Suggested Training Schedule For New Housekeeping Employees
A training programme is only effective if it meets both your and the trainee's demands (s). A proposed training regimen is shown below. Read it carefully and make any required adjustments to help you manage your training sessions. You should give employees at least one day to review any Job Knowledge sections and Job Breakdowns before you plan to address the topic in a training session.
Day 1 - Housekeeping Staff Training Schedule:
Department Orientation Knowledge for All Employees:
Quality Guest Service
Safe Work Habits
Manager on Duty
Your Property's Fact Sheet
The Disabilities Act according to the country.
Day 2- Housekeeping Staff Training Schedule:
Review Day 1 (Plan additional training time, if necessary)
Knowledge for All Housekeeping Employees:
Working as a Team With Co-Workers and Other Departments.
OSHA (The Occupational Health and Safety Administration) Regulations or Similar as per the local regulation.
Using Cleaning Supplies Correctly and Safely.
Special Cleaning Requirements.
The Job Breakdowns for Tasks 1-5:
Task 1 Use Your Room Assignment Sheet.
Task 2 Get Guest Amenities for Assigned Rooms.
Task 3 Get Cleaning Supplies for Assigned Rooms.
Task 4 Keep Your Cart and Work Areas Organised.
Task 5 Enter the Guestroom.
Day 3 - Housekeeping Staff Training Schedule:
Review Day 2 (Plan additional training time, if necessary)
Knowledge for Room Attendants:
What Is a Room Attendant?
Superior Performance Standards.
Unusual Guestroom Situations
Room Status Codes
The Job Breakdowns for Tasks 6-12:
Task 6 Prepare the Guestroom for Cleaning
Task 7 Begin to Clean the Bathroom Task 8 Clean the Tub and Shower Area
Task 9 Clean the Toilet
Task 10 Clean the Sink and Vanity Task 11 Clean the Bathroom Floor
Task 12 Finish Cleaning the Bathroom
Day 4 - Housekeeping Staff Training Schedule:
Review Day 3 (Plan additional training time, if necessary)
The Job Breakdowns for
Tasks 13-21: Task 13 Clean the Guestroom Closet
Task 14 Make the Bed
Task 15 Dust the Guest room
Task 16 Replenish Supplies and Amenities
Task 17 Clean Windows, Tracks, and Sills
Task 18 Put Finishing Touches on the Guest room
Task 19 Vacuum the Guest room and Report Room Status
Task 20 Exit the Guest room
Task 21 Correct Cleaning Problems Found During Inspection.
Day 5 - Housekeeping Staff Training Schedule:
Review Day 4 (Plan additional training time, if necessary)
The Job Breakdowns for Tasks 22-26:
Task 22 Complete End-of-Shift Duties
Task 23 Rotate and Flip Mattresses
Task 24 Set Up or Remove Special Guest Service Equipment
Task 25 Clean Multi-Room Guest Suites
Task 26 Provide Evening Turn-Down Service
Employee cleans one complete room while the trainer observes.
Employee cleans a small number of rooms on his or her own
Add more rooms as the employee progresses