Suggested Training Schedule For New Housekeeping Employees
As a new housekeeping employee, you will undergo a comprehensive training schedule to ensure that you are fully equipped with the skills and knowledge required to carry out your role effectively. Our training program is designed to provide you with a thorough understanding of our company’s policies, procedures, and standards.
The first phase of the training will cover the basics of housekeeping, including cleaning techniques, handling cleaning equipment and supplies, and identifying and reporting maintenance issues. You will also learn how to interact with guests and handle their requests and complaints.
The second phase of the training will focus on the specific duties and responsibilities of your role, including cleaning guest rooms, public areas, and back-of-house areas, as well as restocking supplies and amenities.
Throughout the training program, you will be paired with an experienced housekeeper who will serve as your mentor and guide. You will also have access to online resources and training materials to assist you in your learning.
A training program is only effective if it meets both your and the trainee’s demands (s). A proposed training regimen is shown below. Read it carefully and make any required adjustments to help you manage your training sessions.
You should give employees at least one day to review any Job Knowledge sections and Job Breakdowns before you plan to address the topic in a training session.
Day 1 – Housekeeping Staff Training Schedule:
Department Orientation Knowledge for All Employees:
- Quality Guest Service
- Bloodborne Pathogens
- Personal Appearance
- Emergency Situations
- Lost and Found
- Recycling Procedures
- Safe Work Habits
- Manager on Duty
- Your Property’s Fact Sheet
- Employee Policies
- The Disabilities Act according to the country.
- The Task List for room attendants
Day 2- Housekeeping Staff Training Schedule:
Review Day 1 (Plan additional training time, if necessary)
Knowledge for All Housekeeping Employees:
- Working as a Team With Co-Workers and Other Departments.
- Telephone Courtesy.
- Housekeeping Keys.
- OSHA (The Occupational Health and Safety Administration) Regulations or Similar as per the local regulations.
- Using Cleaning Supplies Correctly and Safely.
- Maintenance Needs.
- Special Cleaning Requirements.
- Housekeeping Inventories.
The Job Breakdowns for Tasks 1-5:
Task 1 Use Your Room Assignment Sheet.
Task 2 Get Guest Amenities for Assigned Rooms.
Task 3 Get Cleaning Supplies for Assigned Rooms.
Task 4 Keep Your Cart and Work Areas Organised.
Task 5 Enter the Guestroom.
Day 3 – Housekeeping Staff Training Schedule:
Review Day 2 (Plan additional training time, if necessary)
Knowledge for Room Attendants:
- What Is a Room Attendant?
- Superior Performance Standards.
- Tip Sharing
- Unusual Guestroom Situations
- Deep-Cleaning Assignments
- Room Status Codes
The Job Breakdowns for Tasks 6-12:
Task 6 Prepare the guest for Cleaning
Task 7 Begin to Clean the Bathroom Task 8 Clean the Tub and Shower Area
Task 9 Clean the Toilet
Task 10 Clean the Sink and Vanity Task 11 Clean the Bathroom Floor
Task 12 Finish Cleaning the Bathroom
Day 4 – Housekeeping Staff Training Schedule:
Review Day 3 (Plan additional training time, if necessary)
The Job Breakdowns for
Tasks 13-21: Task 13 Clean the Guestroom Closet
Task 14 Make the Bed
Task 15 Dust the Guest room
Task 16 Replenish Supplies and Amenities
Task 17 Clean Windows, Tracks, and Sills
Task 18 Put Finishing Touches on the Guest room
Task 19 Vacuum the Guest room and Report the Room Status
Task 20 Exit the Guest room
Task 21 Correct Cleaning Problems Found During Inspection.
Day 5 – Housekeeping Staff Training Schedule:
Review Day 4 (Plan additional training time, if necessary)
The Job Breakdowns for Tasks 22-26:
Task 22 Complete End-of-Shift Duties
Task 23 Rotate and Flip Mattresses
Task 24 Set Up or Remove Special Guest Service Equipment
Task 25 Clean Multi-Room Guest Suites
Task 26 Provide Evening Turn-Down Service
An employee cleans one complete room while the trainer observes.
- Employee cleans a small number of rooms on his or her own
- Add more rooms as the employee progresses