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Guidelines for Handling Credit Cards

Guidelines for Handling Credit Cards

  1. Confirm that the name on the card is the same as that of the individual presenting the card for payment. Use a driver’s license or other acceptable form. of identification for this purpose.

  2. Examine the card for any obvious signs of alteration.

  3. Confirm that the card is valid, that is, that the card has not expired and is in effect.

  4. Compare the signature on the back of the card with the one produced by the guest paying with the card.

  5. Initial the credit card receipt. This should be done by the employee processing the charge.

  6. Destroy carbon paper, if used.

  7. Take pre-authorisation based on the hotel policy (normally complete room stay charges) and save the pre-atuh code in the appropriate field or place. 

  8. Keep credit card charges that have not yet been processed in a secure place, to limit the possibility that they could be stolen.

  9. Do not issue cash in exchange for credit card charges.

  10. Do not write in tip amounts for the guest. These should be supplied by the guest only, unless the tip is mandatory and that fact has been communicated in advance to the guest.

  11. Tally credit card charges on a daily basis, making sure to check that the preceding procedures have been followed. If they have not, take immediate corrective action to ensure compliance.

  12. Always use the credit card tokenisation function If your hotel software supports the same. This will avoid the need to store actual credit card data in the hotel software.

Also read Tips for resolving Declined Credit Card 

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.