation with guest requests and room features.

  • Auto Room Allocation for Groups or multi room bookings.

  • Room moves – simplicity, rate change prompt, Move Reason and audit log.

  • Allow soft check-out where a folio is open for charges from outlets but room invoice not settled yet.

  • Allow soft check-in where a folio is open for charges from outlets but no room is yet assigned.

  • Print and re-print registration card.

  • Print Registration Cards for each sharing guest.

  • Print Registration Card With Serial number. 

  • Remote check-in from I pad or Android Tablets.

  • Signing on registration card on I pad or Android Tablets.

  • Warning to users when check-in done on a Dirty Room, User rights to allow check-in to Dirty or OOO Rooms.

  • Possibility of Check-in while End of day process.

  • Allow multiple shares per room, each with own folio(s), permitting multiple arrival departure date.

  • Create Sharing Reservation.

  • Add Companions or second guests without creating sharer reservations.

  • Split Sharer to Individual Booking, Add a new or existing booking as sharer.

  • Sharer Reservations can automatically split the room rate, but also provide the ability to manually adjust sharers with rates by percentage or fixed amount.

  • Routing Charges to Another Room, Within the room to different Invoice, To Group master.

  • Reinstate Cancelled booking.

  • Void Check-in by authorized users.

  • Behaviour of the system when voiding check-in if there is any transaction on the Folio.

  • Rooms on Queue or Waiting to be cleaned.

  • Schedule Room Move in advance.

  • Enter Wakeup Calls and print wake up call report.

  • Enter Messages for guest and print message slip.

  • Possibility to interface and show guest messages on television.

  • Enter Actionable traces or inter departmental messages.

  • Traces are tracked by user entered, user resolved, user modified, assigned to department etc.

  • Quick Trace packages.

  • Auto pop-up for traces and Turn off auto pop-up for certain traces.

  • Custom Alerts and pop-up for traces, Messages, VIP codes.

  • Guest Birthday alert with pop-up.

  • Ability to automatically Apply / Change special Rates, Rate Codes, segments etc. for any day or multiple days during the course of the stay. Without manual intervention.

  • Alter reservation during Course of stay.

  • Should not allow to alter arrival date after check-in.

  • Automatically override the arrival time with actual arrival time at check-in.

  • Automatically update the departure time with actual Departure time.

  • Guest locator option.

  • Guest SMS and email integration.

  • Multiple type of profile ( Guest, Company, Travel Agent, Group and Source )

  • Detailed guest profile. ( Multiple address, multiple communication method, Invoice history, Revenue history, Stay history, Cancellation History, No-Show History, Future Stay details. Letters and correspondences etc.)

  • Ability to attach Scanned documents to the guest profile.

  • Ability to update guest profile details with a ID / card scanner.

  • Ability to update the guest Passport and ID details with ID / Card scanner.

  • Ability to update multiple Loyalty card details.

  • Take Credit Card Authorization for Reservations.

  • Option to enable PCI compliance.

  • Updated notes or special remarks on guest profile.

  • Update guest complaints details, which can be searched by date.

  • Update preferred room number on guest profile.

  • Select multiple Room Specific features on guest profile.

  • Select multiple Guest Specific features on guest profile.

  • Select Preferred laundry pattern.

  • Select Guest mailing preferences.

  • Attach the VIP code to the guest profile.

  • Attach Salutation and Personal Salutation.

  • Attach Nationality to guest profile.  

  • Attach Regions to guest profile.  

  • Option to clean up or merge duplicate profile (Profile Management)

  • Option to export  guest mailing list as per different criteria or filters.

  • Option to send Automated Thank you and welcome letters with pre defined triggers eg: 24hrs before arrival, 48hrs after departure etc.

  • Configure, add, Modify  Guest Stationariness easily on the system. Without any technical knowledge or coding.

  • Option to update multiple Loyalty programs.

  • Option to update multiple guest credit cards.

  • Credit cards to me masked and should be visible for only certain privileged users.

  • Group Room Management.

  • Group Room Allocation and Check-in.

  • Group Room check-out.

  • Group check-in,  quick review of names, room assignment and swapping of rooms and re-arrangement of sharers.

  • Group Actions ( Apply to all, Apply to Members and Master, Apply to Master only, Choose from list)

  • Group alter reservation. 

  • Group Wakeup call. 

  • Group Messages.  

  • Group Posting.  

  • Group Traces.  

  • Group Routing.  

  • Group Cancel and Reinstate.

  • Update Airport Drop and Pickup details.

  • Show all standard Front office reports. ( Arrival Reports, Departure Reports, In-house reports, Group reports, Pick up and drop off reports, Wakeup call reports, VIP reports, posting reports, cashiering reports, Birthday report etc. )

  • Possibility to build custom reports as per requirement ( Using report builders)

  • Possibility to print historical Arrival, departure, in-house, rate variance, guest account balance report, cashiering reports etc.

  • Tracking Amendments.

  • Print Meal plan or Breakfast report.

  • User Rights for each functions for front office.

  • Detailed user log or Audit report for each changes done on reservation.

  • Usability of front office functionality from mobile device.

  • Quick keys for important front desk functionality.

  • Auto Logoff users if system is idle for X amount of time.

  • Export lists and reports to excel.

  • Email reports directly from the system as .pdf or html.