Daily Task list sample for Telephone Operator – Morning Shift
Date:________
Emp Code / Name:___________________
| Time | Task | Done |
| 07:00 – 07:30 | Attend Front Office Morning Briefing and Handover from Overnight Team | |
| Prepare task list of Front Office working | ||
| 07:30 – 12:30 | Test that the switchboard is working correctly | |
| Ensure the PBX system is in working order and cross check if telephone charges are getting captured on to the PMS | ||
| Check Wakeup call log book and update any pending calls on to the PMS / Telephone console. | ||
| Progress with all pending morning calls | ||
| Pick-up all incoming call within three rings and using standard telephone greetings. | ||
| Check all Stationary inventory like fax paper, wakeup call log book etc. | ||
| Monitor incoming Fax and disseminate accordingly | ||
| Constantly liaise with ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio... and ReceptionCounter in a hotel that registers guests. | ||
| Attend all incoming and outgoing calls promptly with a smile. | ||
| During peak hours, assist Front officeFront office is the communication; accounting; and service center of the hotel team if needed. | ||
| Update GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... profile as the reference from each enquiry calls. | ||
| Forward calls to all front desk departments and also to other departments in the hotel. | ||
| Coordinate between HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... supervisor and Room Attendant. | ||
| Check Email and forward to respective departments. | ||
| Ensure all guest messages and also internal messages are efficiently handled | ||
| Update the Operator log book for all Fax, Messages, DNDDND Card: A do not disturb card is hung outside the room to inform hotel staff or visitor that the o... request and also any employee calls which need to be billed to respective accounts. |
| 12:30 – 13:30 | Prepare Handover to Afternoon Team | |
| Attend Front Office Afternoon briefing | ||
| 13:30 – 17:30 | Monitor incoming Fax and disseminate accordingly | |
| Round Time (to be sent to NA) | ||
| Handle all incoming and outgoing calls professionally | ||
| Assist arrival guest on the direction to the hotel | ||
| Update directory information in the PMS | ||
| Divert calls according to the respective department; Sales, ReservationThe department that receives; documents and processes reservation requests., Event etc. And take the message in case there is no response from those departments. | ||
| Update the allowance log book | ||
| Scan the allowance forms & supporting doc of the day and forward to the Night ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... desk. | ||
| Compile today’s Morning Call record and file. |
Signature:______________ Verified By: ________________
