Suggested Training Schedule For New Housekeeping Employees

A training programme is only effective if it meets both your and the trainee's demands (s). A proposed training regimen is shown below. Read it carefully and make any required adjustments to help you manage your training sessions. You should give employees at least one day to review any Job Knowledge sections and Job Breakdowns before you plan to address the topic in a training session.

Day 1 - Housekeeping Staff Training Schedule:

Department Orientation Knowledge for All Employees:

• Quality Guest Service

• Bloodborne Pathogens

• Personal Appearance

• Emergency Situations

• Lost and Found

• Recycling Procedures

• Safe Work Habits

• Manager on Duty

• Your Property's Fact Sheet

• Employee Policies

• The Disabilities Act according to the country.

• The Task List for room attendants

Day 2- Housekeeping Staff Training Schedule:

Review Day 1 (Plan additional training time, if necessary)

Knowledge for All Housekeeping Employees:

• Working as a Team With Co-Workers and Other Departments.

• Telephone Courtesy.

• Security.

• Housekeeping Keys.

• OSHA (The Occupational Health and Safety Administration) Regulations or Similar as per the local regulation.

• Using Cleaning Supplies Correctly and Safely.

• Maintenance Needs.

• Special Cleaning Requirements.

• Housekeeping Inventories.

The Job Breakdowns for Tasks 1-5:

    Task 1 Use Your Room Assignment Sheet.

    Task 2 Get Guest Amenities for Assigned Rooms.

    Task 3 Get Cleaning Supplies for Assigned Rooms.

    Task 4 Keep Your Cart and Work Areas Organised.

    Task 5 Enter the Guestroom.

Day 3 - Housekeeping Staff Training Schedule:

Review Day 2 (Plan additional training time, if necessary)

Knowledge for Room Attendants:

• What Is a Room Attendant?

• Superior Performance Standards.

• Tip Sharing

• Unusual Guestroom Situations

• Deep-Cleaning Assignments

• Room Status Codes

The Job Breakdowns for Tasks 6-12:

   Task 6 Prepare the Guestroom for Cleaning

   Task 7 Begin to Clean the Bathroom Task 8 Clean the Tub and Shower Area

   Task 9 Clean the Toilet

   Task 10 Clean the Sink and Vanity Task 11 Clean the Bathroom Floor

   Task 12 Finish Cleaning the Bathroom

Day 4 - Housekeeping Staff Training Schedule:

Review Day 3 (Plan additional training time, if necessary)

The Job Breakdowns for

   Tasks 13-21: Task 13 Clean the Guestroom Closet

   Task 14 Make the Bed

   Task 15 Dust the Guest room

   Task 16 Replenish Supplies and Amenities

   Task 17 Clean Windows, Tracks, and Sills

   Task 18 Put Finishing Touches on the Guest room

   Task 19 Vacuum the Guest room and Report Room Status

   Task 20 Exit the Guest room

   Task 21 Correct Cleaning Problems Found During Inspection.

Day 5 - Housekeeping Staff Training Schedule:

Review Day 4 (Plan additional training time, if necessary)

The Job Breakdowns for Tasks 22-26:

   Task 22 Complete End-of-Shift Duties

   Task 23 Rotate and Flip Mattresses

   Task 24 Set Up or Remove Special Guest Service Equipment

   Task 25 Clean Multi-Room Guest Suites

   Task 26 Provide Evening Turn-Down Service

Employee cleans one complete room while the trainer observes.

Day 6:

• Employee cleans a small number of rooms on his or her own

• Add more rooms as the employee progresses