Property Management system (PMS) demo questioners for Front Desk Functions
Easy to Search and Retrieve existing bookings.
Quick Overview of hotel availability for next two weeks or month.
Room Plan or Floor Plan view.
Ease and Speed of Check-in process ( Assign Room, Print Registration card and show Check-in)
Room Allocation with guest requests and room features.
Auto Room Allocation for Groups or multi room bookings.
Room moves – simplicity, rate change prompt, Move Reason and audit log.
Allow soft check-in where a folio is open for charges from outlets but no room is yet assigned.
Print and re-print registration card.
Print Registration Cards for each sharing guest.
Print Registration Card With Serial number.
Remote check-in from I pad or Android Tablets.
Signing on registration card on I pad or Android Tablets.
Warning to users when check-in done on a Dirty Room, User rights to allow check-in to Dirty or OOO Rooms.
Possibility of Check-in while End of day process.
Allow multiple shares per room, each with own folio(s), permitting multiple arrival departure date.
Create Sharing Reservation.
Add Companions or second guests without creating sharer reservations.
Split Sharer to Individual Booking, Add a new or existing booking as sharer.
Sharer Reservations can automatically split the room rate, but also provide the ability to manually adjust sharers with rates by percentage or fixed amount.
Routing Charges to Another Room, Within the room to different Invoice, To Group master.
Reinstate Cancelled booking.
Void Check-in by authorized users.
Behaviour of the system when voiding check-in if there is any transaction on the Folio.
Rooms on Queue or Waiting to be cleaned.
Schedule Room Move in advance.
Enter Wakeup Calls and print wake up call report.
Enter Messages for guest and print message slip.
Possibility to interface and show guest messages on television.
Enter Actionable traces or inter departmental messages.
Traces are tracked by user entered, user resolved, user modified, assigned to department etc.
Quick Trace packages.
Auto pop-up for traces and Turn off auto pop-up for certain traces.
Custom Alerts and pop-up for traces, Messages, VIP codes.
Guest Birthday alert with pop-up.
Ability to automatically Apply / Change special Rates, Rate Codes, segments etc. for any day or multiple days during the course of the stay. Without manual intervention.
Alter reservation during Course of stay.
Should not allow to alter arrival date after check-in.
Automatically override the arrival time with actual arrival time at check-in.
Automatically update the departure time with actual Departure time.
Guest locator option.
Guest SMS and email integration.
Multiple type of profile ( Guest, Company, Travel Agent, Group and Source )
Detailed guest profile. ( Multiple address, multiple communication method, Invoice history, Revenue history, Stay history, Cancellation History, No-Show History, Future Stay details. Letters and correspondences etc.)
Ability to attach Scanned documents to the guest profile.
Ability to update guest profile details with a ID / card scanner.
Ability to update the guest Passport and ID details with ID / Card scanner.
Ability to update multiple Loyalty card details.
Take Credit Card Authorization for Reservations.
Option to enable PCI compliance.
Updated notes or special remarks on guest profile.
Update guest complaints details, which can be searched by date.
Update preferred room number on guest profile.
Select multiple Room Specific features on guest profile.
Select multiple Guest Specific features on guest profile.
Select Preferred laundry pattern.
Select Guest mailing preferences.
Attach the VIP code to the guest profile.
Attach Salutation and Personal Salutation.
Attach Nationality to guest profile.
Attach Regions to guest profile.
Option to clean up or merge duplicate profile (Profile Management)
Option to export guest mailing list as per different criteria or filters.
Option to send Automated Thank you and welcome letters with pre defined triggers eg: 24hrs before arrival, 48hrs after departure etc.
Configure, add, Modify Guest Stationariness easily on the system. Without any technical knowledge or coding.
Option to update multiple Loyalty programs.
Option to update multiple guest credit cards.
Credit cards to me masked and should be visible for only certain privileged users.
Group Room Management.
Group Room Allocation and Check-in.
Group Room check-out.
Group check-in, quick review of names, room assignment and swapping of rooms and re-arrangement of sharers.
Group Actions ( Apply to all, Apply to Members and Master, Apply to Master only, Choose from list)
Group alter reservation.
Group Wakeup call.
Group Cancel and Reinstate.
Update Airport Drop and Pickup details.
Show all standard Front office reports. ( Arrival Reports, Departure Reports, In-house reports, Group reports, Pick up and drop off reports, Wakeup call reports, VIP reports, posting reports, cashiering reports, Birthday report etc. )
Possibility to build custom reports as per requirement ( Using report builders)
Possibility to print historical Arrival, departure, in-house, rate variance, guest account balance report, cashiering reports etc.
Print Meal plan or Breakfast report.
User Rights for each functions for front office.
Detailed user log or Audit report for each changes done on reservation.
Usability of front office functionality from mobile device.
Quick keys for important front desk functionality.
Auto Logoff users if system is idle for X amount of time.
Export lists and reports to excel.
Email reports directly from the system as .pdf or html.