SOP - Housekeeping – Babysitting Service
SOP Number: FO – 29
Department: Housekeeping – General
Date Issued: 26-Jul-2014
Time to Train: 30 Minutes
Purpose: As per the management policy the Hotel should arrange the baby sitter who has license or any hotel staff who had been trained in child care service to provide such service to the guest.
This SOP shall ensure that babysitting service is available and all relevant details are informed to the customer.
When a request for babysitting service is received from the guest the Housekeeping staff should note down below details on the ‘Babysitting Request Form’:
Duration of babysitting service
How many babies/children to be taken care.
The child’s/children name and age.
Confirm the charges to the guest.
Child’s like and dislikes
Emergency contact number from the guest.
If the baby sitting service to be arrange from outside then liaise with the service provider (outsource company) to confirm the charges and booking.
Explain the charges to the guest and confirm how the charges will be made. The guest can pay cash to the baby sitter directly or charge it to the room account through pay out cash voucher right after the service.
Reconfirm the booking with the service provider (outsource company) once again.
Prepare the baby-sitter disclaimer letter for the guest and Executive Housekeeper’s approval.
Babysitter should arrive 15 minutes prior the booking time, and escorted by the HK supervisor / Duty Manager to the guest room.
Introduce the baby-sitter to the guest.
Return the baby-sitter disclaimer letter with guest’s signature to the Housekeeping office.
Babysitter should take care of the below:
Should not allow the baby/child to play with electrical appliance, water taps, matches, guest belonging except toys.
Should not carry the baby outside the guest room unless emergency.
Should report to the Housekeeping Manager or Duty Manager in case of injury or illness to the baby.
Training Summary questions:
Q1. What is the purpose of babysitting service?
Q2. What all details to be noted down on babysitting form?
Q3. Why it is required to explain the charges to the guest?
Q4. Who should escort the baby sitter to the guest room?
Q5. What are the do’s and don’ts while babysitting?